Feedback programs and plans that grow with you
Looking to scale feedback automation? Our plans grow with you.
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Free
$0
25 responses per month
Best for:
- Beginners just starting to collect feedback. No strings attached
What's included
Get started with ease
- Collect feedback across email, link, and web
- Create a survey with AI or template
- Display survey logic
Track feedback & spot trends
- Calculated CX metrics
- Survey analytics & overtime reports
Powerful integrations
- 10+ tool integrations
- HubSpot, ActiveCampaign, Klaviyo, Intercom, and more
Built-in security
- GDPR Compliance & other Data Privacy laws
- ISO 27001 certified
- Two-Factor Authentication (2FA) & Google SSO
Best for:
- Short-term projects or testing and experimenting with feedback
All from Free, plus:
Collect essential feedback
- 2 active surveys
- Unlimited Responses with overage charges
Professional branding
- Add your company logo
- Build a brand theme library
- Custom intro and thank-you screens
Clear and actionable insights
- Survey-level analytics
- Export raw data and visual reports
- AI survey answers categorization
- AI Research Assistant chat
Human support
- Talk with a human in less than 5 min
- Book office hours with Customer Success
Monthly billing
Best for:
- Teams running regular customer feedback programs
Yearly billing
All from Starter, plus:
Unlimited active surveys
- Unlimited active surveys
- Recurring surveys
- Static Feedback Button
- Manage survey frequency and throttling
Personalize every interaction
- Recall respondent and answer data
- Multilingual surveys
- Target by session behavior, attributes, cookies
- Retarget based on previous responses
Advanced insights with AI
- AI sentiment analysis
- Insights Hub
- Categorize feedback from App Store, Play Store and Google Business Reviews into topics
- Question-level topic categorization with AI
Built for teams
- 10 user seats
- Manage roles & permissions
- Hide Survicate branding
Volume
from
9999
/mo
Custom pool of responses • Yearly commitment • Billed monthly or yearly
Best for:
- Collecting high-volume feedback from big audiences
- Simple, quick surveys like post-purchase and website feedback
What's included:
Scale feedback without breaking the bank
- Cost-effective for handling high-volume responses
- All feedback channels: email, link, website, in-product and mobile app
- Mobile SDKs for iOS, Android, React Native, Flutter, and Unity Add on
- Target a percentage of your traffic
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Measure CX effortlessly
- Continuously track NPS and CSAT metrics
- Upload screenshots and add custom action screens
- Branded survey experience
- Set limits on survey responses, expiration date, and sample size
Manage and analyze at scale
- Survey-level analytics, metrics and key insights
- Reliable AI categorization of open-text answers
Support always by your side
- Priority live chat queue
- Built-in data privacy
Pro
from
9999
/mo
Custom pool of responses • Yearly commitment • Billed monthly or yearly
Best for:
- Businesses with complex customer journeys using surveys across channels
- Gathering in-depth, lifecycle feedback across key customer touchpoints
What's included:
Personalized feedback experience for all users
- All feedback channels: email, link, website, in-product and mobile app
- Mobile SDKs for iOS, Android, React Native, Flutter, and Unity Add on
- Personalize survey experience and design
- Target with events, custom attributes, JavaScript and survey sampling
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Bullseye targeting
- Event-based and JavaScript targeting
- Target a selected percentage of your users
360° view of your feedback
- Dashboards for multi-survey analysis New
- Filter responses with data from HubSpot and Intercom
- Sync session data from Fullstory, SessionCam and Smartlook
- Combine product analytics from Mixpanel & Amplitude
- Salesforce, Marketo and Pardot integrations
- Webhooks and Export API
Out-of-this-world support
- Get priority live support from humans
- Advanced data privacy and regulatory compliance standards
Enterprise
from
9999
/mo
Custom pool of responses • Yearly commitment • Flexible billing
Best for:
- Large teams needing custom solutions for feedback management
- Companies requiring enterprise-grade security and deep system integrations
What's included:
Everything Survicate has to offer
- All feedback channels: email, link, website, in-product and mobile app
- Branded survey experience
- Dashboards for multi-survey analysis New
White glove service & support
- Dedicated Success Manager and outcomes plan
- White-glove onboarding and training
- Live implementation assistance
Industry-leading compliance and security
- HIPAA compliance for healthcare data
- Custom Terms of Service, DPA and NDA
- On-demand security reviews and questions
- Access logs for tracking user activity
- SAML SSO for secure organizational login
- Deliver surveys securely with CDN proxy
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Limits
Responses
The total number of survey responses you can collect. We count a response when someone answers at least the first question.
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25/month
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unlimited, overage charges
up to 1500
Bespoke
Bespoke
Bespoke
Response limit reset cycle
How frequently your response limit resets.
monthly
monthly
monthly
monthly
yearly
monthly or yearly
Simultaneously active surveys
The maximum number of surveys you can have running at the same time.
1
2
unlimited
unlimited
unlimited
unlimited
Questions per survey
The maximum number of questions allowed per survey.
unlimited
unlimited
unlimited
unlimited
unlimited
unlimited
Seats
The number of user accounts you can have in your Survicate organization.
3
5
10
Bespoke
Bespoke
Bespoke
Workspaces
The number of separate workspaces you can create. Workspaces help you display surveys on different websites, integrate with different accounts of the same software, and manage team permissions.
1
1
1
Bespoke
Bespoke
Bespoke
Max responses stored per survey
The maximum number of responses that can be stored in a given survey.
300
5000
30000
Bespoke
Bespoke
Bespoke
Responses storage
The total number of responses you can store in your account across all surveys and workspaces
1000
100000
100000
Bespoke
Bespoke
Bespoke
Data retention
The duration for which your survey data will remain accessible in your account. Your data is not deleted, you can upgrade to increase your retention duration.
1 month
6 months
2 years
5 years
5 years
Bespoke
Survey delivery
Email embed
Embed your survey’s first question directly into an email to boost response rate. Respondents will be taken to survey page to continiue the rest of the survey.
Shareable link
Distribute your survey via a shareable link, perfect for email, social media, or direct messaging.
Kiosk
Use kiosk mode to gather feedback seamlessly at events, stores, or physical locations.
QR code
Generate a QR code for your survey to enable instant access for respondents on the go.
Iframe embed
Embed your survey on a webpage using an iframe for a smooth respondent experience.
Website pop-up
Deliver surveys as pop-ups on your website to capture visitor feedback in real time.
Web-App pop-up
Trigger surveys within your web application to gather feedback from users.
Static web button
Add a static button to your website so visitors can open the survey whenever they’re ready.
Native mobile app SDK
Integrate surveys directly into your mobile app with our SDK for seamless feedback collection.
add-on
add-on
Intercom Messenger surveys
Deliver surveys to users via Intercom Messenger for contextual and timely feedback.
Design & branding
Remove Survicate branding
Remove Survicate branding to make your surveys seamlessly match your company’s identity.
Add your company logo
Feature your company logo on surveys for consistent branding across customer interactions.
Build a brand theme library
Create and save custom survey themes to ensure consistent branding across all surveys.
Custom intro/end screens
Add custom introduction and thank-you screens to leave a professional and memorable impression.
Custom CSS
Customize your survey’s appearance with advanced styling using CSS.
Optional Progress Bar
Add or remove a progress bar to show respondents how far along they are in the survey.
Optional Back Button
Allow respondents to navigate backward through the survey to review or change their answers.
Question introductions
Provide additional context or instructions for individual questions with introductions.
Edit survey messages
Personalize survey messages like error notifications or thank-you texts for a consistent brand voice.
CDN proxy
Load survey assets through a CDN proxy for faster performance and secure delivery.
Survey creator
Survey templates
Choose from a library of ready-made survey templates to quickly get started.
50+ templates
50+ templates
50+ templates
50+ templates
50+ templates
50+ templates
Create survey with questions import
Upload a list of questions to quickly create a survey without starting from scratch.
Question Library
Access a library of pre-designed survey questions or save your questions to reuse them easily.
Net Promoter Score (NPS)
Measure customer loyalty using the industry-standard NPS question type.
Customer Satisfaction Score (CSAT)
Measure customer satisfaction by using CSAT question that calculates the score automatically.
Customer Effort Score (CES)
Measure how easy it was for customers to complete an interaction or resolve an issue.
Star & number rating
Let respondents rate their experience using stars, hearts, thumbs or numerical scales.
Text answer question
Allow respondents to provide open-ended answers in a text box.
Multiple choice question
Allow respondents to select multiple answers from a list of options.
Single choice question
Let respondents select a single answer from a predefined list.
Ranking question
Ask respondents to rank options in order of preference.
Matrix (Likert) question
Use a matrix format to collect feedback on multiple items on a scale.
Dropdown question
Let respondents select an answer from a dropdown menu.
Upload a screenshot
Allow respondents to upload screenshots for detailed feedback or reporting issues.
Contact form
Collect respondent details like name, email, or phone number.
Redirect to a custom URL
Send respondents to a custom URL after completing the survey.
Custom end-screen CTA buttons
Encourage next steps with customizable CTA buttons on the thank-you screen.
Review CTA buttons
Guide respondents to share reviews on external platforms like Trustpilot or G2.
Survey experience
Standard (branch) logic
Show or hide questions based on previous answers.
Advanced (display) logic
Direct respondents down different paths based on their responses.
Logic tree
Visualize and manage complex logic flows.
Multilingual surveys
Create surveys in multiple languages to speak your respondents’ language based on browser preferences. View and analyze all feedback seamlessly in your main language.
Recall respondent information
Tailor survey questions using respondents’ known properties for a customized experience.
Answer piping
Insert previous answers into follow-up questions.
Record partial submissions
Save every step of the survey, even if the survey isn't fully completed.
Survey throttling
Set a timeframe to control how often the same respondent sees a survey, ensuring a balanced user experience and preventing survey fatigue.
Set Auto Start/Close Date
Automatically launch or close surveys on specified dates.
Auto-close on responses cap
Set a maximum number of responses for your survey to automatically close when the cap is met.
Manage daily responses cap
Set daily, weekly, or monthly caps on survey responses to manage data collection effectively.
Multiple Thank You Pages
Display different thank-you pages based on respondents' answers.
Automatic Save & Resume
Allow respondents to resume incomplete surveys from where they left off.
Required & optional questions
Set questions to be mandatory or optional.
Survicate AI
Create surveys with AI prompt
Quickly create surveys using AI prompts.
AI Research Assistant Chat
Use conversational AI to quickly answer your questions about survey results.
Chat tokens
Number of chats you can have with Research Assistant per month
3
5
10 (or custom)
10 (or custom)
Bespoke
Single-question AI topic categorization
Categorize open-text responses from a single survey question into relevant topics using AI at the survey level.
Text sentiment analysis with AI
Understand the emotional tone of open-ended responses with AI-powered sentiment detection.
add-on
Insights Hub
Centralize and analyze feedback from multiple sources, including surveys, app reviews, and CRM integrations.
add-on
Organize feedback from multiple sources into topics
Automatically categorize feedback from multiple sources, including surveys, app reviews, and CRM integrations, into meaningful topics within the Insights Hub.
add-on
Categorize custom topics with AI
Create custom topics and leverage AI to assign responses accurately.
add-on
Transcribe meeting recordings
Automatically transcribe meeting recordings into text for better accessibility and actionable insights within Insights Hub.
300 minutes (available for purchase)
(available for purchase)
1500 minutes (available for purchase)
bespoke
Insights Hub data range
A limit defining how much feedback data can be analyzed within the Insights Hub.
5000
Bespoke
20000 (or custom)
Bespoke
Max Responses Per Connected Survey to Insights Hub
The maximum number of responses a single survey can have to be able to get imported into the Insights Hub.
10000
Bespoke
25000 (or custom)
Bespoke
Analytics
Survey-level analytics
Gain in-depth insights into each survey’s performance, including respondent-level analysis and calculated metrics like NPS or CSAT.
Multi-survey dashboards
Create dashboards to compare metrics across multiple surveys and analyze trends using additional respondent attributes.
add-on
Calculated CX Metrics
Automatically calculate NPS, CSAT, and CES scores for instant feedback insights.
Overtime reports
Track how key metrics evolve over time.
Advanced results filtering
Slice and dice your data using filters for respondent attributes, answers, URLs, operating systems, or devices.
AI-powered text sentiment
Understand the emotional tone of open-ended responses with AI-powered sentiment detection.
add-on
AI-powered topic categorization
Categorize open-text responses from a single survey question into relevant topics using AI at the survey level.
Excel export (CVS&XLS)
Export raw data in CSV or XLS format.
Export survey charts (PNG&PDF)
Export visual reports in PNG, or PDF formats.
Email notifications on new responses
Stay updated with instant email alerts when new survey responses are received.
Scheduled email reports of survey results
Automate regular analysis report deliveries straight to your inbox.
Sync & filter with HubSpot contact data
Synchronize respondent data from Intercom to filter survey responses and analyze feedback using user attributes.
Sync & filter with Intercom contact data
Synchronize respondent data from HubSpot to filter survey responses and analyze feedback using contact properties.
Filter with Segment data
Filter your survey results based on data coming from various Segment sources.
Email & link surveys
Embed 1st question in email
Boost response rates by letting recipients answer the first question directly in the email.
Customize survey’s metadata
Edit survey metadata like title, description, and thumbnail for better sharing and branding.
Automatically identify respondents
Use hidden URL parameters to track and identify survey respondents automatically.
Customize Embed Code
Tailor the survey embed code to match your email design.
White label survey domain
Reinforce your brand by hosting survey landing page on your domain.
Survey Link Expiration
Set an expiration date for your survey links to control data collection periods.
ActiveCampaign
Braze
Calendly
Campaign Monitor
ConstantContact
Customer.io
Drift
Drip
Freshsales
GetResponse
HelpScout
Intercom
iPresso
Keap
Kit (ConvertKit)
Klaviyo
Lifecycle.io
Mailchimp
Mailgun
Marketo
Ortto
Salesforce
Salesmanago
Sendgrid
Sharpspring
Vero
Zendesk
Zoho
Other email providers
Upon request
Upon request
Upon request
Upon request
Upon request
Web surveys
Target by event & behavior
Show surveys to users when specific events occur on your website.
Target by attributes & traits
Use user attributes to display surveys to the most relevant audience.
Language Targeting
Deliver surveys to users based on their browser language.
URL targeting
Show surveys to users based on specific URLs.
Time-Based Triggers
Display surveys after a user has spent a certain amount of time on your site.
Page Visit Triggers
Show surveys when users visit specific pages on your website.
Exit Intent Trigger
Capture feedback with surveys triggered by exit-intent behaviors.
Scroll Depth Targeting
Trigger surveys based on how far users scroll on a webpage.
Deploy with Google Tag Manager
Easily deploy and manage surveys on your website using Google Tag Manager.
Targeting Based on Previous Responses
Refine your survey targeting using insights from prior responses.
Cookie Targeting
Use cookies to target surveys to specific users or sessions.
UTM Targeting
Show surveys to users based on UTM parameters in your campaign links.
Optimizely Experiments Targeting
Integrate with Optimizely to deliver surveys based on experiment variants.
A/B/X Split Tests
Test multiple survey variants to find the best-performing version.
Recurring Surveys
Automate survey deployment on a recurring schedule.
JavaScript API
Use JavaScript API to programmatically control survey targeting.
Traffic Sampling
Control the percentage of website visitors who see your survey.
Mobile surveys
Native iOS SDK
add-on
add-on
Native Android SDK
add-on
add-on
React Native SDK
add-on
add-on
Flutter SDK
add-on
add-on
Unity SDK
add-on
add-on
Segment CDP
Use Segment to deploy targeted surveys in your mobile apps based on customer data.
add-on
add-on
Screen Targeting
Trigger surveys on specific app screens to gather context-aware feedback.
Time-Based Triggers
Show surveys after a specified delay to avoid interrupting the user experience.
Target by event & behavior
Launch surveys in response to user actions or specific app events.
Target by attributes & traits
Target surveys using custom user attributes (traits) for a personalized experience.
Language Targeting
Show surveys in the preferred app language if your users.
OS Targeting
Target surveys based on the operating system of your users’ devices.
Screen Orientation Targeting
Display surveys based on the current orientation (portrait or landscape) of the device.
Recurring surveys
Schedule surveys to appear regularly to gather ongoing feedback.
Traffic sampling
Control what percentage of app users see a survey.
Integrations
ActiveCampaign
Amplitude
AppStore
add-on
Braze
Drip
Export API
Fullstory
Glassbox
Gong
add-on
Google Analytics
Google BigQuery
Google Business Reviews
add-on
Google Play
add-on
Google Sheets
add-on
Hubspot
surveys
surveys
surveys
surveys + Insights Hub (add-on)
surveys + Insights Hub
surveys + Insights Hub
Intercom
surveys
surveys
surveys
surveys + Insights Hub (add-on)
surveys + Insights Hub
surveys + Insights Hub
Jira
add-on
Klaviyo
LiveChat
add-on
Mailchimp
Marketo
Microsoft Teams
Mixpanel
Optimizely
Productboard
Salesforce CRM
Salesforce Marketing Cloud (Pardot)
Segment
Slack
Smartlook
TLDV Integration
add-on
UXCam
Webhooks
Woopra
Zapier
Zendesk
surveys
surveys
surveys
surveys + Insights Hub (add-on)
surveys + Insights Hub
surveys + Insights Hub
Support and training
Human live chat support
Connect with our team instantly via live chat for quick solutions to your questions (add here working hours)
priority
priority
priority
Self-serve help center
Find answers and resources in our help center to troubleshoot and learn at your own pace.
On-demand webinar library
Explore our on-demand webinars to learn best practices and discover advanced features.
Dedicated Success Manager
Partner with a dedicated manager to ensure your business goals are met using Survicate.
optional
optional
Customer Success Office Hours
Get personalized help with your use case, best practices, or account optimization during office hours.
Outcomes plan & reviews
Receive a custom success plan and periodic reviews to ensure you’re on track to meet your objectives.
optional
optional
Migration assistance
Our team will help you migrate surveys and processes effortlessly to Survicate.
optional
optional
White Glove Onboarding
Experience premium onboarding with hands-on support to set up and optimize your account.
1-1 training hours
Access 1:1 training to master Survicate and improve your team’s capabilities.
optional
optional
Legal compliance
GDPR Compliance
Comply with GDPR requirements for data collection, processing, and privacy protection.
Delete personal data
Permanently remove personal data in compliance with data protection regulations.
Standard ToS and DPA
Use our pre-approved Terms of Service and Data Processing Aggrement to streamline your legal processes.
HIPAA Compliance
Ensure compliance with HIPAA regulations for handling and protecting US health-related data.
Custom Terms of Service
Adapt Terms of Service to align with your company’s unique requirements.
Custom Data Processing Agreement
Create customized DPAs that meet your data privacy and processing requirements.
On-Demand Security Reviews
Get comprehensive security reviews and questionnaires whenever needed to maintain system safety.
Custom Non-Disclosure Agreement
Use a custom Non-Disclosure Agreement to protect sensitive information during business collaborations.
Admin & billing
Payment Terms
Monthly
Yearly
Yearly or Monthly with yearly commitment
Yearly or Monthly with yearly commitment
Flexible billing with yearly commitment
Access Logs
Request history of user activity for security and audit purposes.
soon (n)
soon (n)
soon (n)
soon (n)
soon (n)
soon (y)
SAML SSO authentication
Enable secure and seamless login with SAML-based single sign-on for your organization.
Organize surveys with folders
Group surveys into folders to keep your workspace organized and easy to navigate.
Pay by bank transfer
on yearly billing
on yearly billing
on yearly billing
PO and custom invoicing
Generate purchase orders and custom invoices tailored to your organization’s procurement needs.
Manage user roles & permissions
Assign and manage roles and permissions to control access across your workspace.
View data export history
Access a log of all data exports performed in your workspace for tracking and security.
Google SSO
Log in securely with your Google account using single sign-on.
Two-Factor Authentication (2FA)
Add an extra layer of security by requiring a second verification step during login.
"Survicate was quick to implement and extremely affordable! Another big decision-making factor were positive reviews about Survicate. When we combined all these factors, choosing Survicate was the only reasonable decision."
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Abhishek Patodia
Senior Vice President at CarWale
FAQs
How many responses per month should I choose?
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How do you count responses?
What is your cancelation, upgrade, and refund policy?
How do the Advanced plans work?
What if I exceed the limit of responses on my plan?
Are taxes included in the price?
What payment methods can I use to pay for Survicate?
How does the free trial work?
Is there a free version of Survicate?
What is the difference between the free plan and the free trial?
Can I get a demo before signing up?
What happens when my free trial ends or my subscription expires?
Do you offer plans for educational institutions and NPOs?
Is there a live chat support?
See more questions
Hide some questions
Join 1,500+ companies collecting customer insights at scale with Survicate
Dan Benavi
Head of Customer Success at WeSki
“Survicate is our most reliable source of direct customer feedback for the good and the bad. It's the space that allows our customers to express their needs, challenges, and accomplishments with WeSki. It’s one of our most powerful tools that allows WeSki to improve yearly.”
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Katherine Crutchfield
UXR Lead at Landing
“Survicate has been our most reliable portal to communicate and hear from our users. It is vital for us to understand our user base as a whole and what their needs are. We review it every single week, and it's been a really consistent way for us to understand users' biggest pain points from week to week.”
Patricia Caldas
UX Researcher at Medialivre
“The most positive and distinguishing feature of Survicate is that it’s effortless to work with, and other platforms are not like that. I tried many of them before choosing Survicate, and it is intuitive and easy to use. That is the most valuable thing for me.”
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We’re here to support you
along the way
- human live chat support, no bots
- 97% satisfaction rate
- 2 minutes first response
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AI’s Impact on Product Research: 2024 Report -