Survicate + Attentive

Personalize customer journeys with contextual feedback

Turn customer insights into the fuel for more relevant campaigns. Capture feedback directly in Attentive, enrich subscriber profiles, and trigger journeys that get really personal.
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Personalize each journey for everyone

Tailor every interaction to customer satisfaction, purchase intent or drop-off reason. Bring Survicate data into Attentive to build real engagement.
  • Link responses to Attentive subscribers automatically
  • Save survey answers as subscriber attributes to enrich customer profiles
  • Build segments based on feedback, preferences or satisfaction
  • Convert with lifecycle campaigns that always resonate
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Trigger the right messages at the right time

Use survey responses as events and trigger the personalized workflows instantly.
  • Save responses as events in Attentive to power automation
  • Trigger SMS or email follow-ups the moment feedback is given
  • Re-engage dissatisfied subscribers with targeted journeys
  • Share Survicate survey via Attentive SMS and emails
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Dive deep into customer insights

Analyze feedback from Attentive and other sources at scale. Uncover hidden insights without manual work.
  • Consolidate feedback from all your sources in Insights Hub
  • Chat with Research Assistant to uncover patterns, blockers and opportunities
  • Spot trends across campaigns and customer segments
  • Continuously improve lifecycle campaigns for better results
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“The Research Assistant feature has been an incredibly valuable tool in my workflow. When I tested it via Slack, it independently surfaced the same key themes I had identified through my own analysis. This alignment gave me confidence in its accuracy and reinforced the strength of the insights it generated. It’s an efficient, reliable feature that meaningfully supports our Voice of Customer work.”
Swetha Srivatsan
Voice of Customer Lead @Montu

What people say about Survicate

Dan Benavi
Head of Customer Success at WeSki
“Survicate is our most reliable source of direct customer feedback for the good and the bad. It's the space that allows our customers to express their needs, challenges, and accomplishments with WeSki. It’s one of our most powerful tools that allows WeSki to improve yearly.”
Katherine Crutchfield
UXR Lead at Landing
“Survicate has been our most reliable portal to communicate and hear from our users. It is vital for us to understand our user base as a whole and what their needs are. We review it every single week, and it's been a really consistent way for us to understand users' biggest pain points from week to week.”
Patricia Caldas
UX Researcher at Medialivre
“The most positive and distinguishing feature of Survicate is that it’s effortless to work with, and other platforms are not like that. I tried many of them before choosing Survicate, and it is intuitive and easy to use. That is the most valuable thing for me.”
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Why do companies switch to Survicate?

To build smarter customer feedback programs all in one survicate’s platform. One tool to collect, analyze, and act on feedback. Without juggling between tools or breaking the bank.
Get feedback from everyone, everywhere
  • Collect complete feedback through email, web, mobile, and in-product surveys
  • Continuously track NPS, CSAT, and CES, and monitor trends effectively
  • Launch continuous and recurring surveys precisely targeted to the right audience segments
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Skip manual feedback management
  • Continuously listen to feedback from all sources
  • Automatically sync online reviews, calls, emails and transcriptions in one place
  • Categorize insights to fully understand customer needs in real time
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Make feedback-driven decisions faster
  • Build custom dashboards to monitor crucial metrics and trends over time
  • Automatically visualize your data for faster insights
  • Break down results by timeframe, attributes, and more
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Translate feedback into visible improvements
  • Close feedback loops automatically with custom workflows
  • Connect Survicate with over 40 native integrations
  • Centralize and categorize feedback in Insights Hub for a detailed view of your customers’ needs and experiences
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  • 97% satisfaction rate
  • 2 minutes first response