How does the free plan work?

The free plan has no time limit so you can keep using it. It gives you 100 free survey responses every month, unlimited users, unlimited surveys and unlimited questions in a survey. You have access to NPS, CSAT, CES and 12 more question types. You can send surveys via all the distribution channels (web, email, link, mobile app). You also have access to 12 native integrations including Intercom and HubSpot.

How do you count responses?

We count responses on a per-respondent basis. This is also true for surveys made up of multiple questions. Regardless of whether a respondent replies to just one question or all of them, it will qualify as one response in both instances.

Can I use more than one survey channel?

Yes, you can use all survey channels with one subscription.

What if I go over the limit of responses on my plan?

Your surveys will say “Currently unavailable” if someone sees them. However, we’ll send an email notification when you are 80% through your limit and another email notification when you’ve reached the limit. To resume your surveys, upgrade your plan or chat with us to work out a custom plan with a custom number of responses.

What is the minimum commitment? Can I pay monthly?

There is no minimum commitment. You can pay monthly.

Do I get a discount on annual plans?

Yes. If you choose to pay annually, you’ll get 30% off.

Is there a custom plan?

Yes, you can purchase features as add-ons. We also offer custom plans for businesses with a very large audience, non-standard support requirements (SLA, custom agreement, success manager), bigger teams, or those that need custom implementation. Please contact us at sales@survicate.com to discuss the details of such cooperation.

Do you offer plans for Educational institutions and Non-profit organizations?

Educational institutions and non-profits can get an extra 25% off any yearly plans – please drop us an email at sales@survicate.com to find out more.

Can I get a demo before signing up?

Yes – please drop us an email at sales@survicate.com or use the chat on our website. We strongly encourage you to sign-up first though – the demo is much more effective once you try it out a bit.

Are taxes included in the price?

Additional taxes may apply if you’re not a registered business.

Is there live chat support?

Yes, you can talk with us Mon-Fri from 9 am to 11 pm CET using the live chat option. Start a chat conversation in the bottom right-hand corner of your screen.

Can I cancel my subscription? What’s your refund policy?

You can cancel your subscription at any point. Your account will remain active until the new billing cycle begins. We don’t offer refunds, so always make sure to terminate your subscription before the new billing cycle begins.

Is the number of responses cumulative? Do unused responses carry over to next month?

No, it’s not cumulative. The limit of responses applies to each billing cycle and resets each month. Unused responses will not carry over to next month.

What is the web and mobile traffic limit included in my plan?

All default plans include a combined web and mobile traffic limit of 500k visitors each month. If your traffic is higher than this, please contact us for a custom plan quote. You can contact us via the chat in the bottom right-hand corner of your screen or by emailing us at sales@survicate.com. If you are on a default plan and you’ve exceeded the traffic limit, we’ll be in touch to discuss a custom plan.