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Intercom + NPS
Intercom NPS surveys

NPS (Net Promoter Score) surveys for Intercom Messenger and Email

Deliver NPS surveys through Intercom Messenger and Intercom Email. Send NPS responses to Intercom contacts as tags, events and attributes
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Create NPS surveys for Intercom Messenger

Run Net Promoter Score (NPS) surveys that feel native to Intercom messenger
  • Create NPS Intercom Messenger surveys with an intuitive survey builder - no coding
  • Send NPS surveys via automated or manual Intercom Messenger messages
  • Distribute NPS surveys during real-time Intercom conversations
  • Add unlimited follow-up questions to your NPS surveys
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Send NPS surveys with Intercom Email

Run link and email NPS surveys that customers can answer in one click
  • Embed NPS surveys into Intercom Emails for completion rates of up to 83%
  • Create Intercom Email surveys in seconds with an intuitive survey builder - no coding
  • Send NPS surveys to the people that matter most based on Intercom segments
  • Add your logo, customize colors or use custom CSS to deliver personalized email surveys
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Turn NPS feedback into action in Intercom

Enrich Intercom contacts with NPS answers. Pull user data from Intercom into Survicte
  • Use code-free, one-click integration setup, no developers required
  • Send survey responses to Intercom contacts as tags, events and custom attributes
  • Pull data about Intercom contacts into Survicate to better analyze NPS results
  • Identify who answered your surveys and follow up with each customer
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Close feedback loop inside Intercom

Act on NPS feedback and deliver a world-class customer experience
  • Automatically open Intercom conversations after receiving NPS feedback
  • Get promoters to provide more reviews, testimonials and case studies
  • Follow-up with unhappy customers (Detractors) to reduce churn and avoid negative reviews
  • Find the drivers for user satisfaction and dissatisfaction to predict repurchases
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What people say about Survicate

Dan Benavi
Head of Customer Success at WeSki
“Survicate is our most reliable source of direct customer feedback for the good and the bad. It's the space that allows our customers to express their needs, challenges, and accomplishments with WeSki. It’s one of our most powerful tools that allows WeSki to improve yearly.”
Katherine Crutchfield
UXR Lead at Landing
“Survicate has been our most reliable portal to communicate and hear from our users. It is vital for us to understand our user base as a whole and what their needs are. We review it every single week, and it's been a really consistent way for us to understand users' biggest pain points from week to week.”
Patricia Caldas
UX Researcher at Medialivre
“The most positive and distinguishing feature of Survicate is that it’s effortless to work with, and other platforms are not like that. I tried many of them before choosing Survicate, and it is intuitive and easy to use. That is the most valuable thing for me.”
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Why do companies switch to Survicate?

Get feedback from everyone, everywhere
  • Collect complete feedback through email, web, mobile, and in-product surveys
  • Continuously track NPS, CSAT, and CES, and monitor trends effectively
  • Launch continuous and recurring surveys precisely targeted to the right audience segments
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Skip manual feedback management
  • Continuously listen to feedback from all sources
  • Automatically sync online reviews, calls, emails and transcriptions in one place
  • Categorize insights to fully understand customer needs in real time
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Make feedback-driven decisions faster
  • Build custom dashboards to monitor crucial metrics and trends over time
  • Automatically visualize your data for faster insights
  • Break down results by timeframe, attributes, and more
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Translate feedback into visible improvements
  • Close feedback loops automatically with custom workflows
  • Connect Survicate with over 40 native integrations
  • Centralize and categorize feedback in Insights Hub for a detailed view of your customers’ needs and experiences
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  • 97% satisfaction rate
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