Intercom

Surveys perfectly integrated with Intercom Messenger and Email

Send NPS, CSAT, CES, customer and product surveys via Intercom Messenger and Email. Save responses as Intercom tags, attributes and events
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Ask for customer feedback in Intercom

Leverage all the tools you need to effectively survey your customers in Intercom
  • Enjoy the easy, code-free, one-click integration setup, no developers required
  • Reach customers with Intercom Messenger and Intercom Email surveys
  • Choose from 15 question types, including CSAT, NPS, and CES
  • Identify Intercom contacts without asking for their contact details
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Run Intercom Messenger surveys

Run Intercom Messenger surveys that feel native to Intercom and work with all Intercom products
  • Make Intercom Messenger surveys with an intutive survey builder – no coding
  • Send surveys during Intercom conversations and via manual or automated in-app messages
  • Choose from multiple question types, including Net Promoter Score (NPS)
  • Send surveys to the people that matter most based on Intercom segments
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Send engaging Intercom Email surveys

Send responsive Intercom Email surveys that customers can answer right from their email
  • Embed surveys into Intercom Emails for completion rates of up to 83%
  • Create Intercom Email surveys with an intuitive survey creator
  • Survey exactly the right customer based on Intercom segments
  • Change colors, add logos and use custom CSS to deliver customized email surveys
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Turn customer feedback into action

Update Intercom contacts with survey responses and pull data from Intercom
  • Send survey responses to Intercom contacts as tags, events, and custom attributes
  • Identify who gave you each answer and follow up with customers individually
  • Automatically send customer data from Intercom contacts to Survicate to filter results faster
  • Trigger Intercom campaigns based on survey responses to act on customer feedback
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Close the feedback loop inside Intercom

Provide a great customer experience with the powerful Survicate and Intercom integration
  • Automatically open conversations after receiving feedback
  • Trigger automated campaigns to decrease churn, get more reviews, testimonials, and case studies
  • Send CES surveys after onboarding, CSAT surveys after ticket closure, NPS surveys to predict repurchases
  • Monitor and spot trends across the entire customer journey and at all touchpoints
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Customers

What people say about
Survicate

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“We started running surveys with Survicate within minutes and within budget, what a great value for money! In the past we needed multiple apps to get customer feedback. Now we have all we need with a single subscription.”
Luke Deka
CEO and Founder at Growbots
"Survicate was quick to implement and extremely affordable! Another big decision-making factor were positive reviews about Survicate. When we combined all these factors, choosing Survicate was the only reasonable decision."
Abhishek Patodia
Senior Vice President at CarWale
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"The more you use Survicate and see how much you can do with it, the more you realize it's a good buy. We started with NPS. Today we run different surveys in our app and on the website to improve conversion. And that's still scratching the surface I feel!"
Karolina Olczak
Head of Customer Success at Landingi
One platform

Why companies switch
to Survicate?

Because Survicate is easy to use yet powerful,
with everything you need in one place
  • Cover any customer feedback use case for Marketing, Product, CS and Leadership
  • Start tracking NPS, CSAT and CES in minutes
  • Drag and drop 15 question types to make any custom survey
  • Run email, link, web and mobile surveys from one tool
  • Create surveys in seconds with +125 profesional survey templates
  • Use a visual survey builder to make surveys match your brand
  • Make your surveys smart with skip logic, custom actions and re-directs
  • Get automated reports right in your inbox daily, weekly or monthly
  • Receive real-time email, Slack and MicrosoftTeams notifications
  • Export survey results to XLS, CSV, Google Sheets or your CRM
  • Connect survey data to your other tools via 1-click integrations, API or Webhooks
  • Import feedback from your inbox, Google Play and other sources
  • Convert to text and save voice conversations with customers
  • Save feedback from any website with the Survicate Chrome extension
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We’re here to support you
along the way

  • human live chat support, no bots
  • 97% satisfaction rate
  • 2 minutes first response