Lost customer survey template

Need feedback but don't know how to start? Kickstart your survey research with a template. Endless customization possibilities.
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Ask the right lost customer survey questions to reduce churn and boost your business growth.
Customer acquisition is 5 times more expensive than customer retention. That is why reducing churn plays an important role in revenue growth.
Identify why customers leave to minimize the cost of new customer acquisition and boost ROI.
This template has been inspired by Dave Gerhardt
‍(CEO at Exit Five) LinkedIn post.
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Lost customer survey template FAQ

What is a lost customer survey template?

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Customizable survey templates
Make the survey template work for you
  • Use one of the 125+ ready-to-go templates or create surveys from scratch
  • Change colors, fonts, and layout with the visual editor
  • Make smart surveys with skip logic, custom actions, and redirects
  • Select from email, website, web app, or mobile app surveys
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Patryk Kabaj
Chief Product Officer & Co-founder
You can't know what the customer thinks unless you ask them the question. And then what happens typically, [is that the responses] surprise you. You're like, oh, wow, really? This is so important. I would never have thought about this.
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Patryk Kabaj
Chief Product Officer & Co-founder
You can't know what the customer thinks unless you ask them the question. And then what happens typically, [is that the responses] surprise you. You're like, oh, wow, really? This is so important. I would never have thought about this.
arrow-btnarrow-button-1-hover
Patryk Kabaj
Chief Product Officer & Co-founder
You can't know what the customer thinks unless you ask them the question. And then what happens typically, [is that the responses] surprise you. You're like, oh, wow, really? This is so important. I would never have thought about this.
arrow-btnarrow-button-1-hover
Integrations

All native integrations are
1-click and code-free

Intercom
‍
Send survey responses to
Intercom contacts
powerdBy Survicate
Klaviyo
Update Klaviyo contacts with survey responses
powerdBy Survicate
HubSpot
‍
Use survey responses to
trigger HubSpot workflows
powerdBy Survicate
Segment
‍
Combine data from surveys
with user data from Segment
powerdBy Survicate
ActiveCampaign
Trigger marketing automations
with survey responses
powerdBy Survicate
Google Analytics
Match GA data with survey
data from Survicate
powerdBy Survicate
See more integrations →
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