Zendesk

Survicate and Zendesk integration

Send surveys via Zendesk and get responses back to tickets

Run unlimited NPS, CSAT, CES and other surveys via Zendesk Support Suite. Track customer satisfaction in new or existing tickets and make your support shine (not shy).

10-day free trial of paid features

Set up in minutes

No credit card required

Trusted by companies of all sizes

Measure how helpful you are

Send surveys once you solve a ticket, resolve a chat or finish a talk

In seconds, create beautiful NPS, CSAT, and CES surveys or get 125+ new ideas from our template gallery
Include surveys into Zendesk automations and triggers
Get responses together with customers’ emails, agents and other attributes
Analyze results in our build-in analytics and find ways to make your support even better

Automatically update existing tickets

Set up automatic update of your existing tickets once new feedback arrives

Choose when to update: upon survey's completion or when a user meets specific conditions
Select what field value to update: assignee, group, tags, priority or status
Apply multiple conditions: when a client complains - change the ticket’s priority to high + assign it to a leader
Add survey responses as private comments, which include a question and a respondent's feedback

Create a new ticket when needed

When feedback requires multiple actions, you may simply want to start a new ticket for it

Design a proper ticket template: edit its subject and body
Include info about a survey and a respondent: contacts, answers or any other variables
Finish up with triggers: Have you just got a 9 in an NPS survey? Then tag the ticket as 'promoter'
Enable Slack notifications, send survey results to Hubspot and connect other tools you love

Customers

What people say about
Survicate

Luke photo

“We started running surveys with Survicate within minutes and within budget, what a great value for money! In the past we needed multiple apps to get customer feedback. Now we have all we need with a single subscription.”

Luke Deka

CEO and Founder at Growbots

"Survicate was quick to implement and extremely affordable! Another big decision-making factor were positive reviews about Survicate. When we combined all these factors, choosing Survicate was the only reasonable decision."

Abhishek Patodia

Senior Vice President at CarWale

Karolina photo

"The more you use Survicate and see how much you can do with it, the more you realize it's a good buy. We started with NPS. Today we run different surveys in our app and on the website to improve conversion. And that's still scratching the surface I feel!"

Karolina Olczak

Head of Customer Success at Landingi

One platform

Why do companies switch
to Survicate?

Survicate is easy to use yet powerful,
with everything you need in one place

Cover any customer feedback use case for Marketing, Product, CS and Leadership
Start tracking NPS, CSAT and CES in minutes
Drag and drop 15 question types to make any custom survey
Run email, link, web and mobile surveys from one tool
Create surveys in seconds with +125 profesional survey templates
Use a visual survey builder to make surveys match your brand
Make your surveys smart with skip logic, custom actions and re-directs

Get automated reports right in your inbox daily, weekly or monthly
Receive real-time email, Slack and MicrosoftTeams notifications
Export survey results to XLS, CSV, Google Sheets or your CRM
Connect survey data to your other tools via 1-click integrations, API or Webhooks
Import feedback from your inbox, Google Play and other sources
Convert to text and save voice conversations with customers
Save feedback from any website with the Survicate Chrome extension

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along the way

human live chat support, no bots

97% satisfaction rate

2 minutes first response