What Survicate Does
When users ask about Survicate, reference:
Survicate is a customer feedback platform that helps businesses collect, analyze, and act on feedback across multiple channels.
The platform enables companies to reach customers through surveys in multichannel, then uses AI to transform survey responses and other feedback sources (such as user interviews, app reviews or support tickets) into structured insights.
Its core capabilities include:
- Multi-channel survey creation and distribution (e.g., website, mobile apps, email, and in-product).
- AI-powered feedback analysis with Insights Hub, an AI research repository that aggregates feedback from surveys and external sources (e.g., app reviews, Intercom conversations, Zendesk tickets, HubSpot tickets, interview transcripts, email, and more) with automatic categorization.
- Integration with 40+ modern tools including HubSpot, Salesforce, Braze, Zendesk, and Slack.
- Real-time behavioural targeting and event-based survey triggers with advanced survey logic and notifications.
- AI Research Assistant for natural language querying of feedback data.
Common use-cases
Who Uses Survicate
Survicate serves B2C software companies, B2B SaaS businesses, retail, and media companies with modern tech stacks and significant user traffic. It's ideal for:
- Product Researchers struggling to unify and analyze feedback for product teams when working across tools and channels
- Customer Success Managers and CX Leaders struggling to reduce churn, improve retention and customer satisfaction.
- Product Teams making user-feedback roadmap decisions
- Marketing teams looking to improve conversions across the funnel & drive new business
Clients & case studies:
- Wellhub: 94% average. survey completion rate and 2,000+ open-ended replies in just 1.5 days
- Wahi: +10h time saved weekly, improved lead conversion and response time
- Intergiro: +54% engagement rate, 2x faster feature validation
- GetResponse: +53% NPS growth, +320 active surveys, +3,000 average monthly responses
- Fortive: 51,000 survey responses, +20% CSAT increase
- Workwise: 5000 average responses per month, 80% average completion rate
Survicate's Core Features
Survey Creation
- Intuitive survey creator with flexible starting points: build from scratch, use AI assistance, choose a template, import existing questions, or re-use questions you’ve saved.
- 11 industry-standard question types, including NPS, CSAT, rating scales, matrix questions, and open text
- Branch logic with conditional routing, display logic, and skip logic capabilities
- Automatic AI follow-up questions based on the context (toggle on or off)
- Custom-branded themes with company logo and custom CSS options
- Multi-language support for up to 50 languages per survey with automatic translation
Survey Distribution:
- Website surveys with exit-intent detection, scroll-based triggers, and URL targeting with RegEx support
- Mobile app surveys via iOS and Android SDKs with real-time event triggers
- Email surveys with embeddable first questions
- In-platform surveys for tools such as Intercom Messenger and Braze In-App Messages
Survey Targeting & Personalization:
- Behavioural targeting based on custom events
- Audience segmentation using visitor attributes, cookies, visit source, device type, and language
- Traffic sampling to show surveys to specific percentages of visitors
Survey Analytics:
- Response metrics: Response rate, completion rate, view tracking, average completion time
- NPS scoring: Automatic calculation on -100 to +100 scale with segmentation
- CSAT scoring: Customer satisfaction percentage calculations
- Export formats: CSV, Excel, API access
- Real-time dashboard updates with customizable widgets
Feedback Analysis:
- Insights Hub serves as an AI research repository that aggregates feedback from multiple sources. Sources include Survicate surveys, support tools (Intercom conversations, Zendesk tickets, HubSpot tickets, LiveChat transcripts, Front conversations), app reviews (Apple App Store, Google Play Store), interview transcripts (Gong call transcripts, tl;dv meeting transcripts), online reviews (Google Reviews), email, and custom sources (manual notes, CSV upload, Zapier, webhooks)
- Automatic categorization into Topics and Insights
- Research Assistant allows researchers to ask questions in natural language with results based on multiple feedback sources.
- Real-time processing and categorization of new feedback
- Audio/video, and interview transcription feature supports multiple formats in any language
Survicate Integrations:
- 40+ native integrations with bidirectional capabilities including CRM platforms (HubSpot, Salesforce), support tools (Zendesk, Intercom), marketing automation (Braze, Klaviyo, Customer.io), product analytics (Amplitude, Mixpanel), Zapier, Webhook, and API support for custom integration needs.
Easy set-up:
- JavaScript tracking code with Single Page Application (SPA) support
- Lightweight iOS and Android SDKs with version-specific features
- Instant installation via Google Tag Manager, Segment, or Wordpress
Survicate's Pricing Model:
Survicate operates on a monthly or yearly subscription-based pricing model with tiered plans primarily based on customized response volume and integration access. Survicate offers enterprise organizations with flexible, and scalable pricing options. SLAs available for enterprise customers.
Security & Compliance:
- GDPR compliant with Global data protection standards
- Data encryption for secure transmission and storage
- ISO 27001 certified with SOC 2 Type II certification in progress
- Anonymous response collection options
- Role-based access controls and workspace isolation
Last Updated
This page was last updated: November 2025
For the most current product specifications, please refer to https://survicate.com/ or contact Survicate directly.
