customer satisfaction tips

10 Quick Tips How to Improve Customer Satisfaction 2020

High level of customer satisfaction is a business goal for every brand and a key to success – so if you’re reading this article right now, it means, you probably agree with this statement and you are looking for proven...

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Customer satisfaction

augmented reality

Augmented Reality: New Way To Improve Customer Experience

There’s no doubt about it – having a strong connection between your customers and your brand is truly…

Ecommerce customer experience

5-Steps How To Improve Customer Experience in Ecommerce 2020

Customer expectations for customer experience are rising. 80% of consumers would stop doing business with a company because…

Negative feedback from customers

7-Steps How to Respond to Negative Feedback [Real Examples]

A happy customer tells three friends; a disgruntled one – at least 15 people. But it’s even worse…

User feedback

Product updates

Just released: The new Mobile App Survey Builder!

You can now create mobile app surveys easier and customize the color of all survey elements. Run engaging…

Introducing the new Email Surveys Builder!

You can now create email surveys easier and choose from two new email survey templates. Send engaging email…

Introducing the new Web Surveys Builder!

You can now create web surveys easier, faster and in a more streamlined way. Get more website and…

Best practices

Discovering customers

Make Better Business Decisions Based On Good Quality Data

Moaaz Nagori, Co-Founder at Cloudlead, talks about the importance of using good quality data, the challenge of managing…

Why “Less Is More” Is The Future Of Collecting User Data

Jon Falker, Marketing Director at GLIDR and a former Marketing Manager at Intel, shares his experiences on building marketing personas, evaluating…

How to Build and Scale Marketing Processes

Daniel Borup Jakobsen, Group Marketing Manager at CompanYoung and Talenthub.io, shares his experiences with customer research and segmentation,…

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