Question 1

Is GetFeedback shutting down?

Accepted Answer

Partly. SurveyMonkey, which owns GetFeedback, is shutting down GetFeedback Direct on December 31, 2026, and moving Direct customers to SurveyMonkey Enterprise. The website feedback product, formerly GetFeedback Digital and now sold simply as GetFeedback, continues. If you are leaving Direct, you don't have to move to an enterprise suite. Survicate runs CSAT, NPS, and CES surveys by email, on your website, and in your app, and shows reviews and support tickets next to survey answers. Compare more GetFeedback alternatives.

Question 2

How does Survicate's pricing compare to SurveyMonkey Enterprise?

Accepted Answer

SurveyMonkey doesn't publish a price for Enterprise. To see one, you book a demo, and plans start at 5 users. Survicate lists starting prices for every plan on its pricing page. Growth starts at $56 per month, billed annually, and Pro and Enterprise start at $349 and $569 per month. You can try Survicate free for 10 days, and after the trial you can stay on a free plan or upgrade.

Question 3

Does Survicate integrate with Salesforce?

Accepted Answer

Yes. On Pro and Enterprise plans, Survicate sends survey responses to Salesforce Contacts, Leads, Cases, and custom objects. Scores and comments land in the fields you choose, so your team sees feedback right on the customer record. You can also add a CSAT survey to emails Salesforce sends, such as case-close messages, and test your setup in a Salesforce sandbox before going live. The integration works with Salesforce CRM, not Marketing Cloud. See how the Salesforce integration works.

Question 4

Can I move my GetFeedback survey history to Survicate?

Accepted Answer

Yes. In GetFeedback, export your survey responses as a CSV file. Then upload it to Survicate's Research Hub, where AI analyzes your past feedback together with new surveys, reviews, and support tickets. Imported history is stored in Research Hub for analysis, so past scores don't appear in survey dashboards. Each file can be up to 20 MB, and how much data you can add depends on your plan. Learn how to import files.

Question 5

Do I have to rebuild my GetFeedback surveys from scratch?

Accepted Answer

No. Copy your questions from GetFeedback and paste them into Survicate's AI survey creator. It picks the right question types and builds the survey for you, on every plan. You can also start from a survey template, build surveys yourself, or draft them in Claude or ChatGPT with Survicate MCP. Then add logic, styling, and targeting in Survicate before you launch.

Question 6

Can Survicate run surveys in mobile apps?

Accepted Answer

Yes. Survicate's mobile SDK shows surveys inside your iOS and Android apps, with support for React Native and Flutter. The same CSAT or NPS survey can also run on your website, inside your web product, and by email or link, so results from every channel end up in one place.

Question 7

Can Survicate analyze feedback beyond surveys?

Accepted Answer

Yes. Survicate brings in reviews from the App Store, Google Play, Google, and G2, plus support conversations from Zendesk, Intercom, Front, and LiveChat. Everything lands in Research Hub next to your survey answers. AI groups it into themes and links each finding to the original comment, so you can see what's behind a score and ask about it in Claude or ChatGPT with Survicate MCP.

Question 8

Does Survicate offer human support?

Accepted Answer

Yes, on every plan. Our AI agent answers chat questions instantly, day and night, so you get help with setup and everyday questions without waiting. When you need a person, the AI agent hands your conversation over to our support team during business hours. You can also email us at support@survicate.com.

Feature	SurveyMonkey Enterprise	Survicate
	Not includedDemo required, no public price	IncludedPublic pricing
	Not included5+ users	IncludedFrom 1 user
	Not includedGuided by their team	IncludedSelf-serve
	Not includedPaid add-on	IncludedIncluded from Pro
	IncludedAvailable	IncludedAvailable
	IncludedClaude connector	IncludedClaude, ChatGPT
	Not includedEnterprise only	IncludedEvery plan

A GetFeedback alternative your CX program can rely on

Replace GetFeedback Direct without moving to Enterprise

Email, web, and mobile in one plan

Keep past feedback useful

Find recurring customer issues

Your feedback in Claude and ChatGPT

Switch survey tools and keep Salesforce connected

Survicate or SurveyMonkey Enterprise?

Three steps to move off GetFeedback Direct

Leaving GetFeedback Direct? Start your switch today.

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