Get deep insights about your brand, customer service and product. Understand all customer segments and decide what to improve next. Make data-driven decisions with feedback from real people.
“We started running surveys with Survicate within minutes and within budget, what a great value for money! In the past we needed multiple apps to get customer feedback. Now we have all we need with a single subscription.”
“I love how the Survicate & Slack integration helps my team receive CSAT and NPS responses in real time and follow up immediately if needed. These responses are fed directly from the integration Survicate has with Zendesk!”
Improve customer journey with effortless CX survey tool
Customer experience surveys enable you to measure how well you met customer needs across all touchpoints. Ask for feedback whenever someone new visits your website, contacts the support team or finishes onboarding. Plan your customer experience feedback program with flexible survey software.
Choose survey channels, questions and triggers to ask the right customer segments at the perfect moment. Increase your response rates to collect more valuable insights you can use to make data-driven decisions.
Build brand advocacy
Ensure your customers trust your brand by running customer experience surveys. Learn to craft resonating messages. Boost your conversion, customer engagement, and brand identity with a customer-centric approach.
Enhance customer satisfaction
Launch customer experience surveys at various touchpoints across the customer journey. Gain valuable insights about customer perception of your brand. Understand their preferences and pain points. Collect feedback directly from your target audience. Track customer satisfaction to learn what changes are the most impactful.
Prioritize the roadmap effectively
Target customer experience surveys at key touchpoints for more insights about your product. Get a complete understanding of the most crucial features and updates. Align your product roadmap with user needs. Grow faster and attract more satisfied customers.
Cultivate customer loyalty
Understand customer sentiment and gain more promoters. Personalize customers’ experiences and address issues on the fly Use surveys to ask each promoter for an online review. Spread word of mouth and build a strong brand.
Improve customer service
Improve your support team performance and help your sales team close more deals. Learn what your customers love and hate about contacting your team. Run customer experience surveys after each ticket, chat and call. Understand customers' expectations and where you're failing to meet them.
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