Collect ongoing customer satisfaction insights
Transform the way you get customer insights to improve loyalty, happiness, and satisfaction
- Ask about general satisfaction with your brand, product, or service
- Get detailed feedback by adding open-ended questions
- Distribute customized CSAT surveys via email, website, in-product, or mobile app
- Automate feedback collection with advanced targeting and watch the responses roll into your analysis dashboard 24/7
- Monitor customer satisfaction when you introduce changes and new features to deliver an enjoyable experience
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Understand your users’ satisfaction to prevent churn
Identify unhappy customers and take action to stop them from churning
- Focus on unsatisfied customers to prevent them from leaving you for competition
- Embed CSAT surveys in emails or chats and get the insights in HubSpot, Zendesk, or Intercom to automate churn prevention communication
- Use the insights from CSAT surveys to find and fix the most pressing issues quickly
- Increase customer satisfaction as you improve your product and services according to user feedback
- Create and maintain lasting customer relationships
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Turn satisfied customers into brand ambassadors
Ask your happiest customers to leave a positive review
- Send CSAT survey responses to your everyday tools through native, 1-click integrations
- Ask satisfied users for marketplace and app store reviews, social media testimonials, and case studies to gain social proof
- Attract new customers thanks to user recommendations on peer review platforms such as G2
- Act on your biggest fans’ feedback to continuously improve your brand reputation
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