‘Have you ever recommended’ survey template (Alternative to NPS)

Question 1

What is the alternative to the NPS survey template?

Answer

The alternative to NPS survey template is a customer feedback collection tool that measures whether customers have actually recommended your company to others.It is a unique and effective way of understanding customer loyalty, as it allows you to directly measure the impact of word-of-mouth marketing on your business.

Compared to the traditional NPS survey, which asks customers to rate how likely they are to recommend your business, the alternative to NPS survey template offers a more direct approach.

It is a simple and concise survey that asks just one question: "Have you ever recommended us?" If the answer is no, it follows up with an NPS question to better understand the reasons behind the lack of recommendation.

Question 2

How does the alternative to the NPS survey template differ from the traditional NPS survey?

Answer

Great question! The alternative to NPS survey template is different from the traditional NPS survey in that it focuses on measuring actual customer recommendations rather than just the likelihood of a recommendation.

While the traditional NPS survey asks customers how likely they are to recommend your business, the alternative to the NPS survey template takes it further by asking, "Have you ever recommended us?" This approach provides more concrete data on whether customers have referred your business to others.

If a customer responds negatively to the initial question, the alternative to NPS survey template will follow up with an NPS question to understand better why they have yet to recommend your business, how likely they are to do so, and what the reasons are for the lack of recommendation.

This additional layer of questioning can provide valuable insights into areas where your business may need improvement.

Overall, the alternative to the NPS survey template is an effective tool for gaining a deeper understanding of your customer's loyalty and their likelihood to promote your business. It offers a straightforward approach to collecting feedback, which can help you identify areas where you can improve and ultimately drive growth for your business.

Question 3

Can I customize the alternative to the NPS survey template to fit my company's needs?

Answer

Absolutely! We understand that every company is unique and has its own specific needs when it comes to customer feedback collection. That's why all of our survey templates, including the alternative to NPS survey template, are fully customizable to fit your company's specific needs.

You have complete control over the survey questions and can modify them to align with your business goals and objectives. In addition to the questions, you can customize the look and feel of the survey by changing the CSS or removing branding, allowing you to customize the survey to match your brand identity fully.

Our easy-to-use survey editor provides all the tools you need to create a survey that perfectly suits your business needs. You can even add your own logo and branding elements to enhance your brand identity further.

At Survicate, we believe that customer feedback is the key to success for any business. That's why we've made it our mission to provide you with the tools you need to collect customer feedback and use it to drive growth and success for your business. Whether you're looking to improve customer satisfaction or increase sales, our customizable survey templates are the perfect solution for your needs.

Question 4

Is the alternative to the NPS survey template effective in measuring customer loyalty?

Answer

The alternative to NPS survey template is an effective tool for measuring customer loyalty, as it directly measures whether or not customers have recommended your business to others.

In fact, the "Have you ever recommended us?" question is an excellent alternative to the traditional NPS survey for those who may be skeptical of the NPS score's effectiveness in measuring customer loyalty. While the NPS score is widely used as a metric to measure it, some businesses may not find it to be an accurate reflection of their customers' attitudes. The most common misgivings the traditional NPS stirs result from its declaratory nature.

By directly measuring whether customers have recommended your business to others, the alternative to the NPS survey template provides a more concrete measure of customer loyalty. It allows you to find out if your customers actually refer your company and how successful your potential referral programs might be.

Sending out the alternative to the NPS survey template can also be a great experiment to put your NPS score into perspective. By comparing the percentage of customers who have recommended your business to the NPS score, you can better understand whether the score accurately reflects your customer base's loyalty.

Overall, the alternative to the NPS survey template is an effective tool for measuring customer loyalty and gaining valuable insights into your customer's experience with your business. It offers a straightforward approach to collecting feedback, which can help you identify areas where you can improve and ultimately drive growth for your business.

Question 5

Can I use the alternative to NPS survey template in conjunction with other customer feedback collection methods?

Answer

Absolutely! Asking "Have you ever recommended us?" questioning in conjunction with other customer feedback collection methods can be a great way to gain a better understanding of your customers' experiences and satisfaction levels.

The survey template is a variation of the Net Promoter Score (NPS) survey template that asks customers if they have ever recommended your company to friends or family members. This question is typically followed up with a request to rate the likelihood that they would recommend your company on a scale of 0 to 10, similar to the standard NPS survey.

Like the NPS survey template, the "Have you ever recommended us?" survey questions can provide valuable insights into customer loyalty and satisfaction. However, it's important to note that this survey question may not be appropriate for all businesses or customer segments. For example, if you have a very niche product or service that isn't likely to be recommended to a broad audience, this survey question may not be as relevant.

That said, if this NPS alternative is a good fit for your business, it can be a powerful tool for understanding customer satisfaction levels and identifying areas for improvement. And using it in conjunction with other feedback collection methods, such as customer satisfaction (CSAT) surveys or social media monitoring, can help provide a more well-rounded view of your customers' experiences.

Suppose you notice a low NPS score or a low percentage of customers indicating they have recommended your company. In that case, you might follow up with an open-ended survey or social media monitoring to gather more specific feedback on what factors are contributing to their dissatisfaction or lack of recommendations.

Ultimately, the key to effective feedback collection is to use various methods and tailor your approach to the specific needs and preferences of your customer base. By using the "Have you ever recommended us?" survey template in conjunction with other feedback collection methods, you can gain a more complete understanding of your customers' experiences and identify areas for improvement to drive customer loyalty and satisfaction. Good luck!

Question 6

How to run the alternative to the NPS survey template?

Answer

Running a successful survey can be a game-changer for your business! To make the most out of your alternative to NPS survey, there are four grand rules to follow:

First, distribute your survey on the channels where your audience is most engaged. Catch them at the right time and place!

Second, make sure your survey doesn't feel like an annoying obstacle. Show it at the most appropriate customer journey touchpoints. While the question doesn't measure satisfaction with a particular aspect of your business, you want to consider the user journey. Do so as not to interfere with your customers and ensure a high response rate.

Third, launch your NPS survey regularly, and monitor any changes in your score so you can take action if needed.

Lastly, keep the feedback loop going by acting on your customers' feedback to make them feel heard.

With Survicate, you can set up your NPS survey in just a few minutes!

Sign up, use our customizable NPS - alternative survey template, and distribute your survey via email, website, web app, or mobile app without any coding required. You can even set up event or identity targeting to get the most accurate responses.

In your account panel, you'll be able to see your NPS score and response breakdown in an easy-to-read survey report. And if you want to compare your score against your competitors, make sure to check out our NPS benchmarks report.

If you need more data or want to run a follow-up nurturing campaign, you can easily integrate Survicate with your favorite tool. With our Flexiblle plan, you can test tge survey software for free.

Don't just take our word for it; try Survicate for yourself and see how it can help you improve your business's customer satisfaction and loyalty!

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‘Have you ever recommended’ survey template (Alternative to NPS)

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‘Have you ever recommended’ survey template (Alternative to NPS)

What is the alternative to the NPS survey template?

How does the alternative to the NPS survey template differ from the traditional NPS survey?

Can I customize the alternative to the NPS survey template to fit my company's needs?

Is the alternative to the NPS survey template effective in measuring customer loyalty?

Can I use the alternative to NPS survey template in conjunction with other customer feedback collection methods?

How to run the alternative to the NPS survey template?

Large section heading

All native integrations are1-click and code-free

We’re here to support you along the way

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All native integrations are
1-click and code-free

We’re here to support you 
along the way