Customer satisfaction survey software

Measure customer satisfaction (CSAT) over time with CSAT surveys

Improve Customer Satisfaction Score (CSAT) to continuously delight your customers.
  • Free plan with unlimited survey responses
  • All survey features enabled on the free plan
  • No credit card required
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Collect ongoing customer satisfaction insights
Transform the way you get customer insights to improve loyalty, happiness, and satisfaction
  • Ask about general satisfaction with your brand, product, or service
  • Get detailed feedback by adding open-ended questions
  • Distribute customized CSAT surveys via email, website, in-product, or mobile app
  • Automate feedback collection with advanced targeting and watch the responses roll into your analysis dashboard 24/7
  • Monitor customer satisfaction when you introduce changes and new features to deliver an enjoyable experience
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Understand your users’ satisfaction to prevent churn
Identify unhappy customers and take action to stop them from churning
  • Focus on unsatisfied customers to prevent them from leaving you for competition
  • Embed CSAT surveys in emails or chats and get the insights in HubSpot, Zendesk, or Intercom to automate churn prevention communication
  • Use the insights from CSAT surveys to find and fix the most pressing issues quickly
  • Increase customer satisfaction as you improve your product and services according to user feedback
  • Create and maintain lasting customer relationships
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Turn satisfied customers into brand ambassadors
Ask your happiest customers to leave a positive review
  • Send CSAT survey responses to your everyday tools through native, 1-click integrations
  • Ask satisfied users for marketplace and app store reviews, social media testimonials, and case studies to gain social proof
  • Attract new customers thanks to user recommendations on peer review platforms such as G2
  • Act on your biggest fans’ feedback to continuously improve your brand reputation
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“The targeting aspect of CSAT surveys, the number of question types to choose and customizable attributes make Survicate the best customer satisfaction software I've ever used.”
Adam Coombs
Senior Manager of Digital Sales at Adidas

We’re here to support you
along the way

  • 24/5 human livechat, not bots
  • 97% satisfaction rate
  • 2 minutes first response
Join us on June 6th - Unlock the Power of Mobile App Surveys live webinar.