CSAT Survey Template

Measuring customer satisfaction – the right way!

Wondering if your purchase process needs improvement? Want to make sure your customer success team is doing a good job?

CSAT survey enables you to ask your audience to rate a specific feature, event, or employee on a 5-point scale, from “Very unsatisfied” to “Very satisfied”. It’s also one of the most effective (and popular) customer experience metrics out there.

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Here’s why you should take CSAT survey for a test drive

CSAT is the fastest way to collect quick, actionable insights on areas that require improvement.

Paired up with NPS survey, it lets you in on the whole story behind customer expectations and behavior.

Another great thing? CSAT surveys note high response rates, as they’re quick and easy to complete.

Here’s real-life proof CSAT surveys can help you become a customer insight pro!

It’s amazing how many customers are responding to our surveys. For every dollar we spend on a Survicate subscription, we generate about $25 in additional revenue.

— Michael / Head of Marketing at Logojoy

Learn more with follow-up questions

Want to see what’s behind that peculiar CSAT score? No problem! With Survicate CSAT surveys, you can automatically ask relevant follow-up questions.

Uncover invaluable insights with each CSAT survey

Once you’ve collected responses, you can easily analyze and track changes in your CSAT surveys. You can use our built-in analytics tool to quickly visualize results, or export data to your favourite external tools, Excel, or Google Sheets*.

*We’ve even created an entire guide to help you become a survey data analysis pro, in no time!