How to Improve Customer Satisfaction? 10 Tips for 2020

High level of customer satisfaction is a business goal for every brand and a key to success – so if you’re reading this article right now, it means, you probably agree with this statement and you are looking for proven...

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Customer satisfaction

How Augmented Reality Can Change Customer Experience?

There’s no doubt about it – having a strong connection between your customers and your brand is truly…

augmented reality

Excelling at Customer Experience: E-Commerce Perspective

Nothing ensures the success of a business like a loyal customer base. These are the customers that love…

Ecommerce customer experience

How to Create Effective Customer Experience Journey Maps

Customer experience can have a profound impact on the success of your business. If your business excels in…

Customer experience journey mapping

User feedback

5 Reasons Why Customer Complaints Are Great for Business

The most important element of every business is its clients. The more clients you have, the more successful your business will be. And the best way to maintain the existing clients and obtain new ones is by keeping them satisfied with the service that you provide.

customer complaints

Top 3 Customer Experience Metrics You Absolutely Need To Be Tracking

These days, many people make the decision of whether or not to...

How to Create Perfect “How did you hear about us” Survey

Finding out where your customers found out about you is a precious...

How to Respond to Negative Feedback in 2020 [Real Examples]

A happy customer tells three friends; a disgruntled one – at least...

Product updates

Introducing a Native, Code-free Integration with FullStory

You can now watch session recordings associated with survey responses and jump right into customers’ issues to resolve…

Introducing a Native App Integration Between Survicate and ActiveCampaign

You can now send survey responses to ActiveCampaign without leaving ActiveCampaign. And oh, there’s a special offer on…

It Is Now Possible to Run Recurring Website Surveys

You can now give website visitors the possibility to take the same survey every day, week, month, quarter…

Best practices

Why You Can’t Totally Trust Negative Online Reviews

People often take negative reviews more seriously than positive reviews. After all: that one bad review may be the most accurate one and you won’t by harmed by not purchasing it.

How to Enhance CX with Great UX

CX has become one of the most important parts of any business strategy. Without a solid strategy in place, one might have a hard time acquiring customers. However, UX is one of the most important components of CX. Therefore, you need to think hard about how to create a well-designed and efficient UX.

The 6 Best Resources to Boost Your SME’s Productivity

Time is the great equaliser. All companies have varying resources, such as money and employees, but every single business has the exact same number of hours in a day.

How to Make the Most of Your Customer Experience Research

Providing an outstanding customer experience has become a way to stand out from the crowd and as a…

5 Reasons Why Customer Complaints Are Great for Business

The most important element of every business is its clients. The more clients you have, the more successful…

How To Use Customer Surveys To Earn Authoritative Links

Here’s the truth – no matter what a business’s goals or reasons are behind surveying their customers, reaching…

Discovering customers

How to Get Your Voice Heard In the Digital Noise Era

Kris Rudeegrapp, CEO & Co-Founder at Sending Platform Sendoso, shares his insights on how Sendoso noted a spike…

Good Business Decisions Are Based On Good Quality Data

Moaaz Nagori, Co-Founder at Cloudlead, talks about the importance of using good quality data, the challenge of managing…

Why “Less Is More” Is The Future Of Collecting User Data

Jon Falker, Marketing Director at GLIDR and a former Marketing Manager at Intel, shares his experiences on building marketing personas, evaluating…

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