10 Quick Tips How to Improve Customer Satisfaction 2020
High level of customer satisfaction is a business goal for every brand and a key to success – so if you’re reading this article right now, it means, you probably agree with this statement and you are looking for proven...
Read more
Augmented Reality: New Way To Improve Customer Experience
There’s no doubt about it – having a strong connection between your customers and your brand is truly…
5-Steps How To Improve Customer Experience in Ecommerce 2020
Customer expectations for customer experience are rising. 80% of consumers would stop doing business with a company because…
7-Steps How to Respond to Negative Feedback [Real Examples]
A happy customer tells three friends; a disgruntled one – at least 15 people. But it’s even worse…
Just released: The new Mobile App Survey Builder!
You can now create mobile app surveys easier and customize the color of all survey elements. Run engaging…
Introducing the new Email Surveys Builder!
You can now create email surveys easier and choose from two new email survey templates. Send engaging email…
Introducing the new Web Surveys Builder!
You can now create web surveys easier, faster and in a more streamlined way. Get more website and…
Top 10 Surveys Used by Customer Support in 2020
I’ve put together a list of the top 10 surveys used by customer support people. The list is based on 415 surveys…
Top 10 Surveys Used by Intercom Customers
I’ve analyzed survey data from 2000 Intercom customers running surveys with Survicate. The result is a list of the top 10 surveys…
Negative Online Reviews: Not as Bad as You Think (Why?)
People often take negative reviews more seriously than positive reviews. After all: that one bad review may be the most accurate one…
CX and UX: Beginner’s Guide to CX & UX Success for…
Customer Experience (CX) has become one of the most important parts of any business strategy. Without a solid strategy in place, one…
The 6 Best Resources to Boost Your SME’s Productivity
Time is the great equaliser. All companies have varying resources, such as money and employees, but every single business has the exact…
Importance & Benefits of Customer Complaints in 2020
The most important element of every business is its clients. The more clients you have, the more successful your business will be.…
Make Better Business Decisions Based On Good Quality Data
Moaaz Nagori, Co-Founder at Cloudlead, talks about the importance of using good quality data, the challenge of managing…
Why “Less Is More” Is The Future Of Collecting User Data
Jon Falker, Marketing Director at GLIDR and a former Marketing Manager at Intel, shares his experiences on building marketing personas, evaluating…
How to Build and Scale Marketing Processes
Daniel Borup Jakobsen, Group Marketing Manager at CompanYoung and Talenthub.io, shares his experiences with customer research and segmentation,…
