Zendesk + CSAT
Zendesk CSAT surveys

CSAT surveys for Zendesk tickets

Improve your customer service with Zendesk CSAT surveys. Automate feedback collection. Prevent churn by acting on insights immediately.
  • 10-day free trial of paid features
  • Set up in minutes
  • No credit card required
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Boost customer satisfaction with real insights

Enhance customer experience and reduce churn. Use ideas based on actual customer quotes
  • Track CSAT rating over time and learn what affects it
  • Build strong relationships with customers by answering their needs
  • Notify your team about negative ratings immediately with custom Slack and Email notifications
  • Improve team communication and bring attention to user requests

Create CSAT Zendesk surveys

Launch your first research in minutes. Collect customer satisfaction ratings after each interaction
  • Evaluate your customer service with a variety of CSAT questions
  • Learn more about your customers' frustrations by adding unlimited follow-up questions
  • Quickly create and send surveys without coding skills
  • Get inspired for your next research with ready-made survey templates

Personalize the survey experience for each user

Increase response rate with easy-to-answer and branded surveys. Design the best experience to engage more users
  • Choose what conditions trigger surveys with Zendesk Automations
  • Recognize each respondent automatically
  • Use survey logic and attributes recalling for a more personalized experience
  • Send branded surveys with your logo, colors, and custom CSS

Close the feedback loop with Zendesk integration

Act on feedback to level up your customer service. Create tasks and alert your team when reaction is required
  • Use code-free, one-click integration setup, no developers required
  • Send ratings as ticket comments to know your users needs
  • Create new tickets with negative ratings and follow up with unhappy customers
  • Update ticket fields based on specific answers in real-time

What people say about

Luke photo
“We started running surveys with Survicate within minutes and within budget, what a great value for money! In the past we needed multiple apps to get customer feedback. Now we have all we need with a single subscription.”
Luke Deka
CEO and Founder at Growbots
"Survicate was quick to implement and extremely affordable! Another big decision-making factor were positive reviews about Survicate. When we combined all these factors, choosing Survicate was the only reasonable decision."
Abhishek Patodia
Senior Vice President at CarWale
Karolina photo
"The more you use Survicate and see how much you can do with it, the more you realize it's a good buy. We started with NPS. Today we run different surveys in our app and on the website to improve conversion. And that's still scratching the surface I feel!"
Karolina Olczak
Head of Customer Success at Landingi
One platform

Why companies switch
to Survicate?

Because Survicate is easy to use yet powerful,
with everything you need in one place
  • Cover any customer feedback use case for Marketing, Product, CS and Leadership
  • Start tracking NPS, CSAT and CES in minutes
  • Drag and drop 15 question types to make any custom survey
  • Run email, link, web and mobile surveys from one tool
  • Create surveys in seconds with +125 profesional survey templates
  • Use a visual survey builder to make surveys match your brand
  • Make your surveys smart with skip logic, custom actions and re-directs
  • Get automated reports right in your inbox daily, weekly or monthly
  • Receive real-time email, Slack and MicrosoftTeams notifications
  • Export survey results to XLS, CSV, Google Sheets or your CRM
  • Connect survey data to your other tools via 1-click integrations, API or Webhooks
  • Import feedback from your inbox, Google Play and other sources
  • Convert to text and save voice conversations with customers
  • Save feedback from any website with the Survicate Chrome extension

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We’re here to support you
along the way

  • human live chat support, no bots
  • 97% satisfaction rate
  • 2 minutes first response