To run a successful NPS survey, stick to these four grand rules:
- Distribute surveys on your audience’s most frequented channels. Catch your respondents when and where they’re the most engaged!
- Don’t make your surveys an annoying obstacle. Show the NPS survey on the most appropriate customer journey touchpoints, e.g. after completing a purchase using a particular app feature. Don’t disrupt your users’ flows and don’t show NPS surveys to brand new users or visitors.
- Launch NPS surveys regularly. Monitor the changes in your score, and take action if needed. It’s best to re-run the survey yearly (if you’re a small company) or bi-yearly (if you’re a middle-sized or big company).
- Keep the feedback loop going. Gathering your answers is just half the battle won. Now you have to act to make your customers feel heard.
With Survicate, you can have your survey up and running in a matter of minutes.
Once you set up your free account, just use this Net Promoter Score template—and you’re ready to go. You can customize it to fit your brand and edit or add questions.
Distribute your survey via email, website, web app, or mobile app—no coding required. Set up an event or identity targeting if you want, and wait for your answers.
In your account panel, you’ll find a survey report with your NPS score and response breakdown. You’ll be able to easily see the whole story and act on your feedback.
And if you need more data for analysis or you’d like to run a follow-up nurturing campaigns, integrate Survicate with your favorite tool.
All of that in a free account with no time limit.
But the best way to see how Survicate works is to try it out yourself. Set up your free account now!
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