Survicate for Software and Technology

Turn feedback into tech people love

Make roadmap calls with confidence, validate features faster, and keep track on user feedback, without slowing down your dev team.
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Trusted by 1500+ digital businesses
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Choose Survicate to…

Decrease churn
Prevent churn by addressing negative experiences. Prioritize necessary improvements to stop customers from leaving.
Improve customer onboarding
Understand what you can improve during key onboarding moments. Identify drop-off points or confusing areas in your product.
Build only validated features
Make confident decision about what feature should be built next. Create tech users love by aligning your growth with customer needs.
Improve product-market fit
Collect feedback across cohorts or segments to assess core value alignment and identify retention drivers or risk.
Provide the best customer support
Get feedback about customer support to understand what your users love and what can be improved.
Optimize user experience and usability
Uncover friction points or confusing flows with contextual microsurveys.

Use insights to make data-driven decisions

Eliminate guesswork in building the best software and tech solutions
  • Collect feature request and see the real scale of requested improvements
  • Validate ideas early and improve releases with real-time feedback
  • Justify roadmap and marketing decisions with customer-backed data
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Monitor metrics and trends
Filter survey responses by custom date ranges, sentiment, and attributes — and build custom dashboards to track what matters most.
Make data-driven decisions
Gain more time for strategic decisions with automatic insights extraction. Dive deeper into specific questions with AI to cut down on manual work.
Get contextual feedback
Get feedback from specific customer segments with advanced targeting. Reach the right audience, whenever you need.
“Survicate has all we need to do NPS. We can run NPS surveys via any channel, calculate the scores, analyze results, and automate following up with detractors, passives, and promoters!”
Michał Skurowski
CEO at Livespace

Create personalized customer experiences with feedback

Enable dynamic user journey with contextual feedback and immediate action
  • Trigger automated feedback workflows based on satisfaction, needs, and preferences
  • Personalize onboarding and nurture flows with insights from survey responses
  • Continuously optimize UX by learning from every key product interaction
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Sentiment analysis and categorization
Automatically detect customer sentiment, whether it's positive, neutral, negative, or mixed.
Analyze customer calls
Upload customer calls to Survicate’s Insights Hub and watch them get transcribed and analyzed automatically.
Understand global audience
Filter survey responses with custom date ranges, by sentiment, use different attributes, and create custom dashboards.
"If [the users] love or hate something, they write it down, which was unlikely to get from a regular email conversation. Therefore, what convinced us to switch to Survicate were, in fact, advanced website and in-product surveys that can be triggered at the right moment."
Tulio Monte Azul
CTO at Agendor

How it works?

Seems easy, is easy. All you gotta do is:
1. Run your surveys
Choose a channel, create and target surveys to catch feedback anywhere and anytime.
2. Connect other feedback
Connect online reviews, customer calls, emails, support chats and more to have your feedback under one roof.
3. Analyze insights
Automatically extract insights from all feedback sources, in one place.
4. Act upon feedback
Act upon the feedback you’ve received. Ask for reviews from happy customers, offer support to unhappy ones, improve your product, and keep on rocking.
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Analyze all feedback in one tool for deeper insights

AppStore
Launch powerful automations based on survey responses
Email inbox
Send survey responses as events to Amplitude
Gong
Save survey responses as contact properties, tags and events in Drip
Google Reviews
Watch session recordings associated with the corresponding survey responses
Hubspot
Trigger HubSpot workflows based on survey responses
Intercom
Send survey responses to Intercom contacts
Livechat
Get instant Slack alerts about new survey responses
Play Store
Get instant Slack alerts about new survey responses
Slack
Get instant Slack alerts about new survey responses
tl;dv
Get instant Slack alerts about new survey responses
Zapier
Trigger workflows based on survey responses in 2 000+ apps
Zendesk
Create or update Zendesk tickets with survey responses
Discover Insights Hub
“Survicate integration capabilities are great and that’s a big part of the appeal. And the platform itself is very innovative and it’s so easy to set up surveys.”
William Geldart
Marketing Manager at BPS World

Survicate has your (feed)back

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  • 97% satisfaction rate
  • 2 minutes first response