customer satisfaction tips

How to Improve Customer Satisfaction? 10 Tips for 2020

High level of customer satisfaction is a business goal for every brand and a key to success – so if you’re reading this article right now, it means, you probably agree with this statement and you are looking for proven...

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Customer satisfaction

How Augmented Reality Can Change Customer Experience?

There’s no doubt about it – having a strong connection between your customers and your brand is truly…

augmented reality

Excelling at Customer Experience: E-Commerce Perspective

Nothing ensures the success of a business like a loyal customer base. These are the customers that love…

Ecommerce customer experience

How to Create Effective Customer Experience Journey Maps

Customer experience can have a profound impact on the success of your business. If your business excels in…

Customer experience journey mapping

User feedback

Product updates

See latest NPS scores and other survey responses in Intercom Inbox

Add the Survicate Inbox App for Intercom to easily access survey responses during Intercom conversations. Our new feature…

Introducing a Native, Code-free Integration with FullStory

You can now watch session recordings associated with survey responses and jump right into customers’ issues to resolve…

Introducing a Native App Integration Between Survicate and ActiveCampaign

You can now send survey responses to ActiveCampaign without leaving ActiveCampaign. And oh, there’s a special offer on…

Best practices

Discovering customers

How to Get Your Voice Heard In the Digital Noise Era

Kris Rudeegrapp, CEO & Co-Founder at Sending Platform Sendoso, shares his insights on how Sendoso noted a spike…

Good Business Decisions Are Based On Good Quality Data

Moaaz Nagori, Co-Founder at Cloudlead, talks about the importance of using good quality data, the challenge of managing…

Why “Less Is More” Is The Future Of Collecting User Data

Jon Falker, Marketing Director at GLIDR and a former Marketing Manager at Intel, shares his experiences on building marketing personas, evaluating…

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