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Smartlook
Survicate and Smartlook integration

Effortless insights for Smartlook survey

Merge Smartlook survey data with session recordings, heatmaps, and events. Get a deeper understanding of user behavior and make better decisions.
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Reveal the 'why' behind your users’ behavior

Integrate Smartlook and Survicate in less than 1 minute to uncover the reasons behind your users actions
  • Collect contextual user feedback through website or in-product microsurveys
  • Combine real customer feedback from Survicate with web session recordings in Smartlook
  • Filter sessions by survey responses to access a specific moment of your web recordings
  • Determine where and why users drop off by linking feedback with Smartlook’s funnels
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Continuously improve the UX based on real user insights

Understand what elements of your product or website need improvement by adding feedback to web sessions
  • Run recurring and fully customized surveys targeted to specific users on selected web pages
  • Pinpoint the problems your users experienced when interacting with your website or product - and fix them
  • Connect the customer insights from both tools to create better digital experiences for your users
  • Streamline user feedback to Productboard, Segment and your other favorite tools with 23+ code-free integrations
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Analyze how various user groups interact with your website

Segment based on feedback to evaluate how different users respond to your website or web app
  • Improve audience segmentation in Smartlook with customer insights from Survicate
  • Send survey results to Smartlook as custom session events and use them as filters
  • Group and evaluate web sessions based on the NPS or CSAT scores of your users
  • Save and track segments over time to monitor how they react to your website or product changes
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What people say about Survicate

Dan Benavi
Head of Customer Success at WeSki
“Survicate is our most reliable source of direct customer feedback for the good and the bad. It's the space that allows our customers to express their needs, challenges, and accomplishments with WeSki. It’s one of our most powerful tools that allows WeSki to improve yearly.”
Katherine Crutchfield
UXR Lead at Landing
“Survicate has been our most reliable portal to communicate and hear from our users. It is vital for us to understand our user base as a whole and what their needs are. We review it every single week, and it's been a really consistent way for us to understand users' biggest pain points from week to week.”
Patricia Caldas
UX Researcher at Medialivre
“The most positive and distinguishing feature of Survicate is that it’s effortless to work with, and other platforms are not like that. I tried many of them before choosing Survicate, and it is intuitive and easy to use. That is the most valuable thing for me.”
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Why do companies switch to Survicate?

Get feedback from everyone, everywhere
  • Collect complete feedback through email, web, mobile, and in-product surveys
  • Continuously track NPS, CSAT, and CES, and monitor trends effectively
  • Launch continuous and recurring surveys precisely targeted to the right audience segments
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Skip manual feedback management
  • Continuously listen to feedback from all sources
  • Automatically sync online reviews, calls, emails and transcriptions in one place
  • Categorize insights to fully understand customer needs in real time
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Make feedback-driven decisions faster
  • Build custom dashboards to monitor crucial metrics and trends over time
  • Automatically visualize your data for faster insights
  • Break down results by timeframe, attributes, and more
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Translate feedback into visible improvements
  • Close feedback loops automatically with custom workflows
  • Connect Survicate with over 40 native integrations
  • Centralize and categorize feedback in Insights Hub for a detailed view of your customers’ needs and experiences
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