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Zendesk + CSAT
Zendesk CSAT surveys

CSAT surveys for Zendesk tickets

Improve your customer service with Zendesk CSAT surveys. Automate feedback collection. Prevent churn by acting on insights immediately.
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Boost customer satisfaction with real insights

Enhance customer experience and reduce churn. Use ideas based on actual customer quotes
  • Track CSAT rating over time and learn what affects it
  • Build strong relationships with customers by answering their needs
  • Notify your team about negative ratings immediately with custom Slack and Email notifications
  • Improve team communication and bring attention to user requests
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Create CSAT Zendesk surveys

Launch your first research in minutes. Collect customer satisfaction ratings after each interaction
  • Evaluate your customer service with a variety of CSAT questions
  • Learn more about your customers' frustrations by adding unlimited follow-up questions
  • Quickly create and send surveys without coding skills
  • Get inspired for your next research with ready-made survey templates
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Personalize the survey experience for each user

Increase response rate with easy-to-answer and branded surveys. Design the best experience to engage more users
  • Choose what conditions trigger surveys with Zendesk Automations
  • Recognize each respondent automatically
  • Use survey logic and attributes recalling for a more personalized experience
  • Send branded surveys with your logo, colors, and custom CSS
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Close the feedback loop with Zendesk integration

Act on feedback to level up your customer service. Create tasks and alert your team when reaction is required
  • Use code-free, one-click integration setup, no developers required
  • Send ratings as ticket comments to know your users needs
  • Create new tickets with negative ratings and follow up with unhappy customers
  • Update ticket fields based on specific answers in real-time
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What people say about Survicate

Dan Benavi
Head of Customer Success at WeSki
“Survicate is our most reliable source of direct customer feedback for the good and the bad. It's the space that allows our customers to express their needs, challenges, and accomplishments with WeSki. It’s one of our most powerful tools that allows WeSki to improve yearly.”
Katherine Crutchfield
UXR Lead at Landing
“Survicate has been our most reliable portal to communicate and hear from our users. It is vital for us to understand our user base as a whole and what their needs are. We review it every single week, and it's been a really consistent way for us to understand users' biggest pain points from week to week.”
Patricia Caldas
UX Researcher at Medialivre
“The most positive and distinguishing feature of Survicate is that it’s effortless to work with, and other platforms are not like that. I tried many of them before choosing Survicate, and it is intuitive and easy to use. That is the most valuable thing for me.”
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One platform

Why do companies switch
to Survicate?

Survicate is easy to use yet powerful,
with everything you need in one place
  • Cover any customer feedback use case for Marketing, Product, CS and Leadership
  • Start tracking NPS, CSAT and CES in minutes
  • Drag and drop 15 question types to make any custom survey
  • Run email, link, web and mobile surveys from one tool
  • Create surveys in seconds with +125 profesional survey templates
  • Use a visual survey builder to make surveys match your brand
  • Make your surveys smart with skip logic, custom actions and re-directs
  • Get automated reports right in your inbox daily, weekly or monthly
  • Receive real-time email, Slack and MicrosoftTeams notifications
  • Export survey results to XLS, CSV, Google Sheets or your CRM
  • Connect survey data to your other tools via 1-click integrations, API or Webhooks
  • Import feedback from your inbox, Google Play and other sources
  • Convert to text and save voice conversations with customers
  • Save feedback from any website with the Survicate Chrome extension
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We’re here to support you

along the way

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  • 97% satisfaction rate
  • 2 minutes first response