Zendesk
+ Survicate
Send surveys via Zendesk and get responses back to tickets
Run unlimited NPS, CSAT, CES and other surveys via Zendesk Support Suite. Track customer satisfaction in new or existing tickets and make your support shine (not shy).
  • No time limit on the free plan
  • Set up in minutes
  • No credit card required
Trusted by companies of all sizes
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Measure how helpful you are
Add surveys to your Zendesk emails and send them once you solve a ticket, resolve a chat or finish a talk
  • In seconds, create beautiful NPS, CSAT, and CES surveys or get 125+ new ideas from our template gallery
  • Include surveys into Zendesk automations and triggers
  • Get responses together with customers’ emails, agents and other attributes
  • Analyze results in our build-in analytics and generate ideas for making your support even better
Sign Up Free
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Update existing tickets with customer feedback
Once somebody answers, we’ll immediately update the field values of your existing ticket or add the response as a comment
  • Choose when to update: upon survey's completion, when a user answers a certain question or matches specific attributes
  • Select what field value to update: assignee, group, tags, priority or status
  • Apply multiple conditions: when a client complains – change the ticket’s priority to high + assign it to a group leader
  • Add survey responses as private comments, which include a question and a respondent's answer to it
Sign Up Free
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Create a new ticket when needed
When you receive feedback requiring multiple actions, you may simply want to start a new ticket
  • Design a proper ticket template: edit its’ subject and body
  • Include info about a survey and a respondent: contacts, answers or any other variables
  • Finish up with triggers, like when a client gives you 9 in the NPS survey – tag the ticket as ‘promoter’
  • Enable Slack notifications, update contacts in Hubspot, send user feedback to Productboard and connect other tools you love
Sign Up Free
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Customers
What people say about
Survicate
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“We started running surveys with Survicate within minutes and within budget, what a great value for money! In the past we needed multiple apps to get customer feedback. Now we have all we need with a single subscription.”
Luke Deka
CEO and Founder at Growbots
Abhishek photo
"Survicate was quick to implement and extremely affordable! Another big decision-making factor were positive reviews about Survicate. When we combined all these factors, choosing Survicate was the only reasonable decision."
Abhishek Patodia
Senior Vice President at CarWale
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"The more you use Survicate and see how much you can do with it, the more you realize it's a good buy. We started with NPS. Today we run different surveys in our app and on the website to improve conversion. And that's still scratching the surface I feel!"
Karolina Olczak
Head of Customer Success at Landingi
One Platform

Why companies switch
to Survicate?

Because Survicate is easy to use yet powerful,
with everything you need in one place
  • Enable any use case for Marketing, Product, CS and Leadership with one tool
  • Start tracking NPS, CSAT and CES in minutes
  • Drag and drop 15 question types to make any custom survey
  • Run email, link, web and mobile surveys from one tool
  • Create surveys in seconds with +125 profesional survey templates
  • Use a visual survey builder to make surveys match your brand
  • Make your surveys smart with skip logic, custom actions and re-directs
  • Get automated reports right in your inbox daily, weekly or monthly
  • Receive real-time email and Slack notifications
  • Export survey results to XLS, CSV, Google Sheets or your CRM
  • Connect survey data to your other tools via 1-click integrations, API or Webhooks
  • Import feedback from your inbox, Google Play and other sources
  • Convert to text and save voice conversations with customers
  • Save feedback from any website with the Survicate Chrome extension
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The best way
to test Survicate
is to use it for free

Sign up free
Launch
a survey
Analyze
results
  • No time limit on the free plan
  • Set up in minutes
  • No credit card required
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You can now send survey responses to
Productboard, Mixpanel and Amplitude Integrations are