Customer Effort Score (CES) survey template

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Customer Effort Score (CES) is a powerful metric that reveals your customers’ satisfaction levels.

Run the CES survey to discover if your audience finds it easy to interact with your company. Smooth customer experience equals loyal clients—so make sure they don’t encounter friction.

Track, analyze, and use CES survey insights to win customer relationships that last.

This template has been inspired by Dave Gerhardt
‍(CEO at Exit Five) LinkedIn post.

Customer Effort Score Survey Template FAQ

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Chief Product Officer & Co-founder

You can't know what the customer thinks unless you ask them the question. And then what happens typically, [is that the responses] surprise you. You're like, oh, wow, really? This is so important. I would never have thought about this.

Chief Product Officer & Co-founder

You can't know what the customer thinks unless you ask them the question. And then what happens typically, [is that the responses] surprise you. You're like, oh, wow, really? This is so important. I would never have thought about this.

Chief Product Officer & Co-founder

You can't know what the customer thinks unless you ask them the question. And then what happens typically, [is that the responses] surprise you. You're like, oh, wow, really? This is so important. I would never have thought about this.

Trusted by 1500+ digital businesses

Integrations

All native integrations are
1-click and code-free

Send survey responses to
Intercom contacts

powerdBy Survicate

Update Klaviyo contacts with survey responses

powerdBy Survicate

Use survey responses to
trigger HubSpot workflows

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Combine data from surveys
with user data from Segment

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Trigger marketing automations
with survey responses

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Google Analytics

Match GA data with survey
data from Survicate

powerdBy Survicate

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