FullStory
Survicate and Fullstory integration

FullStory surveys for qualitative user feedback

Survey users on your site or inside your product. Tie user feedback to their behavior. Build a digital experience that delights.
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Trusted by 1500+ digital businesses

Understand why your customers leave

When a user is about to drop off, ask for their feedback and watch related session recording
  • Run fully customizable surveys at any stage of your customer journey
  • Collect open-ended responses in Survicate and jump into related FullStory sessions
  • See what happens before, during and after a user completed your survey
  • Tie customer feedback to friction signals and identify Dead or Rage clicks when they arise
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Find out which user journeys work best

Relate feedback to other digital experience data and discover a goldmine of insights
  • Send survey results to FullStory as events and use them as filters
  • Connect user feedback to FullStory Conversions or Funnels and fix all frictions in your funnel
  • Build segments based on NPS and spot the trends leading to higher satisfaction
  • Boost your retention by identifying users who are likely to churn and resolving their issues
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Listen to your users and improve

Collect feature requests and built better digital experiences
  • Ask users which elements of your site or app they want improved
  • Streamline data between Survicate and FullStory with code-free native integration
  • Trigger surveys upon FullStory events, like when a user abandons a form - learn why
  • Pass user feedback to Productboard, Segment and your other favourite tools with 25+ code-free integrations
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“The Research Assistant feature has been an incredibly valuable tool in my workflow. When I tested it via Slack, it independently surfaced the same key themes I had identified through my own analysis. This alignment gave me confidence in its accuracy and reinforced the strength of the insights it generated. It’s an efficient, reliable feature that meaningfully supports our Voice of Customer work.”
Swetha Srivatsan
Voice of Customer Lead @Montu

What people say about Survicate

Dan Benavi
Head of Customer Success at WeSki
“Survicate is our most reliable source of direct customer feedback for the good and the bad. It's the space that allows our customers to express their needs, challenges, and accomplishments with WeSki. It’s one of our most powerful tools that allows WeSki to improve yearly.”
Katherine Crutchfield
UXR Lead at Landing
“Survicate has been our most reliable portal to communicate and hear from our users. It is vital for us to understand our user base as a whole and what their needs are. We review it every single week, and it's been a really consistent way for us to understand users' biggest pain points from week to week.”
Patricia Caldas
UX Researcher at Medialivre
“The most positive and distinguishing feature of Survicate is that it’s effortless to work with, and other platforms are not like that. I tried many of them before choosing Survicate, and it is intuitive and easy to use. That is the most valuable thing for me.”
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Why do companies switch to Survicate?

To build smarter customer feedback programs all in one survicate’s platform. One tool to collect, analyze, and act on feedback. Without juggling between tools or breaking the bank.
Get feedback from everyone, everywhere
  • Collect complete feedback through email, web, mobile, and in-product surveys
  • Continuously track NPS, CSAT, and CES, and monitor trends effectively
  • Launch continuous and recurring surveys precisely targeted to the right audience segments
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Skip manual feedback management
  • Continuously listen to feedback from all sources
  • Automatically sync online reviews, calls, emails and transcriptions in one place
  • Categorize insights to fully understand customer needs in real time
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Make feedback-driven decisions faster
  • Build custom dashboards to monitor crucial metrics and trends over time
  • Automatically visualize your data for faster insights
  • Break down results by timeframe, attributes, and more
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Translate feedback into visible improvements
  • Close feedback loops automatically with custom workflows
  • Connect Survicate with over 40 native integrations
  • Centralize and categorize feedback in Insights Hub for a detailed view of your customers’ needs and experiences
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  • 97% satisfaction rate
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