Client satisfaction survey for vendors. Survey template

Question 1

What is Survicate’s client satisfaction survey for vendors?

Answer

Survicate's client satisfaction survey helps vendors proactively build strong relationships and successful business partnerships by asking their clients about their satisfaction with their services.

When working on long-term projects, vendors should consider sending the surveys periodically to ensure the clients are consistently happy with the cooperation.

Check out the survey template above to see what a vendor's client satisfaction survey looks like.

Question 2

Why should vendors send a client satisfaction survey?

Answer

Client satisfaction surveys allow vendors to keep track of the quality of their services. They let them ensure alignment between the teams working on the project. Or, they're used to make sure potential issues are resolved as they come up.

Sending the surveys regularly is in the vendors' best interest. They help foster healthy vendor-client relationships, build strong partnerships and long-term cooperations, and let vendors grow their businesses through referrals.

Question 3

What questions should vendors ask in a client satisfaction survey?

Answer

The questions you want to include in your vendor satisfaction survey depend on your services, client-facing touchpoints, and business model.

The questions we suggest are:

A standard NPS question or a CSAT one
Rating scale questions investigating the satisfaction levels with customer service, responsiveness, service/product quality, etc.
A ranking question that lets you assess which areas are most important for your clients and which you should prioritize.

To see the exact questions, check the survey template above.

You'll find those questions in the vendor's survey template on top of the page.

Question 4

How to use Survicate's client satisfaction survey template?

Answer

Launching feedback collection campaigns is hassle-free with Survicate:

‍

1. Sign up for a free account.

Click the "Send this survey for free" button above and sign up for Survicate. You're signing up for a free account - there are no strings attached.

‍2. Customize the survey.

Once you access the template - feel free to use the survey as is or edit it to your needs. If you add new questions - remember to use the skip-logic feature. You'll make sure you're asking relevant questions only.

Change the survey's color and background or add your company logo to make the survey look on-brand. This way, you'll enhance your brand and emanate an image of a reputable business partner.

‍

3. Add necessary integrations.

Survicate integrates market-leading marketing automation tools and CRMs. If you want to email the survey with the tools, connect them at the survey configuration stage.

To be able to act on the survey responses quickly, connect Survicate to Slack or Microsoft Teams. As a result, you'll have the client feedback flow directly into these tools. It'll help you keep track of them and handle them easily with your team.

‍

4. Send the survey.

To send the survey, use the survey as a link the tool generates for you, or embed the survey code (also generated by the platform) into a 3rd party marketing automation tool.

‍

5. Analyze the survey results.

Survicate gives you real-time access to survey responses. You can access them in the tool panel or have them delivered straight to your inbox or team collaboration tool.

In Survicate's panel, you'll find a more comprehensive survey report comprising the survey statistics and the response breakdown. The platform also generates a word cloud showing the terms most frequently used in survey responses. Pay attention to them. These could be either the areas you're particularly good at or the ones you need to improve.

‍

Survicate is a user-friendly tool that offers a whole selection of survey templates for marketers, product teams, and customer success managers to leverage.

Feel free to use the client satisfaction survey template above and check out other templates available in the tool!

Question 5

Question 6

Question 7

Question 8

Question 9

Question 10

Question 11

Question 12

Question 13

Question 14

Question 15

Question 16

Question 17

Question 18

Question 19

Question 20

Question 21

Question 22

Question 23

Question 24

Question 25

Client satisfaction survey for vendors. Survey template

Large section heading

All native integrations are
1-click and code-free

We’re here to support you 
along the way

Client satisfaction survey for vendors. Survey template

What is Survicate’s client satisfaction survey for vendors?

Why should vendors send a client satisfaction survey?

What questions should vendors ask in a client satisfaction survey?

How to use Survicate's client satisfaction survey template?

Large section heading

All native integrations are1-click and code-free

We’re here to support you along the way

We’re also there

All native integrations are
1-click and code-free

We’re here to support you 
along the way