How does the free plan work?

The free account allows you to collect up to 50 survey responses a month and gives access to all basic functions, including 1 integration. If you need more responses, buy a package of responses ($49/month for 500 responses) or check out our Professional plan – startup companies can get it on a special offer.
If you need access to features not offered in the Free plan, you will need to connect your credit card and upgrade your subscription to the Professional or Ultimate plan. You can go back to the Free account anytime.

How do you count responses?

Whenever someone starts filling out your survey, despite the number of questions in it, we count it as one survey response. Important fact – we record answers to every single question in a survey, even if the survey hasn’t been completed.

How should I know how many responses will I collect?

Please consider that this is dependant on many factors – the number of surveys you plan to launch, website traffic or customer base as well as targeting options you choose. Our Customers see response rates ranging from 0.5% to even over 60%.
The best way to find out is to create a free account, which gives you an opportunity to collect and analyze up to 50 responses a month.

What will happen if I go over my limit?

Your surveys will stop working when you reach response limit. The system will alert you if you are close to reaching your limit throughout your subscription period.
The surveys will restart immediately after you choose a higher subscription plan or purchase an add-on with additional responses.

What is the minimum commitment? Can I pay monthly?

Yes, when you choose a Professional or Ultimate plan, you can pay monthly. However, with yearly plans, you get a discount which gives you two months for free.
Also, for the Professional and Ultimate yearly plan users, we offer a priority support program with dedicated onboarding and an option for an invoice billing.

Is there a custom plan?

We offer custom plans for businesses with high response needs, non-standard support requirements (SLA, custom agreement, success manager) or those that need custom implementation. Please contact us at sales@survicate.com to discuss the details of such cooperation.

Do you offer plans for Educational institutions and Non-profit organizations?

Educational institutions and Non-profits can get a 50% lifetime discount for Professional or Ultimate plan subscriptions – please drop us an email at sales@survicate.com to find out more.

Can I get a demo before signing up?

Absolutely – please drop us an email at sales@survicate.com and describe your needs and goals, and we’ll get back to you.