Act on Feedback
Email and link surveys
Net Promoter Score
Web app surveys
Mobile app surveys
Intercom Messenger surveys
For marketing teams
For product teams
For customer success teams
Click on the left to test our interactive CSAT (Customer Satisfaction) survey template!
USE THIS SURVEY
Discover how your customers evaluate specific features and processes
Adopt a customer-centric approach and improve upon feedback
Distribute your CSAT survey through your favorite marketing & communication tools
Wondering if your purchase process needs improvement? Want to make sure your customer success team is doing a good job?
CSAT (customer satisfaction) survey enables you to ask your audience to rate a specific feature, event, or employee on a 5-point scale, from “Very unsatisfied” to “Very satisfied”. It’s also one of the most effective (and popular) customer experience metrics out there.
CSAT is the fastest way to collect quick, actionable insights on areas that require improvement.
Paired up with NPS survey, it lets you in on the whole story behind customer expectations and behavior.
Another great thing? CSAT surveys note high response rates, as they’re quick and easy to complete.
Here’s real-life proof CSAT surveys can help you become a customer insight pro!
It’s amazing how many customers are responding to our surveys. For every dollar we spend on a Survicate subscription, we generate about $25 in additional revenue.
— Michael / Head of Marketing at Looka
Want to see what’s behind that peculiar CSAT score? No problem! With Survicate CSAT surveys, you can automatically ask relevant follow-up questions.
Once you’ve collected responses, you can easily analyze and track changes in your CSAT surveys. You can use our built-in analytics tool to quickly visualize results, or export data to your favourite external tools, Excel, or Google Sheets*.
*We’ve even created an entire guide to help you become a survey data analysis pro, in no time!
Free plan available. 100 free survey responses included every month!
.A proven method to measure and maintain customer loyalty.
.Find out if using your service is easy as one-two-three
.Make sure you provide a superb customer service experience