Survicate DPDPA
Privacy Notice
Effective Date: 27.10.2025
This Privacy Notice describes how Survicate S.A. collects, processes, and protects personal data. It applies to our services globally and incorporates jurisdiction-specific requirements, including the EU General Data Protection Regulation (GDPR) and the Digital Personal Data Protection Act, 2023 (DPDPA) for users located in India.
1. Data Controller / Data Fiduciary Details
Survicate S.A.
Zamiany 8 LU2 Street, 02-786 Warsaw, Poland
KRS: 0001021023, NIP: 9512390641
Email: support@survicate.com
2. Grievance and Data Protection Officer
In accordance with applicable laws, including Article 13 of the GDPR and Section 13 of the DPDPA, our Data Protection Officer (who also serves as Grievance Officer for India) can be contacted via email: gdpr@survicate.com
If you wish to submit any grievance, we kindly ask to add in the subject line: DPDPA Grievance. We aim to respond to all concerns or complaints within time limits required by applicable law.
3. Personal Data We CollectWe collect and process the following categories of personal data:Identification and contact data (e.g. name, email address, IP address)Account information (e.g. login credentials, service preferences)Usage data (e.g. activity logs, browser settings, location by IP)Responses provided through our services (e.g. survey answers)We do not collect personal data of individuals under 18 years of age.
4. Legal Bases and Purposes for ProcessingWe process personal data based on the following legal grounds:PurposeLegal Basis (GDPR / DPDPA)Providing the servicesContract (GDPR Art. 6(1)(b)); Consent (DPDPA)Handling support inquiriesLegitimate Interest (GDPR Art. 6(1)(f)); Legitimate Use (DPDPA)Sending notificationsLegitimate Interest; Consent for non-essential emailsAnalytics and service improvementConsent (via cookie banner)Legal compliance / auditLegal Obligation
5. Your RightsUnder GDPR and DPDPA (for Indian users), you have the right to:Access – Request a copy of your personal data.Rectification – Correct inaccurate or incomplete data.Erasure – Request deletion of your data.Restriction – Ask us to limit how we use your data.Objection – Object to processing based on our legitimate interests.Data Portability – Receive your data in a machine-readable format (GDPR only).Withdraw Consent – Revoke your consent at any time.Grievance Redressal / Nomination – File complaints or appoint a nominee (DPDPA).To exercise your rights, contact: gdpr@survicate.com.
6. Data RetentionWe retain your personal data only for as long as needed to fulfill the purposes described in this Notice or as required by applicable law. Data associated with an account is retained during account activity and then archived for legal or compliance purposes.
7. Data Sharing and Cross-Border TransfersWe share your data with trusted third parties who help us deliver our services. A full list of processors and services is available here. Some of these recipients may be located outside your country, including the United States and the European Economic Area.India-Specific Note: Data may be transferred outside India except to countries designated as restricted under DPDPA.
8. Data SecurityWe implement industry-standard security practices to protect your data, including:Data encryption in transit and at restAccess controls and loggingEmployee confidentiality and trainingRegular security assessments
9. Use of Cookies and Tracking TechnologiesWe use cookies for functional, analytical, and marketing purposes. Non-essential cookies are deployed only with your consent.Manage your preferences anytime via our Privacy Center.
10. Profiling and Automated DecisionsWe do not use personal data to profile users or make automated decisions that significantly affect them.
11. Contact Please reach out with any questions, complaints, or rights requests:Email: gdpr@survicate.com
Mail: Survicate S.A., Zamiany 8 LU2 Street, 02-786 Warsaw, Poland
This Privacy Notice describes how Survicate S.A. collects, processes, and protects personal data. It applies to our services globally and incorporates jurisdiction-specific requirements, including the EU General Data Protection Regulation (GDPR) and the Digital Personal Data Protection Act, 2023 (DPDPA) for users located in India.
1. Data Controller / Data Fiduciary Details
Survicate S.A.
Zamiany 8 LU2 Street, 02-786 Warsaw, Poland
KRS: 0001021023, NIP: 9512390641
Email: support@survicate.com
2. Grievance and Data Protection Officer
In accordance with applicable laws, including Article 13 of the GDPR and Section 13 of the DPDPA, our Data Protection Officer (who also serves as Grievance Officer for India) can be contacted via email: gdpr@survicate.com
If you wish to submit any grievance, we kindly ask to add in the subject line: DPDPA Grievance. We aim to respond to all concerns or complaints within time limits required by applicable law.
3. Personal Data We CollectWe collect and process the following categories of personal data:Identification and contact data (e.g. name, email address, IP address)Account information (e.g. login credentials, service preferences)Usage data (e.g. activity logs, browser settings, location by IP)Responses provided through our services (e.g. survey answers)We do not collect personal data of individuals under 18 years of age.
4. Legal Bases and Purposes for ProcessingWe process personal data based on the following legal grounds:PurposeLegal Basis (GDPR / DPDPA)Providing the servicesContract (GDPR Art. 6(1)(b)); Consent (DPDPA)Handling support inquiriesLegitimate Interest (GDPR Art. 6(1)(f)); Legitimate Use (DPDPA)Sending notificationsLegitimate Interest; Consent for non-essential emailsAnalytics and service improvementConsent (via cookie banner)Legal compliance / auditLegal Obligation
5. Your RightsUnder GDPR and DPDPA (for Indian users), you have the right to:Access – Request a copy of your personal data.Rectification – Correct inaccurate or incomplete data.Erasure – Request deletion of your data.Restriction – Ask us to limit how we use your data.Objection – Object to processing based on our legitimate interests.Data Portability – Receive your data in a machine-readable format (GDPR only).Withdraw Consent – Revoke your consent at any time.Grievance Redressal / Nomination – File complaints or appoint a nominee (DPDPA).To exercise your rights, contact: gdpr@survicate.com.
6. Data RetentionWe retain your personal data only for as long as needed to fulfill the purposes described in this Notice or as required by applicable law. Data associated with an account is retained during account activity and then archived for legal or compliance purposes.
7. Data Sharing and Cross-Border TransfersWe share your data with trusted third parties who help us deliver our services. A full list of processors and services is available here. Some of these recipients may be located outside your country, including the United States and the European Economic Area.India-Specific Note: Data may be transferred outside India except to countries designated as restricted under DPDPA.
8. Data SecurityWe implement industry-standard security practices to protect your data, including:Data encryption in transit and at restAccess controls and loggingEmployee confidentiality and trainingRegular security assessments
9. Use of Cookies and Tracking TechnologiesWe use cookies for functional, analytical, and marketing purposes. Non-essential cookies are deployed only with your consent.Manage your preferences anytime via our Privacy Center.
10. Profiling and Automated DecisionsWe do not use personal data to profile users or make automated decisions that significantly affect them.
11. Contact Please reach out with any questions, complaints, or rights requests:Email: gdpr@survicate.com
Mail: Survicate S.A., Zamiany 8 LU2 Street, 02-786 Warsaw, Poland
