customer satisfaction tips

10 Quick Tips How to Improve Customer Satisfaction 2020

High level of customer satisfaction is a business goal for every brand and a key to success – so if you’re reading this article right now, it means, you probably agree with this statement and you are looking for proven...

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Customer satisfaction

augmented reality

How Augmented Reality Can Change Customer Experience?

There’s no doubt about it – having a strong connection between your customers and your brand is truly…

Ecommerce customer experience

Excelling at Customer Experience: E-Commerce Perspective

Nothing ensures the success of a business like a loyal customer base. These are the customers that love…

Negative feedback from customers

How to Respond to Negative Feedback in 2020 [Real Cases]

A happy customer tells three friends; a disgruntled one – at least 15 people. But it’s even worse…

User feedback

Product updates

Introducing the new Email Surveys Builder!

You can now create email surveys easier and choose from two new email survey templates. Send engaging email…

Introducing the new Web Surveys Builder!

You can now create web surveys easier, faster and in a more streamlined way. Get more website and…

Get NPS Scores And Other Survey Responses in Intercom Inbox

Add the Survicate Inbox App for Intercom to easily access survey responses during Intercom conversations. Our new feature…

Best practices

Discovering customers

How to Get Your Voice Heard In the Digital Noise Era

Kris Rudeegrapp, CEO & Co-Founder at Sending Platform Sendoso, shares his insights on how Sendoso noted a spike…

Make Better Business Decisions Based On Good Quality Data

Moaaz Nagori, Co-Founder at Cloudlead, talks about the importance of using good quality data, the challenge of managing…

Why “Less Is More” Is The Future Of Collecting User Data

Jon Falker, Marketing Director at GLIDR and a former Marketing Manager at Intel, shares his experiences on building marketing personas, evaluating…

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