Customer Effort Score software

Measure Customer Effort Score (CES) to create smooth interactions

Lower customer effort drives businesses forward. Gather and analyze CES data to predict customer churn, retention rate, and future growth.
  • Free plan with unlimited survey responses
  • All survey features enabled on the free plan
  • No credit card required
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Track Customer Effort Score seamlessly
Measure how much effort your customers put into interactions with your company
  • Get valuable insights into customers’ satisfaction with your company
  • Use CES survey data to find struggles your clients are facing
  • Improve customer loyalty and retention by creating a frictionless experience
  • Identify unhappy customers early and prevent them from churning
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Improve customer experience with CES data
Run CES surveys during specific customer journey touchpoints to get valuable insights
  • Deploy CES surveys after a customer support chat, use of a new feature or finalized purchase
  • Target specific customer groups for most relevant feedback
  • Use actionable survey data to improve your customer experience
  • Run frequent CES surveys and compare data to ensure you’re moving in the right direction
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Automatically collect Customer Effort Score insights
Get a constant stream of customer feedback with automatic CES surveys
  • Use our CES template or pick from 125+ other ready-to-use surveys
  • Configure event triggers to automatically run CES surveys
  • Get notified about new survey responses via Slack or email
  • Get a good grasp of customer behavior by connecting CES survey results with Fullstory and Smartlook data
  • Feed HubSpot, Intercom, Zendesk or other CRM tools with extra data from CES surveys
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“The targeting aspect of product surveys, the number of question types to choose and customizable attributes make Survicate the best Customer Effort Score software I've ever used.”
Adam Coombs
Senior Manager of Digital Sales at Adidas

We’re here to support you
along the way

  • 24/5 human livechat, not bots
  • 97% satisfaction rate
  • 2 minutes first response
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