Measure how helpful you are
Add surveys to your Zendesk emails and send them once you solve a ticket, resolve a chat or finish a talk
- In seconds, create beautiful NPS, CSAT, and CES surveys or get 125+ new ideas from our template gallery
- Include surveys into Zendesk automations and triggers
- Get responses together with customers’ emails, agents and other attributes
- Analyze results in our build-in analytics and generate ideas for making your support even better
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Update existing tickets with customer feedback
Once somebody answers, we’ll immediately update the field values of your existing ticket or add the response as a comment
- Choose when to update: upon survey's completion, when a user answers a certain question or matches specific attributes
- Select what field value to update: assignee, group, tags, priority or status
- Apply multiple conditions: when a client complains – change the ticket’s priority to high + assign it to a group leader
- Add survey responses as private comments, which include a question and a respondent's answer to it
Sign Up FreeCreate a new ticket when needed
When you receive feedback requiring multiple actions, you may simply want to start a new ticket
- Design a proper ticket template: edit its’ subject and body
- Include info about a survey and a respondent: contacts, answers or any other variables
- Finish up with triggers, like when a client gives you 9 in the NPS survey – tag the ticket as ‘promoter’
- Enable Slack notifications, update contacts in Hubspot, send user feedback to Productboard and connect other tools you love
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