Customer satisfaction

augmented reality

Augmented Reality: New Way To Improve Customer Experience

There’s no doubt about it – having a strong connection between your customers and your brand is truly necessary. If they feel truly connected with it, only then will they buy it. To make that connection strong, you need to continuously come up with creative ways to make your product visible.

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Ecommerce customer experience

How To Improve Customer Experience in Ecommerce in 2021

Customer expectations for customer experience are rising. 80% of consumers would stop doing business with a company because…

Negative feedback from customers

7-Steps How to Respond to Negative Feedback [Real Examples]

A happy customer tells three friends; a disgruntled one – at least 15 people. But it’s even worse…

customer satisfaction metrics

5 Customer Satisfaction Metrics You Need To Track in 2021

Customer satisfaction – once a buzzword, now a standard. Not to measure it, is just like asking your…

client experience

Client Experience: Complete Guide for 2020

Creating an outstanding client experience is a matter of life and death. Why? Because we live in the age of product abundance,…

customer success metrics

5 Mysterious Customer Success Metrics To Boost Business Growth

Customer success metrics allow tracking various aspects of customer service to evaluate its progress. No metric would provide the full information on…

customer satisfaction tips

8 Quick Tips on How to Improve Customer Satisfaction in 2021

High level of customer satisfaction is a business goal for every brand and a key to success – so if you’re reading…

customer satisfaction process

How to Implement Customer Satisfaction Process in 2021

Researching and improving customer satisfaction should be a contact process – it will ensure you really understand why customers like and dislike…

survey

Customer Satisfaction Surveys: Everything You Need to Know

Customer satisfaction is a complicated issue. Many factors contribute to it, from the quality of your website and products or services to…

customer experience

What is the Secret to Improving Customer Experience?

The customer experience (CX) is a sum of all experiences people have with your company – from seeing your ads, through visiting…

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