Question 1

What do I get beyond sending surveys?

Accepted Answer

Research Hub, an AI research repository that turns scattered feedback into editable research reports. It takes your survey responses plus feedback from Intercom, Zendesk, Gong, app reviews, and meeting recordings. Then it analyzes them together against a research topic you set. Every finding links back to the exact response behind it, so you can check the evidence for each claim yourself. And survey answers flow back into the tools where your team acts, such as Zendesk tickets and Salesforce records.

Question 2

How is Survicate different from SurveyMonkey?

Accepted Answer

Two places where we're clearly ahead: advanced targeting on events and attributes; and integrations many product teams tend to see as necessary, including Mixpanel, Amplitude, FullStory, Segment, and Productboard, none of which they connect to. Then results feed into our research repository alongside your other feedback sources. Teams who move to us most often name integration depth and price per response.

Question 3

How is Survicate different from Typeform?

Accepted Answer

If your surveys are one-off and not linked to a customer record, Typeform may well be enough. If you're running a program, that's where we fit. Customers who switched over to us have mentioned in-product surveys with behavioral targeting, which Typeform doesn't do.

Question 4

How is Survicate different from Qualtrics?

Accepted Answer

Qualtrics covers a very wide enterprise research scope, and its pricing reflects that. We call it the Rigor Premium. Most teams we speak with use a fraction of it and pay for the rest. They bought a research platform when they needed feedback software that works well with the rest of their stack. If your need is NPS, CSAT, CES, in-product feedback, and research your team will actually use, we cover that at lower total cost and a much shorter setup. Teams tell us Qualtrics rollouts run through implementation partners and take months.

Question 5

What happens to our existing survey data if we switch?

Accepted Answer

You keep it. Export your historical responses from your current tool and bring them into Research Hub as a feedback source, so past and new feedback sit together. Your Survicate data stays exportable, and you can delete individual answers or respondents yourself. Migration assistance is included on Pro and Enterprise.

Question 6

Is your research repository deep enough for our research team?

Accepted Answer

It depends on what they need. We cover skip logic, branching, answer piping, advanced display logic, multilingual surveys with automatic translation, and a research repository with cited reports. Where we're lighter is deep taxonomy management, heavy governance, and statistical analysis such as cross-tabulation. Bring your hardest requirement to the demo.

Question 7

We'll still export to Tableau or Power BI anyway. So why centralize here?

Accepted Answer

We don't have native Tableau or Power BI connectors. We connect to BigQuery on the higher plans, and everything is available through the Export API and webhooks. The value isn't replacing your BI stack, it's that the feedback arriving in it is already unified, categorized, and tied to customer attributes instead of raw rows you have to clean. If your BI team is currently doing that joining and cleaning by hand, that's the work we take off them.

Question 8

Are you GDPR compliant?

Accepted Answer

Yes. You remain the data controller and we act as your data processor under a DPA. Data stays on AWS within the EEA, and we accounted for Schrems II in our transfer assessment. You control retention: delete individual answers or respondents at any time, and closing the account removes everything.

Question 9

Can you sign a BAA for HIPAA?

Accepted Answer

We can, subject to a legal review.

Question 10

Are you WCAG or Section 508 accessible?

Accepted Answer

We're working toward WCAG 2.1 Level A and AA and the relevant parts of Section 508. We don't have a finished Accessibility Conformance Report yet. If a VPAT is required for you to buy, please do let us know in advance.

Question 11

Do you have an uptime SLA?

Accepted Answer

We don't publish a single application-layer SLA document. Our infrastructure runs on AWS under their service level agreements, and live status is at status.survicate.com. Enterprise includes priority support and a dedicated success manager. If you need an uptime commitment in your contract, we'll review what we can put in writing as part of an Enterprise agreement.

Question 12

Do you do session recordings and heatmaps?

Accepted Answer

We don't record sessions or build heatmaps. We connect to the tools that do, including FullStory, Smartlook, UXCam, and Glassbox on the higher plans, so each survey response sits next to the session and heatmap data behind it.

Question 13

Can you trigger surveys from our CRM or helpdesk?

Accepted Answer

Yes, and it's one of our stronger areas. Take the standard support loop: an agent solves a Zendesk ticket, that fires a CSAT survey with the first question embedded straight in the email, the answer lands back on the ticket as a comment, and a low score bumps the priority so it gets escalated. Feedback that needs follow-up can open a new ticket automatically. Salesforce works the same way: trigger on a record update, map answers to any field on standard or custom objects including Case, Lead, and Opportunity, and fire a Salesforce workflow off the response.

Question 14

Do you support SMS or WhatsApp?

Accepted Answer

Not as native channels, so we don't send the messages. What you can do is take the survey link or QR code and send it through whatever tool you already use for SMS or WhatsApp, which is how most teams handle this. The survey itself works great on mobile. We cover web, in-product, mobile app, email, and link or QR distribution.

Question 15

Do you offer an MCP?

Accepted Answer

Yes, Survicate MCP is included on every plan. Connect Survicate to Claude, ChatGPT, Slack, Cursor, and other assistants that support remote MCP, then explore survey results, read verbatim responses, work with research projects, and draft new surveys from the conversation. You connect once with OAuth, with no API keys to manage.

Question 16

Most tools have an MCP now. What's different about yours?

Accepted Answer

Most survey tool connectors expose survey data with no research layer. Repository tools expose insights but can't collect. Our MCP reaches both from one connection, and can draft a survey to go collect what's missing.

Feature	General LLM	Survicate Research Hub
Volume	Breaks at scale, reads a sample	IncludedYour full dataset, no context window
Continuity	Every project starts from zero	IncludedPersistent context across projects
Control	Hallucinations, no verification	IncludedVerifiable insights, backed by real data
Quality	Only as good as your prompt	IncludedAgents cross-check every insight
Security	Training LLMs on your data, potential leaks	IncludedEnterprise grade security, EU Servers

22 reasons to use Survicate

Collect feedback everywhere, automatically

Ask users where they are in their journey

Ask the right segment, at the right moment

Install once, launch anytime

Speak your customer's language

Dig deeper, automatically

Build a survey from one sentence

Uncover emerging insights in Research Hub

Capture the real voice of the customer

AI drafts a research report, you refine it

Spot patterns you'd usually miss

Need to dig deeper? Just ask our Research Agent

Analyze everything, not a sample

Ground every report in your business

Your research deserves more than just an LLM

General LLM

Survicate Research Hub

General LLM

Survicate Research Hub

Stay in control, keep AI honest

Full control over the research process

Every finding links to real feedback

Your data never trains AI models

Built to be checked, not trusted blindly

Close the feedback loop

Connect feedback with your tech stack

Re-route insights to the right team

Work with what you already have

Built to be trusted at scale

Secure by default, on EU servers

Trusted by 2,000+ teams

Safe, secure, and private

Still have questions?

You made it — now give Survicate a try