Customer Satisfaction survey software

Satisfy your customers with the right CSAT software

Get contextual feedback about your customer satisfaction with multichannel surveys. Make data-driven decisions. Design a product suited to user needs so well that they can’t stop using it.
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Measure CSAT across the customer journey

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“We commonly employ the CSAT score question to gauge user satisfaction with our product. This metric helps us track changes in satisfaction over successive iterations as we address user feedback. We also use open-ended questions, which serve as a primary source for identifying and prioritizing the necessary improvements and enhancements.”
Matias Di Giovanni
Product Manager at Domain
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Matias Di Giovanni
Product Manager at Domain

Improve the customer experience with CSAT software

  • Ask when it matters—target your surveys and gauge the customer satisfaction across the journey
  • Measure the quality of your customer service to provide a frictionless experience
  • Follow up with unsatisfied customers immediately to reduce churn
  • Run regular CSAT surveys and track the customer sentiment
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Monitor trends with CSAT software

  • Automate recurring surveys once and collect insights continuously
  • Integrate surveys with your tool stack to trigger follow-up actions in real time
  • Receive a constant stream of new insights to optimize customer experiences
  • Analyze full and partial insights in real time by applying advanced filters
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Increase the CSAT survey response rate

  • Run multichannel surveys to ensure the consistent customer experience
  • Add CSAT survey to email message so users can quickly submit a rating
  • Collect more responses by timing the CSAT survey perfectly with advanced targeting
  • Optimize the CSAT survey experience with follow-up questions, survey logic and translations
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Close feedback loop with CSAT software in 3 steps

1. Create
2. Analyze
3. Act

Step 1: Create CSAT surveys in minutes

  • Start from a CSAT survey template, let AI do it for you, or build your CSAT survey from scratch
  • Apply branded colors, logo and custom CSS to your CSAT survey
  • Target your CSAT survey on user attributes and triggered actions
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Step 2: Analyze customer satisfaction insights

  • Get an overview of your customer satisfaction over time and monitor for trends. Download PDF and PNG graphs for all CSAT results
  • Use AI to put crucial insights and topics forefront, effortlessly
  • Filter your CSAT survey data based on questions, date, custom properties, and more
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Step 3: Act to improve your CSAT rating

  • Send CSAT scores and comments to segment customers. Use personalization to win back unsatisfied customers
  • Increase your ratings on G2, Capterra, AppStore and other marketplaces—ask happy customers for reviews
  • Automatically send feature requests to Productboard, Mixpanel and Amplitude, and improve your CSAT score releasing the features someone actually asked for
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“We started running surveys with Survicate within minutes and within budget, what a great value for money! In the past we needed multiple apps to get customer feedback. Now we have all we need with a single subscription.”
Luke Deka
CEO and Founder at Growbots
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Luke Deka
CEO and Founder at Growbots
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Connect Customer Satisfaction
feedback with your toolstack

Customer ServiceSession recordingCollaborationData EnrichmentProduct management

Automate CSAT surveys and follow-up actions

  • Send CSAT surveys right after closing support tickets
  • Trigger follow-up emails after survey completion
  • Connect survey responses with your favorite CRM
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Optimize the user journey

  • Combine satisfaction feedback with product session recordings
  • Filter sessions by survey responses to understand user journey insights
  • Fix the shortcomings based on the combined data and create a product your users can't get enough of
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Discuss CSAT insights with the team

  • Discuss CSAT insights with the team
  • Share the feedback directly with the team with a notification in your favorite communication tool, like Slack
  • Share survey results with the team on Google Sheets; updated in real-time
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Send CSAT survey responses to any tool you use

  • Set custom automation with a Zapier integration
  • Send automatically triggered notifications whenever respondents interact with your surveys
  • Build custom integrations with your CRM, database or in-house solutions
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Analyze product feedback faster

  • Send feature requests from CSAT surveys to Productboard as notes
  • Analyze the feedback in Productboard and identify low-hanging fruits
  • Blend CSAT survey responses with your other data sources in Productboard, Amplitude or Mixpanel
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“I love how the Survicate & Slack integration helps my team receive CSAT and NPS responses in real time and follow up immediately if needed. These responses are fed directly from the integration Survicate has with Zendesk!”
Brandon Zisa
Director of Client Success at Vestwell
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Brandon Zisa
Director of Client Success at Vestwell
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Optimize the customer journey with CSAT surveys

Gain invaluable insights into customer satisfaction and make your business performance unrecognizable. By deploying CSAT surveys, you can collect feedback directly from customers, asking one simple question: ‘How satisfied are you with your experience?’ Target surveys across the journey and optimize the whole experience, easily.
Website optimization
Address users’ concerns like slow page load times, broken links, or other technical issues. Make it easy for visitors to navigate your website and find what they need. Track website performance with user feedback.
Onboarding assessment
Survey new customers to learn more about their experience. Identify friction points in the early stages of customer onboarding. Prevent customer frustration and decrease churn. Send CSAT surveys after onboarding and crucial milestones. Track how engaged and satisfied your customers are and if they plan to stay longer.
Customer service assessment
Monitor your CS team's performance. Use insights from CSAT surveys to improve processes or motivate your team. Understand your customer satisfaction by asking them: ‘How satisfied are you with our response?’ after every closed ticket or ‘How satisfied are you with this self-service option?’ when someone visits the Help Center. Launch surveys on the website, via email or in-product with one CSAT tool.
Post-purchase satisfaction
Send email CSAT surveys after completed orders. Learn what can be improved and predict future purchase intent with follow-up questions. Ask your customers: ‘How satisfied are you with your purchase experience?’ to collect continuous feedback on the quality of your product or service.
User experience feedback
Evaluate different areas of your product. Identify what causes customer frustration and what your customers love with customer satisfaction software. Improve overall customer experience by running continuous CSAT surveys. Use events and attributes to ask the right audience at the right time to rate your features, a trial period or a subscription.
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FAQs

What is a customer satisfaction survey and why is it important?
How does a customer satisfaction survey help evaluate customer experience?
What is a CSAT software?
How often should I conduct a customer satisfaction survey?
Can customer satisfaction surveys help businesses retain existing customers?
How can customer satisfaction surveys improve the customer journey?
Do customer support teams matter when it comes to CSAT surveys?
What role does customer satisfaction survey play in improving customer loyalty?
How do customer satisfaction surveys differ from customer feedback collection?
What is the difference between Customer Effort Score (CES) and Customer Satisfaction Score (CSAT)?
What is the significance of Net Promoter Score (NPS) alongside customer satisfaction surveys?
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