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Smartlook
Survicate and Smartlook integration

Connect survey responses with web sessions in Smartlook

Add customer feedback from Survicate to user behavior in Smartlook to better understand your users. Improve the user experience of websites and web apps.
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Reveal the 'why' behind your users’ behavior

Integrate Smartlook and Survicate in less than 1 minute to uncover the reasons behind your users actions
  • Collect contextual user feedback through website or in-product microsurveys
  • Combine real customer feedback from Survicate with web session recordings in Smartlook
  • Filter sessions by survey responses to access a specific moment of your web recordings
  • Determine where and why users drop off by linking feedback with Smartlook’s funnels
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Continuously improve the UX based on real user insights

Understand what elements of your product or website need improvement by adding feedback to web sessions
  • Run recurring and fully customized surveys targeted to specific users on selected web pages
  • Pinpoint the problems your users experienced when interacting with your website or product - and fix them
  • Connect the customer insights from both tools to create better digital experiences for your users
  • Streamline user feedback to Productboard, Segment and your other favorite tools with 23+ code-free integrations
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Analyze how various user groups interact with your website

Segment based on feedback to evaluate how different users respond to your website or web app
  • Improve audience segmentation in Smartlook with customer insights from Survicate
  • Send survey results to Smartlook as custom session events and use them as filters
  • Group and evaluate web sessions based on the NPS or CSAT scores of your users
  • Save and track segments over time to monitor how they react to your website or product changes
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What people say about Survicate

Dan Benavi
Head of Customer Success at WeSki
“Survicate is our most reliable source of direct customer feedback for the good and the bad. It's the space that allows our customers to express their needs, challenges, and accomplishments with WeSki. It’s one of our most powerful tools that allows WeSki to improve yearly.”
Katherine Crutchfield
UXR Lead at Landing
“Survicate has been our most reliable portal to communicate and hear from our users. It is vital for us to understand our user base as a whole and what their needs are. We review it every single week, and it's been a really consistent way for us to understand users' biggest pain points from week to week.”
Patricia Caldas
UX Researcher at Medialivre
“The most positive and distinguishing feature of Survicate is that it’s effortless to work with, and other platforms are not like that. I tried many of them before choosing Survicate, and it is intuitive and easy to use. That is the most valuable thing for me.”
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One platform

Why do companies switch
to Survicate?

Survicate is easy to use yet powerful,
with everything you need in one place
  • Cover any customer feedback use case for Marketing, Product, CS and Leadership
  • Start tracking NPS, CSAT and CES in minutes
  • Drag and drop 15 question types to make any custom survey
  • Run email, link, web and mobile surveys from one tool
  • Create surveys in seconds with +125 profesional survey templates
  • Use a visual survey builder to make surveys match your brand
  • Make your surveys smart with skip logic, custom actions and re-directs
  • Get automated reports right in your inbox daily, weekly or monthly
  • Receive real-time email, Slack and MicrosoftTeams notifications
  • Export survey results to XLS, CSV, Google Sheets or your CRM
  • Connect survey data to your other tools via 1-click integrations, API or Webhooks
  • Import feedback from your inbox, Google Play and other sources
  • Convert to text and save voice conversations with customers
  • Save feedback from any website with the Survicate Chrome extension
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