Customer Effort Score (CES) survey template

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Customer Effort Score (CES) is a powerful metric that reveals your customers’ satisfaction levels.
Run the CES survey to discover if your audience finds it easy to interact with your company. Smooth customer experience equals loyal clients—so make sure they don’t encounter friction.
Track, analyze, and use CES survey insights to win customer relationships that last.
This template has been inspired by Dave Gerhardt
‍(CEO at Exit Five) LinkedIn post.
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Customer Effort Score Survey Template FAQ

What is the Customer Effort Score (CES)?

What is the CES survey?

What are the CES questions?

How is Customer Effort Score (CES) calculated?

What is a good Customer Effort Score?

How to run CES surveys with Survicate?

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Customizable survey templates
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Patryk Kabaj
Chief Product Officer & Co-founder
You can't know what the customer thinks unless you ask them the question. And then what happens typically, [is that the responses] surprise you. You're like, oh, wow, really? This is so important. I would never have thought about this.
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Patryk Kabaj
Chief Product Officer & Co-founder
You can't know what the customer thinks unless you ask them the question. And then what happens typically, [is that the responses] surprise you. You're like, oh, wow, really? This is so important. I would never have thought about this.
arrow-btnarrow-button-1-hover
Patryk Kabaj
Chief Product Officer & Co-founder
You can't know what the customer thinks unless you ask them the question. And then what happens typically, [is that the responses] surprise you. You're like, oh, wow, really? This is so important. I would never have thought about this.
arrow-btnarrow-button-1-hover
Integrations

All native integrations are
1-click and code-free

Intercom
‍
Send survey responses to
Intercom contacts
powerdBy Survicate
Klaviyo
Update Klaviyo contacts with survey responses
powerdBy Survicate
HubSpot
‍
Use survey responses to
trigger HubSpot workflows
powerdBy Survicate
Segment
‍
Combine data from surveys
with user data from Segment
powerdBy Survicate
ActiveCampaign
Trigger marketing automations
with survey responses
powerdBy Survicate
Google Analytics
Match GA data with survey
data from Survicate
powerdBy Survicate
See more integrations →
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