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Today we are introducing a new brand identity for Survicate to better communicate what the product does. For most people, the old Survicate logo looked like āsomeone wearing a headset.ā And letās be honest, a āheadsetā has little to do with a customer experience platform.
Customer satisfaction informs you about customer happiness. It tells how your customers are satisfied with your products, services,…
The most important element of every business is its clients. The more clients you have, the more successful your business will be. And the best way to maintain the existing clients and obtain new ones is by keeping them satisfied with the service that you provide. But how do you know if your customers are happy or unhappy with what they get? Thatās right! You can learn it directly from the customers themselves via feedback. Especially from customer complaints.
Finding out where your customers found out about you is a precious source of information for...
A happy customer tells three friends; a disgruntled one ā at least 15 people. But itās...
Finding ways to encourage a large number of responses to your surveys is an art, but...
Iāve analyzed over 400 surveys created by 81 product people in Survicate. In this blog post, youāll find inspiration for what product…
Iāve analyzed over 800 surveys created by 96 marketers in Survicate. In this blog post, youāll find inspiration for which marketing survey…
People often take negative reviews more seriously than positive reviews. After all: that one bad review may be the most accurate one…
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