Act on Feedback
Email and link surveys
Net Promoter Score
Web app surveys
Mobile app surveys
Intercom Messenger surveys
For marketing teams
For product teams
For customer success teams
Click on the left to test our interactive survey!
USE THIS SURVEY
Ask your clients about their overall impression and specific customer service areas
Find out how well you’re rated in terms of quality and speed of support
Distribute your customer service survey through your favorite marketing & communication tools
For some customers, it’s the ability to quickly solve an issue with payment. For others, it’s being guided through a complex setup process, step-by-step.
How far are you from securing that “excellent customer service” badge?
Our customer service survey will let you quickly find the answer. Learn how well you’re performing in terms of speed of support and it’s quality, and find areas for improvement.
Let’s assume your clients aren’t exactly satisfied with the quality of support. But what exactly needs improvement? With Survicate, you can easily set automatic follow-up questions and discover the “why” behind the score.
Collect invaluable insights from users and ace those customer satisfaction levels!
It’s amazing how many customers are responding to our surveys. For every dollar we spend on a Survicate subscription, we generate about $25 in additional revenue.
— Michael / Head of Marketing at Looka
With Survicate, you’re just steps away from visualizing your customer service survey results. Use our built-in analytics tool to discover customer opinions, or export data to your favourite external tools, Excel, or Google Sheets.
5-minute setup, no credit card required
.A proven method to measure and maintain customer loyalty.
.Keep track of audience satisfaction and excel at customer experience.
.Find out how well your customer agents are performing.