Survicate for DTC Brands & E-commerce

Turn post-purchase feedback into growth loops

Get more 5-star reviews, boost customer retention, reduce churn, and deliver smarter product recommendations. All with automated feedback workflows.
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Trusted by 1500+ digital businesses
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Choose Survicate to…

Improve customer experience
Collect insights on how easy it is to browse, find products, or navigate the checkout to make sure customers complete a purchase.
Build customer loyalty
Understand how your customers feel about specific items to optimize product listings or develop new offerings.
Improve post-purchase satisfaction
Learn where and why your customers get stuck. Improve user experiences based on real data.
Optimize your pricing strategy
Learn what your customers say about pricing with targeted surveys. Improve your strategy based on the collected feedback.
Prevent cart abandonment
Help uncover blockers hidden in analytics tools. Fix UX friction and pricing concerns that stop people from buying.
Generate more social proof
Identify satisfied customers and automatically prompt them to leave a review.

Drive revenue with automated feedback loops

Fully automate your customer feedback program and boost purchases, retention and social proof.
  • Automate CSAT and NPS surveys triggered post-purchase or post-delivery
  • Build flows to route promoters to review pages, referrals, or affiliate programs
  • Integrate with your CRM, marketing automation or collaboration tools
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Understand customers worldwide
Have your surveys automatically translated. Use multiple languages to cater to customers globally.
Get always relevant feedback
Target surveys with URL, events, attributes and more. Get answers from relevant customer segments.
Get feedback from all channels
Run your surveys on websites, mobile apps, in-mail, in the form of pop-ups, sharable links, and more.
"Making our customers happy is fundamental for us. We’ve tested different NPS software, and the problem was that none of them could easily integrate with our email marketing solution. We currently use ActiveCampaign as our main marketing automation tool, and we found that Survicate integrates perfectly with it. For us, it was critical because we send NPS this way for all our clients in all our markets."
Aleksejs Krūmiņš
Head of Growth Marketing at Pranamat

Access rich customer insights with ease

Act on feedback in seconds. No technical knowledge or specialist team needed
  • Build surveys for website, email, and post-purchase flows in seconds
  • Use lightweight widgets and popups that don't slow your store or disrupt the buying experience
  • Auto-categorize reasons for card abandonments, negative reviews or low satisfaction scores
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Easily compare your data and ask deeper questions
Research Assistant provides insights based on an analysis of real answers from your customers.
Aggregate feedback across sources
Insights Hub aggregates all your feedback data across sources, from surveys to Google reviews. Categorize the data into topics, extracts valuable insights, assesses sentiment, and more.
Automatically extract insights from calls
Customer support calls are a goldmine of insights. No time to analyze them? Transcribe calls and analyze them automatically.
"The Packhelp CEO, Wojtek, wanted to learn one thing from the customers, (...) like, 'Did you find what you were looking for on the homepage?' My team just jumped on it and then spammed the whole application with Survicate forms for each feature. And this is why Survicate stayed. And this is why we started paying for it."
Patryk Kabaj

Chief Product Officer & Co-founder at Packhelp

How it works?

Seems easy, is easy. All you gotta do is:
1. Run your surveys
Choose a channel, create and target surveys to catch feedback anywhere and anytime.
2. Connect other feedback
Connect online reviews, customer calls, emails, support chats and more to have your feedback under one roof.
3. Analyze insights
Automatically extract insights from all feedback sources, in one place.
4. Act upon feedback
Act upon the feedback you’ve received. Ask for reviews from happy customers, offer support to unhappy ones, improve your product, and keep on rocking.
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Analyze all feedback in one tool for deeper insights

AppStore
Launch powerful automations based on survey responses
Email inbox
Send survey responses as events to Amplitude
Gong
Save survey responses as contact properties, tags and events in Drip
Google Reviews
Watch session recordings associated with the corresponding survey responses
Hubspot
Trigger HubSpot workflows based on survey responses
Intercom
Send survey responses to Intercom contacts
Livechat
Get instant Slack alerts about new survey responses
Play Store
Get instant Slack alerts about new survey responses
Slack
Get instant Slack alerts about new survey responses
tl;dv
Get instant Slack alerts about new survey responses
Zapier
Trigger workflows based on survey responses in 2 000+ apps
Zendesk
Create or update Zendesk tickets with survey responses
Discover Insights Hub
“Survicate integration capabilities are great and that’s a big part of the appeal. And the platform itself is very innovative and it’s so easy to set up surveys.”
William Geldart
Marketing Manager at BPS World

Survicate has your (feed)back

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  • human live chat support, no bots
  • 97% satisfaction rate
  • 2 minutes first response