Surveys for Intercom

Advanced surveys integrated with Intercom. Collect users’ responses and add them to Intercom as tags, events, or attributes.

  • Surveys different groups of users and customers.
  • Use answers collected to segment users in Intercom.

Get Response Unbounce T-Mobile University of Southampton Nationale-Nederlanden Australia and New Zealand Banking Group

surveys sent in automated Intercom e-mail campaigns

Use surveys in your automated email communication

Paste Survicate surveys to your automated communication to get qualitative insights with automated actions.

  • Segment customers based on their NPS scores.
  • Find out why users churn, don’t activate, or how they assess trials.
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Embed survey questions in your in-app messages

Paste a single-choice survey into your Intercom messages. Arrange questions with skip logic for follow-up questions.

  • Make surveys an integral part of your communication with users or customers.
  • Find out how to improve customer service.
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surveys embedded in Intercom messages
in-message surveys for Intercom

Trigger in-message surveys integrated with Intercom

Uncover in-the-moment insights with quick, unobtrusive surveys similar to Intercom chat for a seamless user experience. Target them based on user behavior or Intercom segments.

  • Choose from over 10 types of questions.
  • Arrange questions in a logical order and ask follow-up questions with skip logic.
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Collect data and build segments

Survicate enables you to collect survey responses as Intercom tags, events, or attributes. Use them to build more precise user segments and trigger personalized messages or even use answers in your communication.

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build segments in Intercom
benefits of surveying users

Benefits are endless

Survicate surveys for Intercom allows you to:

  • Identify cancellation reasons to reduce churn rate.
  • Prioritize roadmap by asking what to build next.
  • Collect insights to personalize onboarding.
  • Improve activation by discovering Jobs-to-be-Done.
  • Research and segment using Net Promoter Score® surveys.
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Everything you need to start collecting customer feedback.


Collect 50 responses a month

Get 500 extra for $49/mo

  • Website, email and NPS surveys
  • Clear and lucid reports
  • Essential survey customization
  • Conditional question branching
  • Integration with single software
  • Data removal (GDPR)
  • Three seats
Ideal voice of customer solution for growing businesses.

  • Everything in Essential, plus:
  • Survey results export
  • Full design customization & branding
  • Advanced survey targeting
  • Integration with your software stack
  • Data access history
  • Ten seats
For companies with high traffic websites and custom needs.


Collect unlimited responses

Get a quote for unlimited traffic

  • Everything in Professional, plus:
  • Survey data export API
  • Survey sampling
  • Two-factor authentication
  • Workspaces for domains and teams
  • Access rights management
  • Unlimited seats