Customer Effort Score (CES) survey template

Need feedback but don't know how to start? Kickstart your survey research with a template. Endless customization possibilities.
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Customer Effort Score (CES) is a powerful metric that reveals your customers’ satisfaction levels.
Run the CES survey to discover if your audience finds it easy to interact with your company. Smooth customer experience equals loyal clients—so make sure they don’t encounter friction.
Track, analyze, and use CES survey insights to win customer relationships that last.
This template has been inspired by Dave Gerhardt
(CEO at Exit Five) LinkedIn post.
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Customer Effort Score Survey Template FAQ

What is the Customer Effort Score (CES)?

What is the CES survey?

What are the CES questions?

How is Customer Effort Score (CES) calculated?

What is a good Customer Effort Score?

How to run CES surveys with Survicate?

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Customizable survey templates
Make the survey template work for you
  • Use one of the 125+ ready-to-go templates or create surveys from scratch
  • Change colors, fonts, and layout with the visual editor
  • Make smart surveys with skip logic, custom actions, and redirects
  • Select from email, website, web app, or mobile app surveys
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