Nail Omnichannel Retail with Multichannel Feedback
Create a seamless omnichannel retail experience for your customers. Optimize shopping experiences, nail personalization, and drive repeat purchases—faster than ever before.
Run multichannel surveys and analyze feedback to improve customer experiences. Quickly identify friction points and continuously improve.
Maximize conversions and sales
Use exit-intent surveys to discover what keeps customers from making a purchase. Investigate reasons for abandoned carts and more to maximize conversions.
Boost customer loyalty
Use customer insights to respond to changing customer expectations, offer competitive prices, personalize discounts, and more.
Measure and increase customer satisfaction
Stay on top of CSAT and NPS scores, measuring the right data effortlessly. Identify what can be improved to increase customer satisfaction.
Make data-driven decisions
Dive beyond identifying best-selling and underperforming products, discover the why behind sales—with feedback.
Upsell & cross-sell easily
Offer personalized product recommendations based on real customer insights. Connect the customer feedback with your tools for automated workflows.
Transform feedback into sales-driving insights
Use multichannel feedback to perfect customer experiences.
Eliminate friction points in the shopping journey to improve conversions and customer satisfaction
Use advanced targeting to collect insights from high-intent shoppers
Easily dissect complex feedback across sources with AI
Use AI to automatically extract and categorize insights across sources—from surveys to Google reviews, in one place.
Speak your customers’ language
Automatically translate surveys and detect respondent’s language, or target customers based on the language they speak.
Collect feedback where it matters
Launch and target surveys on any channel, from mobile apps to websites, to get more relevant feedback.
“You can't know what the customer thinks unless you ask them the question. And then what happens typically, [is that the responses] surprise you. You're like, oh, wow, really? This is so important. I would never have thought about this.”
Patryk Kabaj
Chief Product Officer & Co-founder at Packhelp
Boost satisfaction & increase customer loyalty
Keep customers coming back with highly-personalized experiences.
Address customer needs in real-time to build lasting relationships and improve retention
Set up automated notifications to detect and resolve issues before they impact customer loyalty
Use across-channel feedback to predict the customer behavior and adjust your strategy to meet their needs and expectations.
Create smooth experiences
Offer personalized discounts, prevent abandoned carts, give support to customers in need to boost loyalty.
Connect feedback with your toolstack
Connect Survicate with your CRM, analytics, and customer support tools to centralize and streamline feedback management.
“The most important and interesting thing for us is that we see growth in our affiliate network because we automatically invite all these promoters to become our ambassadors and promote our product. We also ask them to leave reviews on Facebook if there is a high promoter rate.”
Aleksejs Krūmiņš
Head of Growth Marketing at Pranamat
How does it work?
Getting the results you need with Survicate is pure simple.
1. Create your surveys
Build custom surveys or use ready-made templates to quickly collect feedback.
2. Target the right audience
Engage customers at critical touchpoints, from checkout to post-purchase follow-ups in a language they speak.
3. Analyze the data
Gain actionable insights with AI-driven categorization and intuitive dashboards.
4. Act on the feedback
Implement improvements that enhance customer satisfaction and increase sales.
Send the survey data to all your tools with 1-click native integrations
“Survicate integration capabilities are great and that’s a big part of the appeal. And the platform itself is very innovative and it’s so easy to set up surveys.”
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