What do your customers call great customer service?
For some customers, it’s the ability to quickly solve an issue with payment. For others, it’s being guided through a complex setup process, step-by-step.
How far are you from securing that “excellent customer service” badge?
Our customer service survey will let you quickly find the answer. Learn how well you’re performing in terms of speed of support and it’s quality, and find areas for improvement.
Discover the whole story
Let’s assume your clients aren’t exactly satisfied with the quality of support. But what exactly needs improvement? With Survicate, you can easily set automatic follow-up questions and discover the “why” behind the score.
Collect invaluable insights from users and ace those customer satisfaction levels!
It’s amazing how many customers are responding to our surveys. For every dollar we spend on a Survicate subscription, we generate about $25 in additional revenue.
— Michael / Head of Marketing at Looka
Analyze and take action
With Survicate, you’re just steps away from visualizing your customer service survey results. Use our built-in analytics tool to discover customer opinions, or export data to your favourite external tools, Excel, or Google Sheets.