Survicate support
Real humans to solve your real problems
Our fast, nice, and reliable Customer Support team is always there for you.
Trusted by 2000+
digital businesses
digital businesses
Trusted by 2000+
digital businesses
digital businesses
Trusted by 2000+
digital businesses
digital businesses
Why is our Customer Support sooo good?
We respond in a flash
Our average first response time is 2 minutes. You may not be able to finish your coffee before your issue is solved.
We resolve issues fast
Our median time to close a conversation is under 3 hours.
We’re available anytime
Well, almost, but our office hours surely cover your time zone. (8 AM - 11 PM CET)
You can DIY
Prefer to resolve your issues on your own? Use our expert Help Center articles and clear developers' documentation.
You can be our VIP
Get priority support and access to 2nd line support on premium plans.
And customers value it
Our CSAT score is 97%. Is it responsiveness, transparent communication, and availability, or is it because we’re nice? Why not both.
What our customers are saying
Patricia Caldas
UX Researcher at Medialivre
“Your support is really great because you never leave me without an answer, and you do it fast. It works great for me.”
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Top customer support
“Working with the Survicate team was such a streamlined process. The answers to my questions came in so quickly, something that I wasn't experiencing in a long time. They were all super helpful. It's a pleasure knowing that what I ask will be noted and addressed, and so swiftly. Thanks <3”
Koller, D.
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Krzysztof Szymański
Head of CRM at Taxfix
“I’m very happy to see how much attention you pay to your customers and with the level of support we’re getting. That makes my life and my work significantly easier.”
Get support the way you need it
Reach out to our team however you prefer
- Speak with our team via live chat or email
- Use self-service assets and documentation to find answers quickly
- Unlock access to calls on demand and 2nd line support
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Survicate has your (feed)back
- human live chat support, no bots
- 97% satisfaction rate
- 2 minutes first response
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