Customer Effort Score (CES) survey template

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  • Set up in minutes
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Customer Effort Score (CES) is a powerful metric that reveals your customers’ satisfaction levels.
Run the CES survey to discover if your audience finds it easy to interact with your company. Smooth customer experience equals loyal clients—so make sure they don’t encounter friction.
Track, analyze, and use CES survey insights to win customer relationships that last.
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Customer Effort Score Survey Template FAQ
What is the Customer Effort Score (CES)?
What is the CES survey?
What are the CES questions?
How is Customer Effort Score (CES) calculated?
What is a good Customer Effort Score?
How to run CES surveys with Survicate?
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Customizable survey templates
Make the survey template work for you
  • Use one of the 125+ ready-to-go templates or create surveys from scratch
  • Change colors, fonts, and layout with the visual editor
  • Make smart surveys with skip logic, custom actions, and redirects
  • Select from email, website, web app, or mobile app surveys
Customize template
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One Platform
Why companies switch
to Survicate?
Because Survicate is easy to use yet powerful,
with everything you need in one place
  • Enable any use case for Marketing, Product, CS and Leadership with one tool
  • Start tracking NPS, CSAT and CES in minutes
  • Drag and drop 15 question types to make any custom survey
  • Run email, link, web and mobile surveys from one tool
  • Create surveys in seconds with +125 profesional survey templates
  • Use a visual survey builder to make surveys match your brand
  • Make your surveys smart with skip logic, custom actions and re-directs
  • Get automated reports right in your inbox daily, weekly or monthly
  • Receive real-time email and Slack notifications
  • Export survey results to XLS, CSV, Google Sheets or your CRM
  • Connect survey data to your other tools via 1-click integrations, API or Webhooks
  • Import feedback from your inbox, Google Play and other sources
  • Convert to text and save voice conversations with customers
  • Save feedback from any website with the Survicate Chrome extension
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The best way to test Survicate
is to try it
  • No time limit on the free plan
  • Set up in minutes
  • No credit card required
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