Product feedback survey templates and questionnaire examples

Question 1

What are Survicate's product feedback survey templates?

Answer

Survicate's product feedback survey templates are a collection of professionally designed, ready-to-use survey templates designed to help businesses gather valuable insights on their products or services. These templates are quick to set up and deploy. They help collect customer feedback to identify areas for improvement and enhance the overall user experience.

The survey templates are designed to be fully customizable, allowing you to easily edit questions, add new ones, or adjust their look and feel to match your brand.

With over 120 templates designed to collect feedback on digital products available, you'll find options tailored to various use cases:

- feature evaluation

- usability testing

- post-purchase feedback, and more.

By using Survicate's product feedback survey templates, you can streamline the process of gathering feedback and making informed decisions to improve your products. As a result, you’ll achieve higher customer satisfaction levels and increased loyalty.

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Question 2

How many product feedback survey templates does Survicate offer?

Answer

Survicate offers around 120 product feedback survey templates, providing a diverse range of options to help businesses effectively gather insights and improve their products or services. These templates cater to various use cases and industries, making it easier to find the perfect template to address your specific needs.

Question 3

How can I access Survicate's product feedback survey templates?

Answer

To access Survicate's product feedback survey templates, you must sign up for a Survicate account first.

Once you've signed up and logged in, navigate to the dashboard and click the "Create" button to start a new survey. You will then be allowed to choose from a wide range of templates, including the product feedback survey templates. Browse the available options, and select the one that best suits your needs. You can then customize the template as necessary before launching your survey.

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Question 4

Are there customizable product feedback survey templates available on Survicate?

Answer

Yes, all product feedback survey templates available on Survicate are fully customizable. You can easily tailor them to your specific needs and branding.

Once you have selected a template that you would like to use, you can edit the questions, change the question types, adjust the design, and add any additional elements that you deem necessary.

This flexibility allows you to create a unique and relevant survey experience for your respondents, ensuring you collect valuable insights for your product development and improvement efforts

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Question 5

What kind of questions are included in Survicate's product feedback survey templates?

Answer

Survicate's product feedback survey templates include various question types to help you gather comprehensive and actionable insights from your customers. Some of the common question types found in these templates are:

Single Answer: Customers can select one option from a list of choices.
Multiple Answer: Customers can choose multiple options from a list of choices.
Rating Scale: Customers can rate their experience or satisfaction on a scale such as 1-5 or 1-10.
Likert Scale: Customers can express their level of agreement with statements on a scale, such as "Strongly Disagree" to "Strongly Agree."
Net Promoter Score (NPS): Customers can rate their likelihood of recommending your product or service to others on a scale of 0-10.
Text Answer: Customers can provide open-ended feedback in their own words.
Dropdown: Customers can select an answer from a dropdown menu.
Matrix: Customers can rate multiple items or attributes on a scale, with rows representing the items and columns representing the scale.
Ranking Question: Customers can rank options in order of preference.

These question types can be combined and customized within the product feedback survey templates to gather valuable insights about customer satisfaction, product usability, feature requests, and more.

Question 6

Can I use Survicate's product feedback survey templates for various industries?

Answer

Yes, Survicate's product feedback survey templates are designed to address various use cases across different industries. They are versatile and customizable, allowing you to tailor the surveys to your specific needs and gather feedback relevant to your industry.

These templates are well-suited for companies offering SaaS, internet products and services, digital products, mobile apps, and media across various industries.

These companies often rely on continuous improvement and rapid iteration based on user feedback. Survicate's product feedback survey templates can help businesses identify areas for improvement. As a result iterations can be done at a faster pace.

However, it's essential to remember that these templates are just a starting point. To get the most value from your surveys, you should customize them according to your industry, target audience, and specific goals. This way, you can gather targeted feedback and drive more informed decision-making for your business.

Question 7

How do Survicate's product feedback survey templates help me collect better feedback?

Answer

Survicate's product feedback survey templates help you collect better feedback by providing you with thoughtfully designed questionnaires that target essential aspects of your product or service. These templates are a strong foundation for creating effective surveys. By utilizing these templates, you can benefit from:

Clear and concise questions: The templates contain well-crafted questions that are easy for respondents to understand, encouraging honest and accurate feedback.
Relevant topics: Survicate's templates cover a wide range of topics related to product feedback, including user experience, feature requests, customer satisfaction, usability, and more. This helps you gather comprehensive feedback on various aspects of your product.
Customizability: You can easily tailor the templates to match your specific product or service, brand, and target audience.
Time-saving: By starting with a template, you save time on creating surveys from scratch and can focus on customizing the questions to your unique needs.
Higher response rates: Survicate's templates are designed to be engaging and user-friendly, which can lead to higher response rates and more valuable insights.
Best practices: The templates adhere to survey design best practices, such as optimal question types, survey length, and flow, increasing the quality of the feedback you receive.

Using Survicate's product feedback survey templates as a foundation, you can quickly create effective surveys that help you gather valuable insights to inform your product development and business decisions.

Question 8

Are there any specific product feedback questionnaire examples available on Survicate?

Answer

Yes, Survicate offers a variety of specific product feedback questionnaire examples within its extensive library of survey templates. These templates cater to different aspects of product feedback and can be used as a starting point for creating your custom survey. Some examples include:

Requests for new features survey template: This template is designed to collect feedback on potential new features or enhancements to your existing product. It helps you prioritize development efforts based on user needs and desires.
User experience survey template: This template collects feedback on the overall user experience, including ease of use, navigation, design, and more. It helps you identify areas where improvements can be made to enhance the user experience.
Usability testing survey template: This template evaluates how easy or difficult users find it to use your product, including learning curve, intuitiveness, and efficiency. It provides insights into potential usability issues that may need to be addressed.
Software evaluation survey template: This template gathers feedback from users who have tried your product, helping you understand satisfaction levels and collect ideas for improvement.
Beta feature survey template: This template is designed for collecting feedback from users who are testing a beta version of your product. It helps you identify bugs, gather suggestions, and uncover areas for improvement before the final release.

Feel free to browse through our extensive survey templates collection, select the one that best fits your needs, and customize it to create your tailored product feedback survey.

Question 9

How can I customize Survicate's product feedback survey templates to match my brand?

Answer

Customizing Survicate's product feedback survey templates to match your brand is easy and intuitive. With their user-friendly survey builder, you can change the templates to ensure they align with your brand's identity.

Here's how you can do it:

Choose a template: Browse through the extensive collection of product feedback survey templates and select the one that best fits your needs.
Edit questions: Modify the pre-built questions to suit your specific requirements better or add new questions from the wide range of question types and automated questions suggestions available.
Customize design: Use the survey builder's design options to change the colors, fonts, and overall style to match your brand's visual identity. You can choose from various predefined themes or create your custom theme.
Add your logo: Upload your company logo to the survey, ensuring it's prominently displayed and contributes to brand recognition.
Custom CSS (optional): For more advanced customization, you can use custom CSS to fine-tune the survey's appearance and make it perfectly align with your brand's design guidelines.
Preview and test: Preview your customized survey to ensure it looks and works as expected. Make any necessary adjustments and test the survey to confirm its functionality.

Once satisfied with the customization, you can distribute the survey to your customers and start collecting valuable product feedback in a way that reflects your brand's personality.

Question 10

Can I use Survicate's product feedback survey templates for B2B and B2C businesses?

Answer

Yes, you can use Survicate's product feedback survey templates for both B2B and B2C businesses. The templates are designed to be versatile and adaptable to various business models and industries. They cover a wide range of use cases and can be easily customized to fit the unique needs of your specific business type.

Question 11

How do Survicate's product feedback survey templates help me improve my product or service?

Answer

Survicate's product feedback survey templates help you improve your product or service by providing a structured and effective way to collect valuable insights directly from your customers or users. They cover various topics and aspects of your product, allowing you to gather the information you need to make informed decisions.

Here are some ways these templates help you improve your product or service:

1. Identifying pain points and areas for improvement

The survey questions are designed to uncover issues your customers may be experiencing with your product or service. This feedback helps you identify areas to improve to enhance the overall user experience and customer satisfaction.

2. Understanding customer preferences

The templates help you gauge customer preferences regarding features, pricing, design, and more. This information allows you to tailor your product or service to better align with customer expectations, which can lead to increased satisfaction and loyalty.

3. Prioritizing product development

By collecting feedback on various aspects of your product, you can better understand which features or improvements are most important to your customers. This information helps you prioritize your development efforts and allocate resources more effectively.

4. Tracking customer satisfaction

Regularly conducting product feedback surveys allows you to monitor customer satisfaction with your product over time. By measuring satisfaction and tracking changes, you can identify trends and determine the effectiveness of any changes or improvements you've implemented.

5. Validating new ideas and concepts

Product feedback survey templates can also be used to test new ideas, features, or concepts with your customers. This feedback can help you validate whether a new idea resonates with your target audience before investing time and resources into development.

By using Survicate's product feedback survey templates, you can gather crucial data and insights that help you make data-driven decisions, improve your product or service, and ultimately create a better experience for your customers.

Question 12

How can I integrate Survicate's product feedback survey templates with my CRM or other tools?

Answer

Integrating Survicate's product feedback survey templates with your CRM or other tools is a straightforward process, thanks to Survicate's native integrations and support for third-party integration platforms like Zapier.

By connecting your survey tool with your CRM or other applications, you can seamlessly transfer survey data and gain a more comprehensive understanding of your customers. Here's how to integrate Survicate with your CRM or other tools:

Native integrations

Survicate offers native integrations with popular CRM platforms like Salesforce, HubSpot, ProductBoard, and more. To set up a native integration, go to your Survicate dashboard, navigate to the "Integrations" tab, and select the CRM or tool you want to connect. Follow the on-screen instructions to complete the setup process.

Zapier

If a native integration does not support your CRM or tool, you can use Zapier, a third-party integration platform that connects Survicate with thousands of other applications. To set up a Zapier integration, sign up for a Zapier account, and search for Survicate in the app directory. Select the CRM or tool you want to connect with Survicate, and follow the on-screen instructions to create a "Zap" that links the two applications.

Webhooks and API

For more advanced integrations or custom solutions, Survicate offers webhooks and a reporting API. Webhooks allow you to send survey responses to your CRM or other tools in real time, while the reporting API enables you to programmatically access your survey data. You can find more information on how to use webhooks and API in the Survicate documentation.

By integrating Survicate's product feedback survey templates with your CRM or other tools, you can streamline your data collection process, centralize customer information, and enhance your ability to analyze and act on customer feedback.

Question 13

Can I use Survicate's product feedback survey templates on multiple platforms, such as web, mobile, and email?

Answer

Yes, you can use Survicate's product feedback survey templates on multiple platforms, including web, mobile, and email.

Survicate offers a versatile survey tool that enables you to create and distribute surveys across various channels to gather customer feedback effectively. Here's how you can use Survicate's survey templates on different platforms:

1. In-app or web surveys

Survicate's website feedback surveys can be embedded on your website or in your web and mobile products. You can choose from various targeting options to display the survey to the right audience at the right time based on user behavior, device type, or other custom criteria.

2. Mobile surveys

Survicate provides native SDKs for iOS and Android apps, allowing you to gather in-app product feedback from mobile users. You can use these SDKs to create and deploy surveys within your mobile app, ensuring a seamless experience for users while collecting valuable feedback.

3. Email or link surveys

With Survicate's email surveys, you can embed the first question directly in the email body and increase the response rates by making it easy for recipients to start the survey.

You can send these surveys through your preferred email marketing or marketing automation tool, including Salesforce, HubSpot, Mailchimp, and more.

By leveraging Survicate's product feedback survey templates across multiple platforms, you can effectively gather feedback from a diverse range of customers and gain valuable insights to improve your product or service.

Question 14

What is the response rate for Survicate's product feedback survey templates?

Answer

The response rate for Survicate's product feedback survey templates can vary significantly depending on several factors, including the platform, target audience, survey context, and user engagement. Here are the typical response rate ranges for each platform:

Web surveys

Web surveys typically see a response rate ranging from 4% to over 70%, with a median of 12%. The rate can vary based on user engagement, website traffic, and targeting options to display the survey to specific user segments.

Mobile surveys

For mobile app surveys, response rates can range from 13% to over 80%, with a median of 28%. The response rate depends on factors such as app user engagement, context, and relevance of the survey to the user.

Email surveys

Email surveys generally have a response rate between 5% and over 20%. The rate can be influenced by email open rates, audience engagement, and the relevance of the survey topic to recipients.

Having said that, some of our clients have seen response rates at the level of 90%.

To improve the response rate for your Survicate product feedback surveys, consider the following techniques:

Make the survey contextual and relevant to the user by leveraging Survicate's targeting options.
Explain the purpose of the survey to encourage participation and emphasize how the feedback will be used to improve the product or service.
Offer incentives or rewards, such as discounts or exclusive content, to motivate users to complete the survey.

By implementing these strategies, you can increase the response rate for your Survicate product feedback surveys and gather more valuable insights to enhance your product or service.

Question 15

Can I share Survicate's product feedback survey templates with my team for collaboration?

Answer

You can share Survicate's product feedback survey templates with your team for collaboration. Survicate offers unlimited free user seats, allowing you to add as many team members as needed to your account. This feature enables your team to collaborate on survey creation, customization, and analysis.

Additionally, Survicate provides user access rights, allowing you to define specific roles and permissions for each team member. This ensures that your team members have the appropriate access to view, edit, or manage surveys, as well as analyze and export survey data.

By utilizing these features, you can foster a collaborative environment among your team members, streamlining the process of creating, deploying, and analyzing product feedback surveys.

Question 16

How do I analyze the results of my product feedback survey?

Answer

To analyze the results of your product feedback survey in Survicate, you can take advantage of the platform's built-in analytics features. The dashboard provides an overview of your survey responses, including graphs, charts, and word clouds to visualize the collected data.

Survicate also enables you to filter and segment your survey responses based on various criteria, such as respondent demographics, responses to specific questions, or other custom attributes. This allows you to gain deeper insights into the feedback from different customer segments.

Moreover, when using Survicate's Hubspot integration or any other CRM integration, you can enrich your survey results with data from your CRM. This provides a more granular analysis and allows you to gain a better understanding of your customer's needs and preferences.

To export your survey results, you have multiple options. You can export graphs and word clouds as images for presentations or marketing content or use Google Sheets integration for real-time data export. Additionally, you can export finished survey results as XLS or CSV files.

By leveraging Survicate's powerful analytics features, you can effectively analyze your product feedback survey results, identify areas for improvement, and make data-driven decisions to enhance your product or service offering.

Question 17

Are Survicate's product feedback survey templates GDPR compliant?

Answer

Yes, Survicate's product feedback survey templates are GDPR compliant. As a platform, Survicate ensures that it adheres to the European Union's General Data Protection Regulation (GDPR) requirements to protect the privacy and personal data of survey respondents.

Survicate has implemented several measures to ensure GDPR compliance, such as:

providing data processing agreements (DPAs) for its customers
ensuring secure data storage and transfer
offering options for data anonymization and respondent consent management within the surveys.

When using Survicate's product feedback survey templates, you can confidently collect and manage customer feedback while adhering to GDPR guidelines. It is also essential for you as the survey creator to ensure that you handle any collected personal data responsibly and according to the GDPR requirements as well.

Question 18

Can I try Survicate's product feedback survey templates for free before committing to a paid plan?

Answer

You can try Survicate's product feedback survey templates for free before committing to a paid plan. Survicate offers a freemium account, which allows you to access and use some of their survey templates, including product feedback surveys, with limited features.

This freemium account is a great way to explore and test the platform, familiarize yourself with the survey builder, and try out the available templates. However, for full access to all features and advanced customization options, you would need to upgrade to one of their paid plans.

If you're unsure whether Survicate is the right fit for your needs, you can also request a call from an account manager. They can help answer your questions, show you around the platform, and assist you in setting up your environment for testing.

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