Customer Satisfaction survey software

Understand customers with CSAT surveys

Get contextual feedback about your customer satisfaction with multichannel surveys. Make data-driven decisions. Design a product suited to user needs so well that they can’t stop using it.
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Measure CSAT across user journey

  • 10-day free trial of paid features
  • Set up in minutes
  • No credit card required
“We commonly employ the CSAT score question to gauge user satisfaction with our product. This metric helps us track changes in satisfaction over successive iterations as we address user feedback. We also use open-ended questions, which serve as a primary source for identifying and prioritizing the necessary improvements and enhancements.”
Matias Di Giovanni
Product Manager at Domain
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Matias Di Giovanni
Product Manager at Domain

Improve user experience with CSAT surveys

  • Target surveys to gauge customer satisfaction across the customer journey
  • Measure the quality of your customer service to provide a frictionless experience
  • Follow up with unsatisfied customers immediately to reduce churn
  • Run regular CSAT surveys and measure the impact of product changes
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Monitor trends with CSAT surveys

  • Automate recurring surveys once and collect insights forever
  • Integrate surveys with your tool stack to trigger follow-up actions in real time
  • Receive a constant stream of new insights to effectively plan your roadmap
  • Analyze full and partial insights in real time by applying advanced filters
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Engage more users to answer CSAT surveys

  • Run multichannel surveys to ensure the consistent customer experience
  • Add CSAT survey to email message so users can quickly submit a rating
  • Collect more responses by timing the CSAT survey perfectly with advanced targeting
  • Optimize the CSAT survey experience with follow-up questions, survey logic and translations
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Close feedback loop with CSAT software in 3 steps

Step 1: Quickly create CSAT surveys

  • Start from a CSAT survey template. Or build your CSAT survey from scratch
  • Apply branded colors, logo and custom CSS to your CSAT survey
  • Target your CSAT survey on user attributes and triggered actions

Step 3: Act to improve your CSAT rating

  • Send CSAT scores and comments to customer profiles. Use segmentation to win back unsatisfied customers
  • Increase your ratings on G2, Capterra, AppStore and others by offering all happy customers incentives for a review
  • Send feature requests to Productboard, Mixpanel and Amplitude. Improve your CSAT metric by releasing relevant new features

Step 2: Analyze customer satisfaction insights

  • Get an overview of your customer satisfaction over time. Download PDF and PNG graphs for all CSAT results
  • See the most common topics mentioned in the CSAT survey on the automatically generated word cloud
  • Filter your CSAT survey data based on questions, date, custom properties and more
“We started running surveys with Survicate within minutes and within budget, what a great value for money! In the past we needed multiple apps to get customer feedback. Now we have all we need with a single subscription.”
Luke Deka
CEO and Founder at Growbots
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Luke Deka
CEO and Founder at Growbots

Connect Customer Satisfaction
feedback with your toolstack

Automate CSAT surveys and follow-up actions

  • Send CSAT surveys after the Support ticket is closed
  • Trigger follow-up email to the respondent once the answer is submitted
  • Filter survey responses by data from your CRM

Optimize user journey

  • Combine feedback with product session recordings
  • Filter sessions by survey responses to understand user journey insights
  • Determine where and why users encounter friction by combining feedback with user sessions

Discuss CSAT insights with the team

  • Discuss CSAT insights with the team
  • Discuss new ideas based on user feedback from web user experience form
  • Share survey results with the team on Google Sheets updated in real-time

Send CSAT survey responses to any tools you use

  • Set custom automation with Zapier integration
  • Send automatically triggered notifications whenever respondents interact with your surveys
  • Build custom integrations with your CRM, database or in-house solutions

Analyze product feedback faster

  • Send feature requests from CSAT surveys to Productboard as notes
  • Analyze the feedback in Productboard and identify low-hanging fruits
  • Blend CSAT survey responses with your other data sources in Productboard, Amplitude or Mixpanel
“I love how the Survicate & Slack integration helps my team receive CSAT and NPS responses in real time and follow up immediately if needed. These responses are fed directly from the integration Survicate has with Zendesk!”
Brandon Zisa
Director of Client Success at Vestwell
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Brandon Zisa
Director of Client Success at Vestwell

Optimize user journey with CSAT surveys

Gain invaluable insights into customer satisfaction and enhance your business performance. By deploying CSAT surveys, you can collect feedback directly from users by asking one simple question: ‘How satisfied are you with your experience?’. Target surveys across the user journey to optimize the whole experience.
Website optimization
Address users’ concerns like slow page load times, broken links, or other technical issues. Make it easy for visitors to navigate your website and find what they need. Track website performance with user feedback.
Onboarding assessment
Survey new customers to learn more about their experience. Identify friction points in the early stages of customer onboarding. Prevent customer frustration and decrease churn. Send CSAT surveys after onboarding and crucial milestones. Track how engaged and satisfied your customers are and if they plan to stay longer.
Customer service assessment
Monitor your CS team's performance. Use insights from CSAT surveys to improve processes or motivate your team. Understand your customer satisfaction by asking them: ‘How satisfied are you with our response?’ after every closed ticket or ‘How satisfied are you with this self-service option?’ when someone visits Help Center. Launch surveys on the website, via email or in-product with one CSAT tool.
Post-purchase satisfaction
Send email CSAT surveys after completed orders. Learn what can be improved and predict future purchase intent with follow-up questions. Ask your customers: ‘How satisfied are you with your purchase experience?’ to collect continuous feedback on the quality of your product or service.
User experience feedback
Evaluate different areas of your product. Identify what causes customer frustration and what your customers love with customer satisfaction software. Improve overall customer experience by running continuous CSAT surveys. Use events and attributes to ask the right audience at the right time to rate your features, a trial period or a subscription.

Customer Satisfaction Surveys FAQs

What is Customer Satisfaction Survey and why are they important?

How does a Customer Satisfaction Survey help evaluate customer experiences? 

How often should I conduct Customer Satisfaction Survey?

Can Customer Satisfaction Surveys help businesses retain existing customers?

What role does Customer Satisfaction Survey play in improving customer loyalty? 

How can Customer Satisfaction Surveys improve the customer journey? 

How do Customer Satisfaction Surveys differ from Customer Feedback collection? 

What is the difference between Customer Effort Score (CES) and Customer Satisfaction Score (CSAT)?

What is the significance of Net Promoter Score (NPS) alongside Customer Satisfaction Surveys?

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along the way

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