CSAT tool for Zendesk | No Code Integration. Try Free

Zendesk + CSAT

surveys and NPS

Zendesk CSAT surveys

CSAT surveys for Zendesk tickets

Improve your customer service with Zendesk CSAT surveys. Automate feedback collection. Prevent churn by acting on insights immediately.

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No time limit on the free plan

Set up in minutes

No credit card required

Trusted by companies of all sizes

Boost customer satisfaction with real insights

Enhance customer experience and reduce churn. Use ideas based on actual customer quotes

Track CSAT rating over time and learn what affects it
Build strong relationships with customers by answering their needs
Notify your team about negative ratings immediately with custom Slack and Email notifications
Improve team communication and bring attention to user requests

Create CSAT Zendesk surveys

Launch your first research in minutes. Collect customer satisfaction ratings after each interaction

Evaluate your customer service with a variety of CSAT questions
Learn more about your customers' frustrations by adding unlimited follow-up questions
Quickly create and send surveys without coding skills
Get inspired for your next research with ready-made survey templates

Personalize the survey experience for each user

Increase response rate with easy-to-answer and branded surveys. Design the best experience to engage more users

Choose what conditions trigger surveys with Zendesk Automations
Recognize each respondent automatically
Use survey logic and attributes recalling for a more personalized experience
Send branded surveys with your logo, colors, and custom CSS

Close the feedback loop with Zendesk integration

Act on feedback to level up your customer service. Create tasks and alert your team when reaction is required

Use code-free, one-click integration setup, no developers required
Send ratings as ticket comments to know your users needs
Create new tickets with negative ratings and follow up with unhappy customers
Update ticket fields based on specific answers in real-time

Customers

What people say about
Survicate

“We started running surveys with Survicate within minutes and within budget, what a great value for money! In the past we needed multiple apps to get customer feedback. Now we have all we need with a single subscription.”

Luke Deka

CEO and Founder at Growbots

"Survicate was quick to implement and extremely affordable! Another big decision-making factor were positive reviews about Survicate. When we combined all these factors, choosing Survicate was the only reasonable decision."

Abhishek Patodia

Senior Vice President at CarWale

"The more you use Survicate and see how much you can do with it, the more you realize it's a good buy. We started with NPS. Today we run different surveys in our app and on the website to improve conversion. And that's still scratching the surface I feel!"

Karolina Olczak

Head of Customer Success at Landingi

One platform

Why companies switch
to Survicate?

Because Survicate is easy to use yet powerful,
with everything you need in one place

Cover any customer feedback use case for Marketing, Product, CS and Leadership
Start tracking NPS, CSAT and CES in minutes
Drag and drop 15 question types to make any custom survey
Run email, link, web and mobile surveys from one tool
Create surveys in seconds with +125 profesional survey templates
Use a visual survey builder to make surveys match your brand
Make your surveys smart with skip logic, custom actions and re-directs

Get automated reports right in your inbox daily, weekly or monthly
Receive real-time email, Slack and MicrosoftTeams notifications
Export survey results to XLS, CSV, Google Sheets or your CRM
Connect survey data to your other tools via 1-click integrations, API or Webhooks
Import feedback from your inbox, Google Play and other sources
Convert to text and save voice conversations with customers
Save feedback from any website with the Survicate Chrome extension

Why companies switch to Survicate?

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Why companies switch
to Survicate?

We’re here to support you
along the way