Help Scout
Survicate and Help Scout integration

Customer feedback surveys for Help Scout

Collect actionable feedback via email or link surveys. Automatically capture respondents’ details from Help Scout contact lists.
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Trusted by 1500+ digital businesses

Run Help Scout surveys painlessly

Create powerful surveys with just a few clicks. Adjust survey content and template to fit all your needs
  • Create branded NPS, CES or CSAT surveys in seconds
  • Build surveys from scratch with an intuitive editor
  • Insert survey question in Help Scout emails templates with no coding skills
  • Discover who left feedback without leaving Survicate dashboard
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Use customer insights to grow your email list

Listen to the voice of your customers. Implement feedback to increase sign-ups and customer retention
  • Embed surveys in the welcome emails to get to know your new subscribers
  • Use Help Scout audience to collect feedback from each customer group
  • Ask promoters to leave a review with custom thank you screens and skip logic
  • Get inspired for your next research by ready-to-use survey templates
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Support concepts with subscribers' feedback

Differentiate your product on the market by rolling out features addressing your users actual needs
  • Be sure you collect information with mandatory questions and comment fields
  • Expand your ideas bank by collecting detailed answers to open-ended questions
  • Support product ideas with real customer quotes
  • Easily collect and manage all feedback in one place
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“The Research Assistant feature has been an incredibly valuable tool in my workflow. When I tested it via Slack, it independently surfaced the same key themes I had identified through my own analysis. This alignment gave me confidence in its accuracy and reinforced the strength of the insights it generated. It’s an efficient, reliable feature that meaningfully supports our Voice of Customer work.”
Swetha Srivatsan
Voice of Customer Lead @Montu

What people say about Survicate

Dan Benavi
Head of Customer Success at WeSki
“Survicate is our most reliable source of direct customer feedback for the good and the bad. It's the space that allows our customers to express their needs, challenges, and accomplishments with WeSki. It’s one of our most powerful tools that allows WeSki to improve yearly.”
Katherine Crutchfield
UXR Lead at Landing
“Survicate has been our most reliable portal to communicate and hear from our users. It is vital for us to understand our user base as a whole and what their needs are. We review it every single week, and it's been a really consistent way for us to understand users' biggest pain points from week to week.”
Patricia Caldas
UX Researcher at Medialivre
“The most positive and distinguishing feature of Survicate is that it’s effortless to work with, and other platforms are not like that. I tried many of them before choosing Survicate, and it is intuitive and easy to use. That is the most valuable thing for me.”
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Why do companies switch to Survicate?

To build smarter customer feedback programs all in one survicate’s platform. One tool to collect, analyze, and act on feedback. Without juggling between tools or breaking the bank.
Get feedback from everyone, everywhere
  • Collect complete feedback through email, web, mobile, and in-product surveys
  • Continuously track NPS, CSAT, and CES, and monitor trends effectively
  • Launch continuous and recurring surveys precisely targeted to the right audience segments
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Skip manual feedback management
  • Continuously listen to feedback from all sources
  • Automatically sync online reviews, calls, emails and transcriptions in one place
  • Categorize insights to fully understand customer needs in real time
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Make feedback-driven decisions faster
  • Build custom dashboards to monitor crucial metrics and trends over time
  • Automatically visualize your data for faster insights
  • Break down results by timeframe, attributes, and more
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Translate feedback into visible improvements
  • Close feedback loops automatically with custom workflows
  • Connect Survicate with over 40 native integrations
  • Centralize and categorize feedback in Insights Hub for a detailed view of your customers’ needs and experiences
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  • 97% satisfaction rate
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