10 Quick Tips How to Improve Customer Satisfaction 2020
High level of customer satisfaction is a business goal for every brand and a key to success – so if you’re reading this article right now, it means, you probably agree with this statement and you are looking for proven...
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How Augmented Reality Can Change Customer Experience?
There’s no doubt about it – having a strong connection between your customers and your brand is truly…
Excelling at Customer Experience: E-Commerce Perspective
Nothing ensures the success of a business like a loyal customer base. These are the customers that love…
How to Respond to Negative Feedback in 2020 [Real Cases]
A happy customer tells three friends; a disgruntled one – at least 15 people. But it’s even worse…
Introducing the new Email Surveys Builder!
You can now create email surveys easier and choose from two new email survey templates. Send engaging email…
Introducing the new Web Surveys Builder!
You can now create web surveys easier, faster and in a more streamlined way. Get more website and…
Get NPS Scores And Other Survey Responses in Intercom Inbox
Add the Survicate Inbox App for Intercom to easily access survey responses during Intercom conversations. Our new feature…
Top 10 Surveys Used by Intercom Customers
I’ve analyzed survey data from 2000 Intercom customers running surveys with Survicate. The result is a list of the top 10 surveys…
Why You Can’t Totally Trust Negative Online Reviews
People often take negative reviews more seriously than positive reviews. After all: that one bad review may be the most accurate one…
How to Enhance CX with Great UX
CX has become one of the most important parts of any business strategy. Without a solid strategy in place, one might have…
The 6 Best Resources to Boost Your SME’s Productivity
Time is the great equaliser. All companies have varying resources, such as money and employees, but every single business has the exact…
Importance & Benefits of Customer Complaints in 2020
The most important element of every business is its clients. The more clients you have, the more successful your business will be.…
How To Use Customer Surveys To Earn Authoritative Links
Here’s the truth – no matter what a business’s goals or reasons are behind surveying their customers, reaching out to know them…
How to Get Your Voice Heard In the Digital Noise Era
Kris Rudeegrapp, CEO & Co-Founder at Sending Platform Sendoso, shares his insights on how Sendoso noted a spike…
Make Better Business Decisions Based On Good Quality Data
Moaaz Nagori, Co-Founder at Cloudlead, talks about the importance of using good quality data, the challenge of managing…
Why “Less Is More” Is The Future Of Collecting User Data
Jon Falker, Marketing Director at GLIDR and a former Marketing Manager at Intel, shares his experiences on building marketing personas, evaluating…
