“We had more than 1000 answers in one day using Survicate's NPS surveys. We redirected those who gave us 9 or 10 to leave a rating online. We went from 4.2 to 4.8 on Trustpilot.”
“We had more than 1000 answers in one day using Survicate's NPS surveys. We redirected those who gave us 9 or 10 to leave a rating online. We went from 4.2 to 4.8 on Trustpilot.”
Robin Tussiot
CRM Manager at Kard
EFFORTLESS SURVEYS
Run multi-channel customer feedback surveys in a snap
“Survicate integration capabilities are great and that’s a big part of the appeal. And the platform itself is very innovative and it’s so easy to set up surveys.”
“The targeting aspect of product surveys, the number of question types to choose and customizable attributes make Survicate the best survey tool I've ever used.”
A software evaluation survey measures how your users feel about the different aspects of your software. Its purpose is to assess how specific parts of your product contribute to its success —and use the data you collect to drive product development in the right direction. After all, the software is only as good as your users’ happiness.
With this software evaluation survey template, you’ll measure general customer satisfaction and ask about your software’s ease of use, design attractiveness, or security. You can also add (or remove) any questions you want.Â
What are the software evaluation survey questions?
This software evaluation template will let you ask survey questions about your users’ general satisfaction levels—as well as investigate their feelings about particular features. Here are a few software evaluation survey questions divided into topics:
General software satisfaction questions: How satisfied are you with the software? Do you have any thoughts on how to improve this product?
Software reliability: Is there anything that doesn’t work the way it should?
Software security: How satisfied are you with the safety of our product? Do you feel safe sharing your personal information with us? What could we do to make you feel safer?
Software integrations: How satisfied are you with the ability to integrate other software with this software? What kind of integrations would you like to see?
Ease of use: Is it easy for you to navigate the software? Was it easy to learn using the software?
Look and feel: How satisfied are you with the look and feel of this software? Would you like to see anything changed about the design?
Signup or setup experience: How satisfied are you with the account setup experience of this software? Did you feel supported during the onboarding process?
Value for money: do your users feel like the software is good value for money? How would you like to be charged (yearly, monthly, one-time fee)?
Always include follow-up questions in your surveys. They will allow your users to speak freely about their needs and suggest improvements.
For example, if a user answers a question about how easy the software is to use and selects “difficult,” ask them why they chose this answer and how you can improve. You’ll get concrete feedback that you can turn into a product fix—and maybe prevent customer churn!
When is it best to run a software evaluation survey?
Run software evaluation surveys regularly during the entire software lifecycle to check your product stability, discover bugs you missed, investigate if your product is still in line with your users’ needs. In case your product is new, run software evaluation survey to check the product-market fit and get the users’ initial feedback to steer the development in the right direction. ‍ If you’re actively growing your software, support it with surveys to scout for new feature ideas for your product roadmap and discover which aspects and features of your software are the most (and least) useful to your customers.
How to create a software evaluation survey with Survicate?
Run a software evaluation survey with Survicate in a matter of minutes. Once you set up your free account, just pick the software evaluation template above —or create a custom survey from scratch in our easy-to-use survey creator. Add and/or change questions and customize the design to fit your needs.
See the response breakdown, spot trends in the answers to open-ended questions, share the results with your team, and export them for further analysis.