Customer satisfaction survey software

Measure customer satisfaction (CSAT) over time with CSAT surveys

Improve Customer Satisfaction Score (CSAT) to continuously delight your customers.

Free plan with unlimited survey responses
All survey features enabled on the free plan
No credit card required

Collect ongoing customer satisfaction insights

Transform the way you get customer insights to improve loyalty, happiness, and satisfaction

Ask about general satisfaction with your brand, product, or service
Get detailed feedback by adding open-ended questions
Distribute customized CSAT surveys via email, website, in-product, or mobile app
Automate feedback collection with advanced targeting and watch the responses roll into your analysis dashboard 24/7
Monitor customer satisfaction when you introduce changes and new features to deliver an enjoyable experience

Understand your users’ satisfaction to prevent churn

Identify unhappy customers and take action to stop them from churning

Focus on unsatisfied customers to prevent them from leaving you for competition
Embed CSAT surveys in emails or chats and get the insights in HubSpot, Zendesk, or Intercom to automate churn prevention communication
Use the insights from CSAT surveys to find and fix the most pressing issues quickly
Increase customer satisfaction as you improve your product and services according to user feedback
Create and maintain lasting customer relationships

Turn satisfied customers into brand ambassadors

Ask your happiest customers to leave a positive review

Send CSAT survey responses to your everyday tools through native, 1-click integrations
Ask satisfied users for marketplace and app store reviews, social media testimonials, and case studies to gain social proof
Attract new customers thanks to user recommendations on peer review platforms such as G2
Act on your biggest fans’ feedback to continuously improve your brand reputation

Integrations

All integrations are 1-click,
code-free, two-way and native

Send survey responses to
Intercom contacts

powerdBy Survicate

Update Klaviyo contacts with survey responses

powerdBy Survicate

Use survey responses to
trigger HubSpot workflows

powerdBy Survicate

Combine data from surveys
with user data from Segment

powerdBy Survicate

Trigger marketing automations
with survey responses

powerdBy Survicate

Google Analytics

Match GA data with survey
data from Survicate

powerdBy Survicate

See more integrations →

“The targeting aspect of CSAT surveys, the number of question types to choose and customizable attributes make Survicate the best customer satisfaction software I've ever used.”

Adam Coombs

Senior Manager of Digital Sales at Adidas

We’re here to support you
along the way

24/5 human livechat, not bots

97% satisfaction rate

2 minutes first response