Feedback Hub + Intercom
Keep track of customer feedback in Intercom and all other communication channels – in one place. Discover trends and focus your efforts on what’s truly important to your audience.
Capture feedback from everyday conversations in Intercom
- Send specific parts of conversations from Intercom to Feedback Hub with a single click. Never miss out on important feedback again.
- Enrich your data with historical records from Intercom. Select specific tagged conversations and transfer them to Feedback Hub– within seconds.
Organize your feedback easily
- Say no to manual work in Excel – use tags and automation rules to bring together all insights around one topic.
- Find what you need within seconds with filters. Search through sources, tags, keywords, people, and more. No need to go through whole Intercom conversations anymore!
- Bring your team’s attention to the most important part of the message with highlighting option.
Centralize and act upon user feedback
- Integrate with other communication tools or add feedback manually to discover most discussed topics across all channels.
- Innovate through insights from your audience and drive customer experience.