“We had more than 1000 answers in one day using Survicate's NPS surveys. We redirected those who gave us 9 or 10 to leave a rating online. We went from 4.2 to 4.8 on Trustpilot.”
“We had more than 1000 answers in one day using Survicate's NPS surveys. We redirected those who gave us 9 or 10 to leave a rating online. We went from 4.2 to 4.8 on Trustpilot.”
Robin Tussiot
CRM Manager at Kard
EFFORTLESS SURVEYS
Run multi-channel customer feedback surveys in a snap
“Survicate integration capabilities are great and that’s a big part of the appeal. And the platform itself is very innovative and it’s so easy to set up surveys.”
“The targeting aspect of product surveys, the number of question types to choose and customizable attributes make Survicate the best survey tool I've ever used.”
To pick a customer feedback tool that’s right for you, you need to go through the features of every potential candidate and compare them with your priorities. But this is a daunting and time-consuming task.
We wanted to make the selection a little easier for you, so we hand-picked a few customer feedback tools for all business types and highlighted their key features.
The goal is to help you find a customer feedback tool that will let you automate the process of launching, distributing, and analyzing surveys as much as possible.
Featuring the Insights Hub, Survicate centralizes user feedback from various sources and categorizes and analyzes it with AI to extract actionable insights. It's ideal for any business seeking to understand and act on user feedback effortlessly.
With Survicate, it’s super easy to launch multi-channel survey campaigns. According to G2, the tool has one of the fastest “singing up to launching a survey” lanes in its category.
Survicate's AI-powered survey builder allows you to create and launch surveys in mere seconds. Thanks to AI, you can also analyze the results of surveys and have the feedback sorted into clear topics and categories, making it easier for you to make smart decisions and plan better.
Survicate offers a built-in analytics dashboard with response breakdowns, word clouds, and over-time score analysis. Native integrations and exporting options will let you deepen your research.
Key features
Wide range of native integrations with third-party tools
No-code, drag-and-drop survey creator, or AI-assisted survey generation
Customization options and advanced survey targeting
Advanced analytics with automatically calculated scores, filtering options, and reports
Insights Hub and Assistant for centralized feedback management and AI-driven analysis
Pricing
Survicate offers a 10-day free trial that will let you test all of the Business Plan features.
Subscriptions start at $99 per month for the Business plan. The Scale plan, ideal when you're looking to collect large amount of feedback and need advanced options, starts at $299, making Survicate a very affordable option. A free plan with up to 25 survey responses and 3 team seats is also available.
Best for
Scaling online companies looking for a flexible yet comprehensive customer feedback automation tool that allows for easy collaboration and won’t break the bank.
The tool lets you create visually attractive, on-brand surveys, forms, polls, and quizzes. You can send them via link, email, or website and analyze them in a simple reporting dashboard.
You can use one of the many integrations for deeper data analysis and more distribution options.
Besides surveys, Typeform’s other products include a chatbot and a video app for asynchronous face-to-face conversations.
Typeform is known for its conversational surveys that showcase one question at a time and can be fully customized on-brand. However, with most customer feedback tools (including Surivcate) offering the same survey design options, Typeform’s limited analytics features might be insufficient for business clients.
Key features
Multiple question types, including popular forms (e.g., email or payment collection)
Professionals in need of a highly customizable customer survey tool that also lets you create advanced forms for lead generation, contact, or payment. Consider Typeform alternatives if you are looking for something more affordable.
ReviewsOnMyWebsite
You can use ReviewsOnMyWebsite to set up automated email and SMS sequences to request reviews and feedback from your customers.
The software offers an AI-powered response feature, allowing you to create personalized responses in a few seconds.
Then there’s the customizable review widget, which allows you to showcase reviews and feedback from satisfied customers on your website.
You can also use the software to turn customer reviews into on-brand social media posts that you can share across your social media channels.
Key features
Centralized dashboard lets you review all customer feedback from one place
Automatic notifications alert you about new feedback and reviews
Email and SMS sequences help you automate the process of getting customer feedback
Pricing
ReviewsOnMyWebsite offers a free 14-day trial you can use to test out the software. Paid plans include:
Starter ($9/month)
Growth ($29/month)
Premium ($59/month)
Best for
Small businesses looking to get feedback from their customers and stay on top of their online reputation.
ProProfs Survey
ProProfs Survey is a simple and quick-to-launch online survey maker.
If you’re only starting out on your customer feedback journey, ProProfs might be the right tool for you. The software lets you create customized surveys out of 100+ survey templates and distribute them as email, link, website pop-ups, embed or feedback buttons, and in-app microsurveys. It also works well for quizzes, polls, and forms.
ProProf’s report panel displayed simple reports and result analysis. Unfortunately, the tool doesn’t integrate with any data analysis software.
Key features
Multiple survey templates
Fully customizable
Survey scoring
Pricing
ProProfs Survey offers a free plan with very limited options.
Paid plans start at $9.99 per month when billed annually.
Best for
This customer feedback tool is great for beginners who want to test the waters without straining the budget or professionals running one-off, simple surveys.
SmartSurvey
SmartSurvey lets you create surveys out of multiple types of questions and survey templates (be careful: SmartSurvey doesn’t offer the NPS question for its free and cheapest subscriptions).
On higher plans, you can also embed images and videos and fully customize your theme.
With this customer feedback tool, you can distribute your surveys via email and links or website, as well as mobile, SMS, and offline for higher plans. A real-time reporting dashboard lets you monitor your answers and analyze data with filtering options, text analysis, and cross-tabulation.
The enterprise plan offers some additional features, such as multilingual surveys, collaboration tools, and survey automation (although it mostly relies on integrations).
SmartSurvey also has other specialized products, including consumer panel services or a 360 Feedback platform for employee surveys.
SmartSurvey isn’t strictly customer-feedback-oriented. As such, its self-service subscriptions might be too limited for some businesses when it comes to the number of integrations or customer feedback automation options.
Key features
20+ question types, including a searchable dropdown
Stellar data safety
Native email tool for the business plan and up
Option to get a consumer panel
Pricing
SmartSurvey offers a freemium plan with limited options. Paid subscriptions start at £30 a month when billed annually. However, all the self-service plans have very limited features compared to the enterprise plan.
For the enterprise plan pricing, you need to contact the sales team.
Best for
Businesses in need of a cost-effective tool for simple customer feedback collection with perspectives and budgets to scale up.
Survio
Survio is a quick and easy online survey tool.
Survio lets you create customized, on-brand surveys from +100 survey templates or from scratch. You can distribute them via email, link, website embeds, or QR codes.
The real-time analytics dashboard shows presentation-ready reports and provides multiple export options. Notably, you can change the visualization of the reports by choosing between different graphs and charts. You can also filter your responses, create custom dashboards, and export your reports for deeper data analysis in other tools.
Unfortunately, the tool supports few native integrations.
Key features
Customizable survey design and structure
Flexible analytics panel
GET parameter feature that lets you push data from your survey link to your results
Google Analytics script that you can add inside the creator
Pricing
You can use Survio for free.
Paid plans grant you access to unlimited questions, 100 templates, mobile surveys, real-time reports, and other useful options. They start at $16 a month for an individual mini plan, billed yearly. If you need more seats, you have to purchase one of the team plans.
Best for
Professionals looking for a simple survey tool with advanced reporting options in a lower price range.
SurveyPlanet
SurveyPlanet is a simple survey tool with an exceptionally powerful freemium.
SurveyPlanet lets you create surveys out of multiple templates and themes, with limited customization options. You can share your surveys via a link or embedded on a website. All customers have access to a reporting dashboard, with filtering and additional chart options available to users on paid plans.
SurveyPlanet offers a generous free plan with unlimited responses, surveys, and survey questions.
However, features such as exporting, customization, non-branded surveys, and, most importantly, branching are only available to paying customers. Since we believe branching to be an indispensable feature of any survey tool, we highly suggest you don’t rely on SurveyPlanet’s free plan for your long-term customer feedback campaigns.
Pricing
SurveyPlanet offers a free plan with an unlimited number of surveys and responses.
A lot of the tool’s more powerful features are only available for the paid plans, which start at $20 a month or $180 a year.
Best for
Users looking to get the largest number of responses for the lowest price and are fine with limited survey creation and distribution options.
With their wide array of experience management tools, Qualtircs can satisfy almost every business need. Their customer feedback software lets you send your surveys and questionnaires across multiple channels. You can analyze your survey results with an intelligent, role-specific analytics dashboard.
It’s worth noting that Qualtrics offers a selection of ready-made feedback campaigns that let you automate the whole workflow. The downside is the lack of flexibility in designing your surveys.
Qualtrics is an enterprise-level customer feedback tool. It takes some time to set up, and the learning curve is quite steep. In turn, you’re getting a customer experience tool that can run on autopilot.
Key features
Powerful analytics engine (Qualtrics iQ)
Variety of distribution channels: email and link, website, SMS, native apps, social media, QR codes, and more.
Automated ticketing and resolution tracking to close feedback loops
Other comprehensive experience management solutions: DesignXM, ProductXM, EmployeeXM, Brand XM
Pricing
Aimed at enterprises, Qualtrics is not the most cost-effective solution. To get the prices, you need a demo from the sales team.
Best for
Enterprise clients looking for a comprehensive customer experience platform that will let them automate survey campaigns.
The tool lets you create surveys out of multiple question types and advanced branching options and distribute them via channels such as email, website, web app, SMS, or offline kiosks. You can analyze your data with their analytics dashboard that lets you integrate with other tools to break information silos.
On higher plans, Alchemy also helps you set up workflows to distribute customer feedback across the whole company, close feedback loops, and identify, access, and manage audiences (including panel building).
Alchemer is a flexible solution: you can sign up for self-serve survey software or choose a plan that will allow for a full customer experience automation—with everything in between.
Key features
Multiple survey distribution and communication channels, including offline surveys or videos
Apart from survey software, Alchemer offers an Enterprise Feedback Platform and Voice of the Customer, and CX Automation solutions
Professional services on request
Pricing
Prices for the survey software start at $55 a month per user.
All plans offer an unlimited number of surveys and survey questions and vary in terms of annual responses and some features.
For a business solution, you need to request a demo first.
Best for
Enterprise-level CX professionals and market researchers looking for a self-serve survey solution, with plans to upgrade to a comprehensive customer service platform.
QuestionPro
QuestionPro is a comprehensive customer research platform ready to serve companies ranging from SMBs to enterprises.
Their flagship survey software lets you design customized surveys out of 30+ question types. You can distribute your surveys via multiple channels, including email, website, or mobile app. The tool also offers an advanced analytics dashboard where you can access both quick real-time reports and comprehensive data analysis.
QuestionPro also offers other products for customer experience, employee engagement, and market research campaigns.
QuestionPro self-advertises as “built for enterprise.” As such, it offers a wide variety of customer experience management solutions. However, it also has limited customization and a lack of flexibility for non-enterprise clients (e.g., only one user per account, very limited integrations.)
Key features
Multiple question types
Advanced survey logic
Comprehensive, flexible analytics dashboard
Other enterprise-level products that let you set up customer and employee experience programs
24/7 global support
Pricing
QuestionPro’s survey software has a free plan with very limited options. Their paid plans start with $99 a month, billed annually. QuestionPro claims to be a more cost-effective alternative to the customer experience tool Qualtrics.
Best for
Enterprise-level companies looking for scalable survey software, not ready for a big commitment yet.
Sogolytics
Sogolytics is a customer experience management and survey platform for enterprise businesses.
The tool’s survey platform offers everything that’s expected from online customer feedback software.
You can design your surveys in a code-free creator out of pre-made templates or from scratch. Then, you can send your surveys via multiple channels, such as website, email, mobile app, or even offline. The live analytics dashboard lets you access multiple report types. Sogolytics also offers multiple integrations for easier distribution and data management.
Sogolytics' other products include customer experience and employee experience solutions and a panelist assessment tool.
Notably, the customer feedback platform provides professional services, such as managed survey projects or survey design and panel services.
Key features
Easy survey creator
Advanced reporting options
Other experience management products to automate customer feedback programs
Stellar data security
Professional survey services
Pricing
Sogolytics offers individual and business survey plans.
The individual plan has a freemium version with limited options. Paid subscriptions start at $25 a month when billed annually. As the name suggests, these plans can only accommodate one user.
There is also a Pro plan at $66 per month that comes with additional features and more survey responses. The Premium plan at $99 per month offer all from the free and Pro plans plus a wealth of other features. All plans come with a 10-day free trial.
Best for
Professionals looking for an enterprise-level customer feedback solution that they can try out cost-free, with an option to purchase professional services to set up an experience management program.
In-product customer feedback tools
Informizely
Informizely is a comprehensive customer feedback tool focused on targeted website surveys.
Informizely lets you easily create customized surveys—you can change the design to fit your brand and even choose the number of questions displayed at once.
The tool works best for website pop-ups, in-line surveys, and feedback buttons. Thanks to advanced targeting options, you can display them to the right people at the right time. Informizely also supports link and email surveys (with embedding available).
The tool includes a reporting dashboard with filtering, different charts, and exporting options. You can drill down on the data with the help of analytics tool integrations.
Key features
Inline surveys that display automatically when scrolled into view
Flexible survey creator
Public links for survey report distribution
Advanced targeting options
Pricing
The prices start at $105 a month. However, the cheapest plan has very limited features (e.g., no targeting or custom CSS). The Business plan costs $159 a month when billed annually and comes with 2500 survey responses. There's also an Enterprise plan at $249 per month. You can try the tool out with a 14-day free trial.
Best for
Professionals that want to send highly customizable website surveys and forms.
Pulse Insights
PulseInsights is a specialized platform for in-context customer feedback.
The tool claims to treat their surveys as content. You can display your fully on-brand surveys on your website or inside your product as a docked widget, feedback button, and top or bottom bars. For maximum precision, you can segment and target the customers and send surveys across all your key channels at once.
While in-app surveys are the tool’s specialty, you can also distribute them via link and email.
PulseInsights offers progressive profiling options that let you collect customer preferences and create a “golden CRM record.” Then, you can use the information you gathered to send personalized offers automatically, trigger cross-sell or up-sell opportunities, set up marketing campaigns, and more.
Pricing
To get PulseInsights, you need to request a demo from the sales team.
Best for
People looking to capture contextual customer feedback inside the product only and have some budget to spend.
You can build customized surveys and display them on your website or web app in the form of a pop-up or a Feedback Button. Advanced targeting and triggering options will keep your surveys highly contextual.
Pick the right time and place for your survey, and choose the right audience based on respondent attributes. You can also choose the start and finish time for your survey or set up recurring displays.
To run website surveys with Survicate, you need to add a pre-generated line of code to your website HTML once and enjoy easy-to-launch surveys forever.
With Qualaroo, you can send customized microsurveys created from scratch out of 10 question types or based on ready-to-go templates. Distribution channels include web and mobile apps, websites, or most public URLs. Notably, you can also launch your surveys on prototypes inside Figma, InVision, Marvel, AdobeXD, and Axure.
Qualaroo analytics is powered by AI and allows for sentiment analysis, feedback mining, automated response categorization, and more, on top of traditional reporting. The tool also offers email notifications.
Available integrations include analytics, collaboration, marketing, and product management tools, although the selection is not particularly wide.
Key features
Customizable in-app microsurveys for iOS and Android
Surveys for prototypes
AI-based analysis
Great as beta tests/research funnels (you can use surveys to recruit research groups, then move them to test your prototype)
Pricing
The free plan one gives you only up to 50 survey responses, while the Business plan, at $19 per month (when billed annually) comes with 100 responses. If you want a plan that will allow you to collect more survey responses, you need to speak to the Sales team.
For an extra $300 per year, you can purchase the White Label Package that allows you to remove Qualaroo branding.
Best for
Product teams who want to capture in-app customer feedback as well as test prototypes.
Special mention: Survicate
Suvicate offers an easy-to-install, flexible mobile SDK.
You can create on-brand surveys directly in the Survicate panel, with no app updates required.
And you can enjoy the same array of triggering, targeting, and customization options as with other Survicate surveys.
How to choose a customer feedback tool that’s right for you?
Picking a customer feedback tool perfect for your use case is challenging. Hopefully, the list above made the task a bit easier.
But if you’re still undecided, here are a few things you should keep in mind.
#1 There’s no one perfect solution for every business
Just because a tool is a “market leader,” or all of your competitors use it, doesn’t mean it’s the right one for you.
Spend some time thinking about your current priorities. Is it a particular survey channel? Collaboration options? Survey launch speed? Use case flexibility?
Choose your top three and keep them in mind when browsing the feature list of every tool. Pick a tool that ticks all (or most) of your boxes and is the most budget-friendly.
#2 Go as specialized as possible—within reason
Just as stated above, there’s no one-size-fits-all solution when it comes to customer feedback software.
If you know from the start you only want your customer feedback tool to collect feedback because you have a trusted and well-working toolkit for data analysis and contact with your audiences, don’t go for an all-encompassing customer experience platform.
Or, if you only want to collect feedback inside your mobile app, go for a tool that focuses on that channel.
However, always keep in mind that business needs change, and you might find yourself in need of expanding. It’s good if your tool of choice leaves at least some room for flexibility and experimenting.
For example, at Survicate, we specialize in feedback collection automation, so surveys are always our main focus. But we offer a wide range of distribution channels to let our customers discover the perfect place to communicate with their audiences.
#3 Don’t go for an enterprise-oriented tool if you’re a small or medium business—and vice versa.
As a small business, you’ll never be a priority for an enterprise-level tool, and you will most likely not use all of the available features to justify the cost. Similarly, a startup-focused tool might not be able to accommodate an enterprise’s needs regarding automation and the amount of data.
Sometimes, finding the perfect customer feedback or customer satisfaction tool is a matter of trial and error. This is why we encourage you to play with free trials of the tools that sound the most promising. Launch a test survey and see if you have a fit!
Ready to start testing? Sign up for the free trial and let us know if you have any questions!
Marta Szyndlar
Senior Content Manager
Find me on:
I create articles for Survicate blog and help develop the content strategy. I'm also a big fan of value-based marketing, educational content, and cats.
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