For customer success teams

Create experiences
people share

Use insights from surveys to increase customer satisfaction, predict lifetime value, and boost client retention. Give voice to your users and learn how to provide an unbeatable customer experience
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Get customer feedback and create experiences people share
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Understand your clients better
  • Collect feedback from customers across multiple channels including email, app, and website
  • Learn about your clients’ common pain points and improve the customer journey
  • Use survey results to enrich customer profiles & better understand their needs
  • Boost customer retention by learning why your clients churn
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Undertand your clients
better thanks to surveys
att-next-arrowImprove your customer satisfaction with surveys
Improve your customer satisfaction
  • Monitor and improve customer satisfaction with NPS, CSAT & CES surveys
  • Run surveys to evaluate & improve your customer service performance
  • Act upon critical feedback in real-time by setting alerts about incoming survey responses
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Feedback Hub - track all customer feedback
  • Capture feedback from your everyday conversations in Intercom and other channels
  • Automatically collect and organize all your user insights in one place
  • Improve team communication and bring attention to user requests
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att-next-arrowFeedback Hub - track all customer feedback
att-next-arrowIntegrate your CRM tools seamlessly with Survicate
Integrate your CRM tools seamlessly
  • Integrate seamlessly with an array of communication and support tools
  • Update customer profiles in platforms such as Intercom, HubSpot, and Salesforce
  • Set automatic notifications via email & Slack about incoming responses to customer satisfaction surveys
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“I love how the Survicate & Slack integration helps my team receive CSAT and NPS responses in real time and follow up immediately if needed. These responses are fed directly from the integration Survicate has with Zendesk!”
Brandon Zisa
Director of Client Success at Vestwell

We’re here to support you
along the way

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