There’s no doubt about it – having a strong connection between your customers and your brand is truly necessary. If they feel truly connected with it, only then will they buy it. To make that connection strong, you need to continuously come up with creative ways to make your product visible.
Read moreCustomer expectations for customer experience are rising. 80% of consumers would stop doing business with a company because…
A happy customer tells three friends; a disgruntled one – at least 15 people. But it’s even worse…
Customer satisfaction – once a buzzword, now a standard. Not to measure it, is just like asking your…
Customer satisfaction – we are obsessed with it, and you should be too. After all, providing...
Caller satisfaction doesn’t only harm the reputation of your business. It also impacts the wider team...
Nowadays, it’s hard to imagine a company that wouldn’t put customer satisfaction in the spotlight. After...
Creating an outstanding client experience is a matter of life and death. Why? Because we live in the age of product abundance,…
Customer success metrics allow tracking various aspects of customer service to evaluate its progress. No metric would provide the full information on…
High level of customer satisfaction is a business goal for every brand and a key to success – so if you’re reading…
Researching and improving customer satisfaction should be a contact process – it will ensure you really understand why customers like and dislike…
Customer satisfaction is a complicated issue. Many factors contribute to it, from the quality of your website and products or services to…
The customer experience (CX) is a sum of all experiences people have with your company – from seeing your ads, through visiting…
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