How does the Free Trial work?

Once you decide to switch to a Business or Professional plan and connect your credit card, you have 15 days to try out its features for free – you won’t be charged until the end of that period. You can cancel anytime by switching back to Free.

Can I count on your support?

We are really proud of our support - it's super responsive. We don't use any tickets­ you chat in­-app with us and we’ll answer your questions in real time. If there is nobody at the office, we can still answer from our phones, even on weekends. Enterprise customers can count on 1:1 calls with a dedicated person, at anytime.

Is there any traffic limit?

There are no limitations, when it comes to the traffic on your website.

Are the payments secured?

Survicate takes credit card data security very seriously. For that reason, we use Braintree to securely handle credit card information. Braintree is a Validated Level 1 PCI DSS Compliant Service Provider.

What will happen when I go over my answers limit?

You will still be able to collect answers on your website, but you won’t see them in your reports. You can always choose to upgrade to higher plan or ask us about unlimited answers option.

Do I have to pay for subdomains, on which I want to use Survicate

No, you do not have to pay for subdomains. Additional fee is only for those who want to install Survicate on more than one domain.

Do you issue an invoice?

Yes, we do. We send invoices via email, we also keep them in your Survicate account, so that you are able to download them anytime, anywhere.

Can I manage multiple domains?

Yes, you can manage multiple domains from your account if you are on paid plans.

Are prices negotiable?

We calculate the pricing of enterprise plans based on your monthly traffic, number of domains, integrations, support requirements and payment methods. Contact us to get more details.