Customer Feedback
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July 28, 2026
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10
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Customer Feedback
Customer Feedback
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10
min read
CSAT vs NPS: Why the Debate Leads Us Down the Wrong Path
The CSAT vs NPS debate is a red herring. Stop chasing empty scores and build a Voice of Customer program that actually improves the experience.
August 4, 2026
Eylül Nowakowska Beyazıt
Chief Customer Officer
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Customer Research
Customer Research
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10
min read
Top 3 Dovetail Alternatives: From DIY AI to the Full Research Loop
Top 3 Dovetail alternatives, tested: DIY AI with Claude, the cheapest first pass with NotebookLM, or the full research loop with Survicate.
July 17, 2026
Most popular
Aleksandra Dworak
Social Media & Content Specialist
User Research
User Research
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12
min read
Building a Research Repository Turned Us Into Librarians
Discover how to build a research repository that drives actual product decisions instead of creating a full-time librarian job nobody wants.
June 19, 2026
Most popular
Justyna Parmee
User Researcher
Customer Feedback
Customer Feedback
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10
min read
We collect examples of bad surveys for fun. Here are 10 from the wall of shame
10 bad survey examples from our wall of shame, from Spotify to Claude, plus how we'd rebuild each one in Survicate to ask better and get real answers.
June 12, 2026
Most popular
Eylül Nowakowska Beyazıt
Chief Customer Officer
Customer Research
Customer Research
·
14
min read
Introducing Research Hub: AI Research Repository That Keeps You in Control
Research Hub is Survicate's AI research repository built for researchers who need speed without sacrificing credibility. Connected sources, traceable findings, reports you fully own.
May 12, 2026
Most popular
Daniel Korczyński
Head of Product
Net Promoter Score
Net Promoter Score
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18
min read
The 2025 Global NPS Report: How Language Culture Drive Survey Scores
Comparing NPS across markets is tricky. This report shows how language and culture shape scores to help you benchmark performance more accurately.
May 6, 2026
Most popular
Eylül Nowakowska Beyazıt
Chief Customer Officer
Customer Research
Customer Research
·
10
min read
Why UX Research Reports Are Failing You And What To Do About It?
For UX researchers tired of writing reports nobody acts on: here's what's broken and how to fix it. At least, it's what I've been testing lately.
April 8, 2026
Most popular
Justyna Parmee
User Researcher
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