Make sure you spell ‘hospitality’ with a capital H
An effective way to give voice to guests on your reservations’ list
Target returning or new guests – whomever you wish to hear from the most
Distribute your guest satisfaction survey through your favorite marketing & communication tools
Regardless whether you’re a family-run B&B or part of a vibrant international hotel chain, guest satisfaction is likely your #1 priority. But how can you make sure everyone’s truly happy upon checkout?
Our guest satisfaction survey template lets you reach out to anyone on your booking or mailing lists, and create an actionable plan based on your findings.
Make sure you’re always your guests’ first choice!
Your new and returning guests might provide similar ratings, but chances are their motivation varies. Perhaps, they loved it cause they were able to get a good night’s sleep? Or maybe it was dinner at the hotel restaurant that did the trick?
Ask your entire guest list or just a segment you want to hear from the most, and make sure you’re an amazing host.
It’s amazing how many customers are responding to our surveys. For every dollar we spend on a Survicate subscription, we generate about $25 in additional revenue.
— Michael / Head of Marketing at Looka
With Survicate, you’ll be able to visualize your guest satisfaction survey results within seconds. Use our built-in analytics tool to analyze and track change over time, or export data to your favourite external tools, Excel, or Google Sheets.
Derive insights and see yourself skyrocket to the top of that “best rated” list!