Customer Effort Score (CES) survey template

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Customer Effort Score (CES) is a powerful metric that reveals your customers’ satisfaction levels.
Run the CES survey to discover if your audience finds it easy to interact with your company. Smooth customer experience equals loyal clients—so make sure they don’t encounter friction.
Track, analyze, and use CES survey insights to win customer relationships that last.
This template has been inspired by Dave Gerhardt
(CEO at Exit Five) LinkedIn post.
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Customer Effort Score Survey Template FAQ

What is the Customer Effort Score (CES)?

What is the CES survey?

What are the CES questions?

How is Customer Effort Score (CES) calculated?

What is a good Customer Effort Score?

How to run CES surveys with Survicate?

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