Where leading teams collect and act on customer feedback

From website optimization and customer satisfaction surveys to complex customer insight processes integrated with your email campaigns – we’ve got you covered.


customer feedback surveys and analysis
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Your complete toolkit for customer feedback

Marketing, website conversion, product, and support teams use Survicate to capture and act on feedback from customers and prospects.
Surveys allow them to actively ask for feedback on websites, mobile applications, within digital products, via email and offline.

Customer
experience
Website
optimization
Product
development
Marketing
communication

Collect website feedback.
Increase conversion rate

  • Collect contextual feedback from website visitors and get priceless ideas for improvements.
  • Use advanced survey targeting and skip logic to collect more and better data from relevant groups of visitors.
  • Score leads using survey feedback and track their lead source.

Build products people love

  • Discover your users’ needs, pain points, challenges or jobs to be done. Create buyer persona profiles and offer them tailored products or services.
  • Research and prioritize new features and get feedback on new ones. Collect evidence for your next sprint planning.
  • Research overall customer experience and use insights to improve product engagement and usage.

Measure and boost customer satisfaction

  • Monitor and optimize customer satisfaction at all relevant interaction points – from purchase to onboarding to post service request and more.
  • Discover what makes customers fall in love with your company and double down on those factors to accelerate growth.
  • Know how improving satisfaction affects your bottom line. Build the case for investment in customer experience programs.

Personalize communication with customers

  • Find out who your potential and current customers are, what they need and why they behave as they do.
  • Personalize your email communication and lead nurturing campaigns with real-time feedback from your customers and subscribers.
  • Collect and analyze feedback about your content marketing efforts. Amplify relevant articles with insights-based calls to action.

Survicate is easy to use and response rates are higher than I expected. With Survicate, I can quickly collect feedback from customers and turn data into priceless knowledge for the company.

Alex / Marketing Manager at Uber

alex, marketing manager at uber

Integrations

Connect survey data to your relevant business systems

Capture feedback from your customers and prospects, and combine those insights with data from your key business
systems. Profile prospects, improve your personalization efforts, monitor customer satisfaction, and more.

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We write Customers with a capital C

Access a world-class customer success team and gain a partner that is there every step of the way.

Email us anytime 24/7, chat right in you Survicate account to get rapid assistance, or call us during regular business hours to receive enterprise-level phone support.

Arrange ad-hoc customer success sessions to work on your survey challenges together with our experts.

Start for free, upgrade as you grow

5-minute setup, no credit card required