Click on the left to test our interactive Voice of the Customer Survey Template!
Learn invaluable customer insights
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Distribute your Voice of the Customer Survey any way you choose
Surveys are a fantastic way to gain valuable data on all the different aspects of how your customers feel about your business, your products, service, or brand. But, this data is often gained through predefined answers which are plotted on a graph to give you an overall view of your customers’ responses.
While this information is incredibly valuable, you can’t understand the nuances of how your customers really feel, and what they think you could have done better.
So how can you discover this extra depth of insight?
You need to give your customers a voice.
That’s what this voice of the customer template does. It gives your customers a voice so they can tell you what you need to do to be the best provider for them. If you don’t ask them, you’ll simply be guessing.
Using a voice of the customer template like this one allows you to retain your customers in ways your competitors can’t, it gives you access to the language they use, their struggles, and other factors you can use to enhance customer loyalty.
This voice of the customer template is a great opportunity to not only find out exactly who your customers are, but what matters to them most.
The open-ended questions included in this voice of the customer survey allows you to collect unfiltered answers which can then be used directly in your marketing copy to speak precisely to your ideal customers.
It’s amazing how many customers are responding to our surveys. For every dollar we spend on a Survicate subscription, we generate about $25 in additional revenue.
— Michael / Head of Marketing at Looka
When your language reflects exactly the problems your customers face and why they choose you as a solution, you’ll be able to win over more customers just like them, and businesses thrive when they serve just a few types of customer perfectly.
When you prioritize your ideal customers’ problems and help them solve them, they won’t look anywhere else for a solution.
A voice of the customer survey is a survey without limitations. It doesn’t matter what aspect of your brand, business, service, or product you want to improve, you can tailor the template to suit your needs.
Here are some of the things this voice of the customer template can help you discover:
Our dashboard makes it easy to access and analyze your responses to discover customer sentiment, their opinions on changes you’ve made, or plan to make, and how you can become a better provider for them.
The individual answers provided will help you implement changes your customers would like to see, but you can also analyze your answers to find the common language your customers use.
This level of insight will help your copywriters and marketing team nail your customer voice in your marketing materials, which will help you connect with your customers on a deeper level than you ever have before.