For customer success teams

Create experiences
people share

Use insights from surveys to increase customer satisfaction, predict lifetime value, and boost client retention. Give voice to your users and learn how to provide an unbeatable customer experience

Use Survicate Free

No time limit on the free plan
100 free survey responses every month
No credit card required

Understand your clients
better

Collect feedback from customers across multiple channels including email, app, and website
Learn about your clients’ common pain points and improve the customer journey
Use survey results to enrich customer profiles & better understand their needs
Boost customer retention by learning why your clients churn

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Improve your customer satisfaction

Monitor and improve customer satisfaction with NPS, CSAT & CES surveys
Run surveys to evaluate & improve your customer service performance
Act upon critical feedback in real-time by setting alerts about incoming survey responses

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Feedback Hub - track all customer feedback

Capture feedback from your everyday conversations in Intercom and other channels
Automatically collect and organize all your user insights in one place
Improve team communication and bring attention to user requests

See this template

Integrate your CRM tools seamlessly

Integrate seamlessly with an array of communication and support tools
Update customer profiles in platforms such as Intercom, HubSpot, and Salesforce
Set automatic notifications via email & Slack about incoming responses to customer satisfaction surveys

See this template

Integrations

All integrations are 1-click, code-free,
two-way and native

Intercom

Send survey responses to Intercom contacts

HubSpot

Update HubSpot contact with survey responses

Zapier

Connect Survicate to +2,000 apps through Zapier

Slack

Flow survey responses into Slack channels

Google Sheets

Send survey responses
to specific spreadsheets

Salesforce

Send surveys after closing
a ticket

See more integrations →

“I love how the Survicate & Slack integration helps my team receive CSAT and NPS responses in real time and follow up immediately if needed. These responses are fed directly from the integration Survicate has with Zendesk!”

Brandon Zisa

Director of Client Success at Vestwell

Create experiencespeople share

Create experiences
people share