Zendesk
Survicate and Zendesk integration

The complete feedback platform for Zendesk surveys

Run customer service surveys directly from your Zendesk workspace. Monitor feedback from all sources, including Zendesk surveys, chats, within your Survicate account.
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Trusted by 1500+ digital businesses

Evaluate customer service quality with Zendesk surveys

Automate Zendesk surveys after a ticket, chat, or conversation
  • Create Zendesk surveys using AI, templates, or a questions library
  • Include surveys in Zendesk automations and triggers for seamless workflows
  • Automatically link survey responses to customer emails and other attributes
  • Analyze survey results using built-in analytics to improve your support processes
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Automatically update tickets with Zendesk survey insights

Integrate Zendesk once and sync survey feedback with your Zendesk tickets automatically
  • Update Zendesk tickets when specific conditions are met
  • Choose which survey answers or respondent attributes trigger updates in your tickets
  • Update Assignee, Group, Tags, Priority, Status, or add comments based on received feedback
  • Receive new responses in real-time for instant action
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Create new Zendesk tickets based on survey responses

Define which survey responses should trigger the creation of new Zendesk tickets
  • Edit ticket templates to open new tickets based on specific feedback or responses
  • Select specific ticket fields for new tickets based on survey responses
  • Choose which survey responses trigger automation
  • Use multiple conditions to ensure all relevant data is captured in Zendesk tickets
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Manage feedback from Zendesk chats and tickets in one placev

Connect two-way integrations to store and manage feedback from Zendesk under one roof
  • Send Zendesk chats, tickets, and emails to the Survicate Insights Hub for centralized feedback analysis
  • Combine feedback from Zendesk with insights from other sources
  • Identify the scale of user issues with automatically extracted insights
  • Dive deeper into your feedback analysis by asking AI-powered questions
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“The Research Assistant feature has been an incredibly valuable tool in my workflow. When I tested it via Slack, it independently surfaced the same key themes I had identified through my own analysis. This alignment gave me confidence in its accuracy and reinforced the strength of the insights it generated. It’s an efficient, reliable feature that meaningfully supports our Voice of Customer work.”
Swetha Srivatsan
Voice of Customer Lead @Montu

What people say about Survicate

Dan Benavi
Head of Customer Success at WeSki
“Survicate is our most reliable source of direct customer feedback for the good and the bad. It's the space that allows our customers to express their needs, challenges, and accomplishments with WeSki. It’s one of our most powerful tools that allows WeSki to improve yearly.”
Katherine Crutchfield
UXR Lead at Landing
“Survicate has been our most reliable portal to communicate and hear from our users. It is vital for us to understand our user base as a whole and what their needs are. We review it every single week, and it's been a really consistent way for us to understand users' biggest pain points from week to week.”
Patricia Caldas
UX Researcher at Medialivre
“The most positive and distinguishing feature of Survicate is that it’s effortless to work with, and other platforms are not like that. I tried many of them before choosing Survicate, and it is intuitive and easy to use. That is the most valuable thing for me.”
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Why do companies switch to Survicate?

To build smarter customer feedback programs all in one survicate’s platform. One tool to collect, analyze, and act on feedback. Without juggling between tools or breaking the bank.
Get feedback from everyone, everywhere
  • Collect complete feedback through email, web, mobile, and in-product surveys
  • Continuously track NPS, CSAT, and CES, and monitor trends effectively
  • Launch continuous and recurring surveys precisely targeted to the right audience segments
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Skip manual feedback management
  • Continuously listen to feedback from all sources
  • Automatically sync online reviews, calls, emails and transcriptions in one place
  • Categorize insights to fully understand customer needs in real time
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Make feedback-driven decisions faster
  • Build custom dashboards to monitor crucial metrics and trends over time
  • Automatically visualize your data for faster insights
  • Break down results by timeframe, attributes, and more
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Translate feedback into visible improvements
  • Close feedback loops automatically with custom workflows
  • Connect Survicate with over 40 native integrations
  • Centralize and categorize feedback in Insights Hub for a detailed view of your customers’ needs and experiences
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  • 97% satisfaction rate
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