Survicate and Customer.io integration

Personalize Customer.io campaigns with zero-party survey data

Sync every survey response with Customer.io as an attribute or event. Build segments, trigger workflows, embed surveys in-app and in-email, and send campaigns based on survey responses.
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From feedback to effective campaigns

Segment customers by what they tell you and trigger messaging that feels personal
  • Sync survey answers as attributes and event properties in Customer.io
  • Build segments from NPS, CSAT, or customer sentiment surveys
  • Launch campaigns based on survey events and customer attributes
  • Trigger personalized campaigns in real-time

Scale feedback-driven marketing

Get started in minutes. No code, just let the feedback fuel every Customer.io campaign
  • One-click connection between Survicate and Customer.io
  • Sync every new response in real time
  • Replace manual data entry with native and secure integration
  • Power up your customer.io campaigns with website, email, in-product and mobile feedback

Act on feedback automatically

Turn each customer insights into action that drives growth, loyalty and retention
  • Map survey results to attributes for long-term personalization
  • Feed responses into event properties to power workflows
  • Combine behavioral events and feedback for precision targeting
  • Launch referral and retention campaigns on autopilot

“Our feedback completion rate went from 20% to 45% by natively integrating the feedback into the emails.

For anyone considering the Survicate integration: it's a no-brainer if you're already using Customer.io"

Eyass Shakrah
Co-Founder of PMG (Pet Media Group)

“The Research Assistant feature has been an incredibly valuable tool in my workflow. When I tested it via Slack, it independently surfaced the same key themes I had identified through my own analysis. This alignment gave me confidence in its accuracy and reinforced the strength of the insights it generated. It’s an efficient, reliable feature that meaningfully supports our Voice of Customer work.”
Swetha Srivatsan
Voice of Customer Lead @Montu

Why do companies switch to Survicate?

To build smarter customer feedback programs all in one survicate’s platform. One tool to collect, analyze, and act on feedback. Without juggling between tools or breaking the bank.
Get feedback from everyone, everywhere
  • Collect complete feedback through email, web, mobile, and in-product surveys
  • Continuously track NPS, CSAT, and CES, and monitor trends effectively
  • Launch continuous and recurring surveys precisely targeted to the right audience segments
Skip manual feedback management
  • Continuously listen to feedback from all sources
  • Automatically sync online reviews, calls, emails and transcriptions in one place
  • Categorize insights to fully understand customer needs in real time
Make feedback-driven decisions faster
  • Build custom dashboards to monitor crucial metrics and trends over time
  • Automatically visualize your data for faster insights
  • Break down results by timeframe, attributes, and more
Translate feedback into visible improvements
  • Close feedback loops automatically with custom workflows
  • Connect Survicate with over 40 native integrations
  • Centralize and categorize feedback in Insights Hub for a detailed view of your customers’ needs and experiences

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Survicate has your (feed)back

  • human live chat support, no bots
  • 97% satisfaction rate
  • 2 minutes first response