“We had more than 1000 answers in one day using Survicate's NPS surveys. We redirected those who gave us 9 or 10 to leave a rating online. We went from 4.2 to 4.8 on Trustpilot.”
“We had more than 1000 answers in one day using Survicate's NPS surveys. We redirected those who gave us 9 or 10 to leave a rating online. We went from 4.2 to 4.8 on Trustpilot.”
Robin Tussiot
CRM Manager at Kard
EFFORTLESS SURVEYS
Run multi-channel customer feedback surveys in a snap
“Survicate integration capabilities are great and that’s a big part of the appeal. And the platform itself is very innovative and it’s so easy to set up surveys.”
“The targeting aspect of product surveys, the number of question types to choose and customizable attributes make Survicate the best survey tool I've ever used.”
While a customer satisfaction survey aims at measuring the overall customer experience with your brand, the product satisfaction one focuses on the experience customers have with the product only.
What are the benefits of using a product satisfaction survey?
On a scale… how satisfied are you with the product?
What do you like the most about the product?
Why do you use the product?
How would you describe it to the people you know?
How likely are you to recommend the product to the people you know?
Is there anything you'd change about the product?
Have you ever had any problems with the product?
Does the product work as you’d expect it to?
For more examples, please, see the product satisfaction survey template above.
How to use the product satisfaction survey template?
Survicate enables quick, hassle-free survey creation and distribution. You can create and configure the survey in a couple of steps:
1. Sign up for Survicate's account.
To do that, click the button above the page.
2. Customize.
Edit the template according to your needs: Add or delete questions, apply skip-logic, and align the tone of the survey questions with your brand's voice.
To choose the right distribution channel, think about the personas and the user journeys. Try to figure out which channel is most likely to have the highest response rates. If in doubt, consider sending the survey in batches and run tests.
4. Distribute.
Send the survey through an appropriate channel: email, website chat, or in-app.
Since Survicate gives you real-time access to the survey results, you can take a peek at them while the survey is still running.
PRO TIP:
While you want to wait with the analysis until the end of the campaign, it might be worth it to keep an eye on the survey results while it’s still running. It'll allow you to quickly close the feedback loop and act on the feedback that calls for a fast reaction.
PRO TIP:
Survicate records the responses in real-time. It means that respondents don't have to press the "submit" button for you to access their responses. Thanks to this feature, you can worry less about having too long a survey.