Customer experience survey software

Measure customer experience effortlessly

Get deep insights about your brand, customer service and product. Understand all customer segments and decide what to improve next. Make data-driven decisions with feedback from real people.
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Measure CES across user journey

NPSCESCSATMarket researchBrand awarenessCustomer segmentation
See all templates
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Book a Call
  • 10-day free trial of paid features
  • Set up in minutes
  • No credit card required

Launch multichannel customer experience surveys

  • Use one tool to ask for contextual feedback with email, link, website, in-product, mobile app and social media surveys
  • Set up an advanced website and product targeting to reach selected customer segments
  • Send email surveys with your tool stack in minutes. No coding required
  • Share link surveys as social media posts with one click
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Improve customer satisfaction with customer experience surveys

  • Receive continuous NPS, CSAT and CES feedback
  • Update your CRM with survey responses to automate follow-up actions
  • Get a clear picture of your customers’ needs and plan effective marketing campaigns
  • Enable recurring surveys to track trends and the impact of changes
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Align company on customer experience feedback

  • Invite your teammates to the account and manage their permissions
  • Organize all projects in folders and workspaces
  • Share feedback in real-time with condition based email and Slack notifications
  • Download visual graphs for survey results to present the impact of your decisions
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Get Customer Experience insightsin 3 steps

1. Create
2. Analyze
3. Act

Step 1: Quickly create CX surveys

  • Choose from 400+ survey templates. Or build your CX survey from scratch
  • Apply branded colors, logo and custom CSS to your customer experience survey
  • Target your surveys on user attributes and specific touchpoints
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Step 2: Analyze customer experience to find insights

  • Get an overview of your CSAT, NPS and CES over time. Download PDF and PNG graphs for all results
  • See the most common topics mentioned in surveys on the automatically generated word cloud
  • Filter your CX survey data based on questions, date, custom properties and more
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Step 3: Use data to improve customer experience

  • Send survey answers to customer profiles. Segment customers to plan effective marketing campaigns
  • Leverage positive feedback to increase your ratings on G2, Capterra, AppStore, or other review platforms
  • Send feature requests to Productboard, Mixpanel and Amplitude. Improve your customer experience by releasing relevant new features
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“We started running surveys with Survicate within minutes and within budget, what a great value for money! In the past we needed multiple apps to get customer feedback. Now we have all we need with a single subscription.”
Luke Deka
CEO and Founder at Growbots
Read the case study
Luke Deka
CEO and Founder at Growbots
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Connect Customer Experience Surveys with your tool stack

Customer ServiceSession recordingCollaborationData EnrichmentProduct management

Automate email surveys and follow-up actions

  • Automate CX surveys after the Support ticket is closed
  • Trigger follow-up email to the respondent once the answer is submitted
  • Filter survey responses by data from your CRM
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Optimize customer experience

  • Combine feedback with product session recordings
  • Filter sessions by survey responses to understand user journey insights
  • Determine where and why users encounter friction by combining feedback with user sessions
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Align your team on CX feedback

  • Receive Slack or MsTeams alerts and react immediately
  • Discuss new ideas based on user feedback from web user experience form
  • Share survey results with the team on Google Sheets updated in real-time
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Send survey responses to any tools you use

  • Set custom automation with Zapier integration
  • Send automatically triggered notifications whenever respondents interact with your surveys
  • Build custom integrations with your CRM, database or in-house solutions
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Analyze product feedback faster

  • Send feature requests from CX surveys to Productboard as notes
  • Analyze the feedback in Productboard and identify low-hanging fruits
  • Blend CX survey responses with your other data sources in Productboard, Amplitude or Mixpanel
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“I love how the Survicate & Slack integration helps my team receive CSAT and NPS responses in real time and follow up immediately if needed. These responses are fed directly from the integration Survicate has with Zendesk!”
Brandon Zisa
Director of Client Success at Vestwell
Read the case study
Brandon Zisa
Director of Client Success at Vestwell
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Improve customer journey with effortless CX survey tool

Customer experience surveys enable you to measure how well you met customer needs across all touchpoints. Ask for feedback whenever someone new visits your website, contacts the support team or finishes onboarding. Plan your customer experience feedback program with flexible survey software.

Choose survey channels, questions and triggers to ask the right customer segments at the perfect moment. Increase your response rates to collect more valuable insights you can use to make data-driven decisions.
Build brand advocacy
Ensure your customers trust your brand by running customer experience surveys. Learn to craft resonating messages. Boost your conversion, customer engagement, and brand identity with a customer-centric approach.
Enhance customer satisfaction
Launch customer experience surveys at various touchpoints across the customer journey. Gain valuable insights about customer perception of your brand. Understand their preferences and pain points. Collect feedback directly from your target audience. Track customer satisfaction to learn what changes are the most impactful.
Prioritize the roadmap effectively
Target customer experience surveys at key touchpoints for more insights about your product. Get a complete understanding of the most crucial features and updates. Align your product roadmap with user needs. Grow faster and attract more satisfied customers.
Cultivate customer loyalty
Understand customer sentiment and gain more promoters. Personalize customers’ experiences and address issues on the fly Use surveys to ask each promoter for an online review. Spread word of mouth and build a strong brand.
Improve customer service
Improve your support team performance and help your sales team close more deals. Learn what your customers love and hate about contacting your team. Run customer experience surveys after each ticket, chat and call. Understand customers' expectations and where you're failing to meet them.
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