The dichotomous yes/no alternative to NPS survey template can be effective in a variety of settings, especially those where quick and concise feedback is important:
In e-commerce, customers are looking for a quick and easy shopping experience. The alternative NPS survey template's straightforward approach could be especially effective in gathering feedback on the overall shopping experience, ease of use, and satisfaction with the products. The advantage of this survey is that answering it requires less mental effort, which makes the survey even less intrusive than a standard NPS.
In the hospitality industry, customers often have short interactions with staff, making it important to gather feedback quickly and efficiently. The alternative NPS survey template's concise questions could effectively identify areas for improvement, such as staff friendliness, cleanliness, and overall satisfaction.
In the healthcare industry, patients may be dealing with various medical issues, making it essential to gather feedback clearly and concisely. The alternative NPS survey template's yes/no questions could effectively gather input on the patient's overall experience, satisfaction with the care, and any issues that need to be addressed.
Ultimately, the alternative NPS survey template could be effective in any industry where clear and concise feedback is important and where customers or clients may not have the time or inclination to answer lengthy surveys.
Survicate's alternative NPS survey is also informal in tone. It's an excellent choice for brands catering to a young audience that likes to be engaged with indirectly.