Survicate for Ecommerce

Make your customers happy to shop, with feedback

Learn what keeps your customers from purchasing, improve their experience, and win against the competition—with a comprehensive feedback platform.
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Trusted by 1500+ digital businesses

Choose Survicate to…

Improve the conversions
Ask the right questions at the right time to learn what stops customers from buying.
Analyze feedback easier than ever before.
Build customer loyalty
Learn what attracts your customers with recurring NPS surveys. Ask for reviews from happy customers and offer support for dissatisfied ones.
Optimize the customer experience
Learn where and why your customers get stuck. Improve user experiences based on real data.
Optimize your pricing strategy
Learn what your customers say about pricing with targeted surveys. Improve your strategy based on the collected feedback.
Improve customer satisfaction
Gather insights on pain points, preferences, and satisfaction. Track and enhance your CSAT score over time.
Brag about your customer support
Identify gaps in response time and quality.
Train your team and optimize processes based on real customer insights.

Make data-driven decisions to optimize your business

Understand your customers with a complete customer feedback platform.
  • Get a complete understanding of your customers with effortless CSAT, NPS and CES surveys
  • Don’t miss out on any feedback with an always-on Feedback Button
  • Get feedback from relevant customer segments with advanced filtering options
  • Understand global feedback with automatically translated answers
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Get feedback from all channels
Run your surveys on websites, mobile apps, in-mail, in the form of pop-ups, sharable links, and more.
Collect relevant feedback
Target surveys with URL, events, attributes and more. Get answers from relevant customer segments. 
Understand customers word-wide
Have your surveys automatically translated. Use multiple languages to cater to customers world-wide.
"Making our customers happy is fundamental for us. We’ve tested different NPS software, and the problem was that none of them could easily integrate with our email marketing solution. We currently use ActiveCampaign as our main marketing automation tool, and we found that Survicate integrates perfectly with it. For us, it was critical because we send NPS this way for all our clients in all our markets."
Aleksejs Krūmiņš
Head of Growth Marketing at Pranamat

Let AI analyze customer feedback for you

Having a lot of feedback data is great. Having a tool that helps you analyze it and extract insights quickly is even better.
  • Analyze all customer feedback in one place, from Google reviews to survey answers
  • Don’t waste time analyzing large batches of data manually—let AI do it
  • Easily identify and monitor customers’ sentiment
  • Extract meaningful insights in seconds
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Easily compare your data and ask deeper questions
When in doubt, ask Research Assistant questions about your feedback data. Research Assistant answers your questions and analyzes your data based on real answers.
Aggregate feedback across sources
Insights Hub aggregates all your feedback data across sources, from surveys to Google reviews. It then automatically categorizes the data into topics, extracts valuable insights, assesses sentiment, and more.
Automatically extract insights from calls
Customer support calls are an insights goldmine you don’t have the time to analyze? Transcribe calls and have them automatically analyzed for insights.
"The Packhelp CEO, Wojtek, wanted to learn one thing from the customers, (...) like, 'Did you find what you were looking for on the homepage?' My team just jumped on it and then spammed the whole application with Survicate forms for each feature. And this is why Survicate stayed. And this is why we started paying for it."
Patryk Kabaj
Chief Product Officer & Co-founder at Packhelp

How it all works?

We’re here to explain:
1. Create your surveys
Choose from various formats, question types, and design your surveys to your liking.
2. Target your surveys
Choose the preferred channel and target your surveys to show exactly how you want them to.
3. Analyze results
Use the analysis tab, go over graphs, word clouds, and use AI to help extract meaningful insights in a matter of seconds.
4. Now, act
Act on the feedback you’ve collected and improve the customer journey based on the insights.
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Analyze all feedback in one tool for deeper insights

AppStore
Launch powerful automations based on survey responses
Email inbox
Send survey responses as events to Amplitude
Gong
Save survey responses as contact properties, tags and events in Drip
Google Reviews
Watch session recordings associated with the corresponding survey responses
Hubspot
Trigger HubSpot workflows based on survey responses
Intercom
Send survey responses to Intercom contacts
Livechat
Get instant Slack alerts about new survey responses
Play Store
Get instant Slack alerts about new survey responses
Slack
Get instant Slack alerts about new survey responses
tl;dv
Get instant Slack alerts about new survey responses
Zapier
Trigger workflows based on survey responses in 2 000+ apps
Zendesk
Create or update Zendesk tickets with survey responses
Discover Insights Hub
“Survicate integration capabilities are great and that’s a big part of the appeal. And the platform itself is very innovative and it’s so easy to set up surveys.”
William Geldart
Marketing Manager at BPS World

Survicate has your (feed)back

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  • 97% satisfaction rate
  • 2 minutes first response