For customer success teams

Create experiences
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Use insights from surveys to increase customer satisfaction, predict lifetime value, and boost client retention. Give voice to your users and learn how to provide an unbeatable customer experience

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Understand your clients better

Collect feedback from customers across multiple channels including email, app, and website
Learn about your clients’ common pain points and improve the customer journey
Use survey results to enrich customer profiles & better understand their needs
Boost customer retention by learning why your clients churn

Undertand your clients
better thanks to surveys

Improve your customer satisfaction

Monitor and improve customer satisfaction with NPS, CSAT & CES surveys
Run surveys to evaluate & improve your customer service performance
Act upon critical feedback in real-time by setting alerts about incoming survey responses

Feedback Hub - track all customer feedback

Capture feedback from your everyday conversations in Intercom and other channels
Automatically collect and organize all your user insights in one place
Improve team communication and bring attention to user requests

Feedback Hub - track all customer feedback

Integrate your CRM tools seamlessly

Integrate seamlessly with an array of communication and support tools
Update customer profiles in platforms such as Intercom, HubSpot, and Salesforce
Set automatic notifications via email & Slack about incoming responses to customer satisfaction surveys

“I love how the Survicate & Slack integration helps my team receive CSAT and NPS responses in real time and follow up immediately if needed. These responses are fed directly from the integration Survicate has with Zendesk!”

Brandon Zisa

Director of Client Success at Vestwell

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Create experiences
people share