Act on Feedback
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Click below to test our interactive survey!
Want to make your onboarding process intuitive? Here’s how to do it in three steps:
Good onboarding begins with the customer. It should be customer-centric rather than product-centric. This is because your customers don’t care about your product as a whole. They care about how the product can solve their problem.
One way to make your onboarding more customer-centric is by asking your customers what they need. You can do it with this free survey template!
So, you had just finished an onboarding call with a new customer named Paul. You showed Paul around your product. And answered all the questions he had. You also went over all the features your product has to offer.
The onboarding went so well! Or did it? Two months later, your new customer is no longer your customer.
If you had sent Paul this Customer Onboarding Feedback survey, you would have discovered his problem was not solved. And you would have been able to help Paul achieve his goals with your product.
With the Customer Onboarding Feedback survey, you can:
You probably know by now how difficult it is to get a new customer. Luckily, it’s a lot less expensive to keep a current customer than to get a new one. Why not use every chance you have to keep your current customers?
Better onboarding means less churn. It’s as simple as that! Optimizing your onboarding is a great first step to making customers better understand your product.
5-minute Setup • No Credit Card Required • Cancel Any Time
.A proven method to measure and maintain customer loyalty.
.Find out if using your service is easy as one-two-three.
.Make sure you provide a superb customer service experience.