Optimize user journey with CSAT surveys
Gain invaluable insights into customer satisfaction and enhance your business performance. By deploying CSAT surveys, you can collect feedback directly from users by asking one simple question: ‘How satisfied are you with your experience?’. Target surveys across the user journey to optimize the whole experience.
Address users’ concerns like slow page load times, broken links, or other technical issues. Make it easy for visitors to navigate your website and find what they need. Track website performance with user feedback.
Survey new customers to learn more about their experience. Identify friction points in the early stages of customer onboarding. Prevent customer frustration and decrease churn. Send CSAT surveys after onboarding and crucial milestones. Track how engaged and satisfied your customers are and if they plan to stay longer.
Monitor your CS team's performance. Use insights from CSAT surveys to improve processes or motivate your team. Understand your customer satisfaction by asking them: ‘How satisfied are you with our response?’ after every closed ticket or ‘How satisfied are you with this self-service option?’ when someone visits Help Center. Launch surveys on the website, via email or in-product with one CSAT tool.
Send email CSAT surveys after completed orders. Learn what can be improved and predict future purchase intent with follow-up questions. Ask your customers: ‘How satisfied are you with your purchase experience?’ to collect continuous feedback on the quality of your product or service.
Evaluate different areas of your product. Identify what causes customer frustration and what your customers love with customer satisfaction software. Improve overall customer experience by running continuous CSAT surveys. Use events and attributes to ask the right audience at the right time to rate your features, a trial period or a subscription.