Measure how helpful you are
Send surveys once you solve a ticket, resolve a chat or finish a talk
- In seconds, create beautiful NPS, CSAT, and CES surveys or get 125+ new ideas from our template gallery
- Include surveys into Zendesk automations and triggers
- Get responses together with customers’ emails, agents and other attributes
- Analyze results in our build-in analytics and find ways to make your support even better
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Automatically update existing tickets
Set up automatic update of your existing tickets once new feedback arrives
- Choose when to update: upon survey's completion or when a user meets specific conditions
- Select what field value to update: assignee, group, tags, priority or status
- Apply multiple conditions: when a client complains - change the ticket’s priority to high + assign it to a leader
- Add survey responses as private comments, which include a question and a respondent's feedback
Sign Up FreeCreate a new ticket when needed
When feedback requires multiple actions, you may simply want to start a new ticket for it
- Design a proper ticket template: edit its subject and body
- Include info about a survey and a respondent: contacts, answers or any other variables
- Finish up with triggers: Have you just got a 9 in an NPS survey? Then tag the ticket as 'promoter'
- Enable Slack notifications, send survey results to Hubspot and connect other tools you love
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